-
March 2024 by Charles Richie
Friendly and Fast
-
February 2024 by Elicia McMillan
How come they never answer their phone???? I am on hold for several minutes and then it hangs up on me. I have had to send my prescription to a different location the last THREE refills because they won’t answer their phone.
-
January 2024 by Becky Virgin
This was my first experience using the drive thru at the CVS Pharmacy located at Rittenhouse and Ocotillo in Queen Creek, AZ. There were 3 cars ahead of me and it only took about 12 minutes to get thru the drive thru - very efficient in my opinion! When I got up to the drive thru window, the employee was very personable and had a great sense of humor. I recently moved to the area and had to move my prescription from another CVS location. I had called the store earlier and the employee transferred my prescription with no problem and even had it ready the same day. I really appreciate the helpfulness and efficiency of the employees I've delt with at this location. Thank you and kudos on the service I received!
-
November 2023 by D C
Horrible experience with pharmacy. Rude technicians to deal with. It takes forever to get to a representative if you make it through. Moved prescriptions to Fry’s and service has been far better!
-
November 2023 by Debra B.
One star rating actually is high! They are the worst pharmacy I've ever dealt with! My great retirement package unfortunately limited me to getting my medications from CVS. The personal at this pharmacy is rude, and if it wasn't bad enough many of the pharmacy technicians seem to think they are doctors and when I have gone to pick up my medications have told me they decided I shouldn't get a certain prescription because it was similar to another one the doctor had prescribed for me!! I had to go and talk to the manager of the pharmacy to get my prescription straightened out once again because of the problems with the know it all technicians!! I've had my pain medications mismanaged by a pharmacist and I had to call their main CVS personal back east and we had to get my insurance and my provider to make up the medication taken by the pharmacist at that CVS. Wrong medications, terrible attitudes and even once I asked a pharmacist to please come over and answer a question about my medication and she told me," no!" But that was par for the course for that pharmacy!!! Today I called because I had told them several times I did not want the auto refill set on ANY OF MY PRESCRIPTIONS! Too many times I'm out of the country or out of the state and I have found prescriptions refilled I didn't want filled or me and my physician have decided I no longer needed to take. So today I go to fill a prescription only to find it's been filled but I have four more ready to be filled because they are all on auto refill!! I once again take them all off and call them up and I'm angry because I've asked them several times not to auto refill any of my prescriptions!! But it doesn't matter they do it anyway!! The girl tells me well you don't have to come here!! Well, I wish that were true!! I have started sending some of my prescriptions to the CVS inside the Target on Ellsworth Loop. And they get them filled and guess what no attitude-so nice!! If we didn't have to have major federal regulated drugs I would get all my prescriptions at the target site!! Because the CVS on Octillo is the worst pharmacy I've ever encountered and I lived in California and frequently went to pharmacies in Los Angeles and there were gangs there and it was better!!!
-
September 2023 by Kylie N.
I went in to get my flu vaccine and they stated that my insurance wasn't being accepted... when I use my insurance anyways to pay for my medications that I pick up from CVS. Additionally, on their doors and on multiple signs throughout the store, it says flu vaccine and covid vaccine are FREE. So the nurse said I'd have to pay the $75 out of pocket for the vaccine and I mentioned the sign where it said it was supposedly "free". She stated "that's with insurance". Like huh??? Put that on the sign if you are actually honest
-
September 2023 by Richard Raley
Absolutely the worst pharmacy location I have ever ordered prescriptions. So unorganized and unprofessional. Not only will I transfer all my scripts to another pharmacy, I will NEVER purchase anything from that store again.
-
September 2023 by Jimmy Parks
What an amazing experience! From the beginning we were greeted by Ms Taylor with a huge sincere smile with a golden attitude. She made the entire process such a wonderful event & for sure the best pharmacy interaction I have had in 30+ years. We are so grateful to her for caring about people and her work as her efforts made our day 5 star. We hope her management understands what importance she brings to the CVS Customer Experience. This store is likely 20+ miles away from us yet we will now consider CVS going forward for our prescription needs. A huge thank you to Ms Taylor for her kindness and professionalism! CVS 21201 E Ocotillo Rd QC
-
September 2023 by The Jake G
Hands down this is an awesome CVS and Pharmacy. Keep note that this is the busiest location in the state and they are able to keep up with the demand. Treat the staff nice and they will take care of you! Ask them how their day is and thank them for the products and services.
-
September 2023 by Google user
What an amazing experience! From the beginning we were greeted by Ms Taylor with a huge sincere smile with a golden attitude. She made the entire process such a wonderful event \\u0026 for sure the best pharmacy interaction I have had in 30+ years. We are so grateful to her for caring about people and her work as her efforts made our day 5 star. We hope her management understands what importance she brings to the CVS Customer Experience. This store is likely 20+ miles away from us yet we will now consider CVS going forward for our prescription needs. A huge thank you to Ms Taylor for her kindness and professionalism! CVS 21201 E Ocotillo Rd QC
-
August 2023 by Luis Gonzalez
Worst freaking pharmacy .... no one likes to answer phones.. or like working the drive thru
-
July 2023 by Amanda Kenney
Awful customer service, rude employees with horrible communication skills. Would give 0 stars if I could.
-
July 2023 by Erika A.
Whole pharmacy staff is super rude. Went in 8 months pregnant for a walk in TDAP vaccine (which their website promotes). Stood around for 15+ minutes with zero urgency from them to help their customers waiting. Was finally told that they were too busy to help me and to try Target lol. Went across the street to Walgreens and they did it for me in less than 5 mins.
-
July 2023 by Sarah S.
I was hesitant to come here because of the bad reviews, but I gave it a try and couldn't be happier I did. The staff is very friendly and helpful. I had several employees ask if they could help me. I got my prescription faster than expected, I used a good rx coupon and the pharmacy associate even helped with looking up the information for that. I was in and out in a flash. I do drive by and see long lines, but that's expected at 5pm. So maybe try going at non peek hours. Great friendly service!
-
June 2023 by Michael Wright
Pharmacy rarely, if ever, answers the phone… poor service is the constant at this location. :(