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November 2023 by Debra B.
One star rating actually is high! They are the worst pharmacy I've ever dealt with! My great retirement package unfortunately limited me to getting my medications from CVS. The personal at this pharmacy is rude, and if it wasn't bad enough many of the pharmacy technicians seem to think they are doctors and when I have gone to pick up my medications have told me they decided I shouldn't get a certain prescription because it was similar to another one the doctor had prescribed for me!! I had to go and talk to the manager of the pharmacy to get my prescription straightened out once again because of the problems with the know it all technicians!! I've had my pain medications mismanaged by a pharmacist and I had to call their main CVS personal back east and we had to get my insurance and my provider to make up the medication taken by the pharmacist at that CVS. Wrong medications, terrible attitudes and even once I asked a pharmacist to please come over and answer a question about my medication and she told me," no!" But that was par for the course for that pharmacy!!! Today I called because I had told them several times I did not want the auto refill set on ANY OF MY PRESCRIPTIONS! Too many times I'm out of the country or out of the state and I have found prescriptions refilled I didn't want filled or me and my physician have decided I no longer needed to take. So today I go to fill a prescription only to find it's been filled but I have four more ready to be filled because they are all on auto refill!! I once again take them all off and call them up and I'm angry because I've asked them several times not to auto refill any of my prescriptions!! But it doesn't matter they do it anyway!! The girl tells me well you don't have to come here!! Well, I wish that were true!! I have started sending some of my prescriptions to the CVS inside the Target on Ellsworth Loop. And they get them filled and guess what no attitude-so nice!! If we didn't have to have major federal regulated drugs I would get all my prescriptions at the target site!! Because the CVS on Octillo is the worst pharmacy I've ever encountered and I lived in California and frequently went to pharmacies in Los Angeles and there were gangs there and it was better!!!
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September 2023 by Kylie N.
I went in to get my flu vaccine and they stated that my insurance wasn't being accepted... when I use my insurance anyways to pay for my medications that I pick up from CVS. Additionally, on their doors and on multiple signs throughout the store, it says flu vaccine and covid vaccine are FREE. So the nurse said I'd have to pay the $75 out of pocket for the vaccine and I mentioned the sign where it said it was supposedly "free". She stated "that's with insurance". Like huh??? Put that on the sign if you are actually honest
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July 2023 by Erika A.
Whole pharmacy staff is super rude. Went in 8 months pregnant for a walk in TDAP vaccine (which their website promotes). Stood around for 15+ minutes with zero urgency from them to help their customers waiting. Was finally told that they were too busy to help me and to try Target lol. Went across the street to Walgreens and they did it for me in less than 5 mins.
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July 2023 by Sarah S.
I was hesitant to come here because of the bad reviews, but I gave it a try and couldn't be happier I did. The staff is very friendly and helpful. I had several employees ask if they could help me. I got my prescription faster than expected, I used a good rx coupon and the pharmacy associate even helped with looking up the information for that. I was in and out in a flash. I do drive by and see long lines, but that's expected at 5pm. So maybe try going at non peek hours. Great friendly service!
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May 2023 by Allie M.
Worst pharmacy ever. Always have to call to get my prescription refilled monthly and every time I wait 40 plus minutes on the phone and at times it gets disconnected. For the past 6 months they have not had my prescription in stock for generic and that's seems odd to me. I have been paying hundred of dollars out of pocket for name brand. Every time I need my medication filled there is always some type of issue they blame on the provider and make it extremely difficult. They are always making new rules that didn't apply the refill before preventing it from being filled. Staff are not willing to help and the lines are always extremely long.
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February 2023 by Arthur G.
This pharmacy is absolutely awful if you have prescriptions for controlled medications. They're incredibly rude and talk to you like a junkie if you call them with issues about your prescriptions getting filled if they manage to pick up the phone at all. Go to any other CVS if at all possible.
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December 2022 by Amy B.
After being on hold with the pharmacy for over 40 minutes, someone finally picked up and disconnected me. I really felt the pain of a Taylor Swift fan waiting to purchase a concert ticket. I decided to drive to the store and speak with the Pharmacist. The majority of the staff is rude. There are one or 2 nice ones. The pharmacist I spoke with was one of the nastiest people I have encountered in a long time. My sons medication is on backorder and there is no time frame when it will be filled. The only alternative is over $200 a month and there is no generic brand. I asked if he knew of any coupons and he rudely said "google it". I asked if they notify us when the medication becomes available and again he rudely replied, "nope". No sympathy, no suggestions. Find another pharmacy if you can.
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October 2022 by Katie C.
Kesha at the pharmacy helped me with my prescription and made sure I was able to get it filled on time. Ive had nothing but good experiences with this pharmacy and they always have my medication in stock. thank you Kesha!
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October 2022 by Jondaro S.
The service people are HORRIBLE. My experience the other day was beyond belief. The old bag at the drop off window was beyond RUDE. After I told her my Dentist had been on hold for more than 25 minutes she replied is that all. She said if they are medical/dental they have a special line to call into and these messages are checked twice an hour.. I immediately called the dentist and asked they send my prescription to a CVS closer to my work. Won't be going back there anytime soon.
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September 2022 by Russell M.
I HATE THIS PLACE!!!. This is not my first or second dissatisfaction with this place, but today is the last straw. The pictures show where I tried to call about a prescription. The picture shows being on hold for more than 25 minutes. This reflects the time I was holding until I decide to drive down the road, stand in line and get to the desk to p/u scripts. This is awful way to take of customers. I tried to call because 1 of my scripts was on hold. In the past, when scripts were put on hold, that meant it would fill on refill date from past month. When that happened, that date would come up, they would fill and text it was ready. Not this time!! Because I'm there now asking why it did not fill, they are telling me the Dr put on hold until fill date, which was 3 days ago. I told her in the past, they filled on refill date and texted. I asked if there was a policy change, she said no. I asked, did that mean with todays date being 3 days later, what would the fill date for next month be. She said todays date would be used. Well that means I'll run out of medication for 3 days without scripts. CVS is the absolute worst. And yes, I'm switching. Anything is better than this place.
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June 2022 by Brandon Z.
Two hour hold with no one picking up the phone during pharmacy business hours? Read other negative reviews and I almost guarantee you will have the same experience. All of the positive reviews are probably one off experiences because I have regularly dealt with this pharmacy over the years. You will probably have one random good experience out of every 30 times you visit and that is being generous. I understand they are probably overwhelmed from the pandemic effects and being short staffed but it truely would be better to just get rid of your phone number than have customers wait on hold pointlessly for quite literally hours at a time. I have worked in both retail and on phone customer service and when you are overwhelmed, one of the first things I was ever taught is that you pick up the phone nearly right away and state something like "I'm sorry, can you please hold?" I had to call back thinking nobody was actually working there because two hours was sort of an insane amount of time to go without checking in at least once.
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May 2022 by jessica s.
I couldn't believe how rude the girl was who was working the Rx window (5/24/22 at around 5:15pm). Totally unprovoked too! Didn't say hello, didn't make eye contact, just rude and unfriendly. Then... I was checking on another Rx that wasn't filled with my others and she says "you have to call us"... um I don't have to because I didn't call for the other 4 you just handed me. Terrible customer service by rude people.
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May 2022 by George F.
I've always had good service here. A bit slow? Maybe. I am able to go during the day. Go anywhere after 4 pm expect to wait. Staff has always been pleasant.
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February 2022 by David K.
The past 4 years I have been using this pharmacy, the staff does not work with a sense of urgency, nor are they empathetic. 2 weekends in a row the pharmacy has opened late.
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January 2022 by Taylor A.
My review is specifically for the pharmacy, as I have never dealt with front end staff at this store. This location has a bad rap, and it's not necessarily incorrect. However, it makes sense. It's clear this location is understaffed for how busy they are. I think I what some people fail to realize is that this is closest CVS location to anyone who lives southeast of it. If you're like me and your insurance only allows you to go to CVS for prescriptions and you live a little further out, options are limited. I have also had to wait long hold times for someone on the phone- and never reach a person sometimes- and I have had to wait in the long line at the store and in the drive thru. Do you know what I'm greeted with every time I walk up to the counter after I smile and ask the person helping how their day is going? A genuine smile and I'm treated with the same kindness and respect that I show them. I have received nothing short of spectacular service from every employee at this pharmacy location that I have dealt with and every single one of them has been helpful and knowledgeable when I have a question. I know it can be difficult when we grow impatient waiting in line, but try to remember that they are just people too, doing their job in a COVID world. And they are trying their best to help us as quickly as possible. Do your part, try to stay patient and be kind and watch how your kindness is reflected back to you.