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December 2023 by Marlon W.
Not sure what has happened with this store but they used to be good, unfortunately, no longer! I have had two of my family's vehicles in for new tires the last couple of weeks. My daughter's car had a tire replaced and the tech's just through the spare tire that was on the vehicle back in the trunk area without mounting it down. They didn't even bother to put the covers in the spare tire area back where they belong. My son just had 4 tires replaced on his car. He was waiting at least 30 minutes past his set appointment time before being taken care of (why bother even having appointments?), he was promised that the vehicle would be ready in 1 hour and it took at least 2 hours, he was supposed to be getting text updates on his vehicles progress (no updates at all!), we decided to have breakfast and ran some errands while the vehicle was being worked on, went back to the store to see if the car was finished after 1 hour, the car was in the bay with all four tires off and not even close to being finished, we went back out again and came back after 2 hours and the car was completed but after inspection of the car, we saw that all the wheel rims had dirty glove prints all over, the tires weren't even cleaned, and a water bottle that was not his was found in the vehicle! UNACCEPTABLE!!! We mentioned this to the employee handling my son's vehicle and he said that he would talk to his techs. The employee techs that work in the bay are mostly young kids! This store definitely needs to do a better job in training and have management to do quality checks before any car comes out of the service bay and is delivered to the customer! Come on Discount Tire, get your act together!!!
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November 2023 by John W.
I really resent having to give this business one star. Why must reviewers give a business one star if it doesn't deserve any?I have been to many different Discount Tires locations over the years, but never one that's even close to being as bad as this one. I scheduled an appointment at this location to have my tires checked, and then replaced. (I was pretty sure they needed replacing.) I scheduled an appointment to avoid a long wait. When I arrived there was hardly anyone there and the few people there that were ahead of me were soon gone. I started to get the feeling that I had been forgotten so I approached the counter and said I wasn't sure what the point of having an appointment was if there was hardly anyone there and everyone was going in front of me. They didn't care too much for that and told me that I was next so I sat down again.After another half hour passed the same person I spoke with previously told me my Honda Pilot was ready. I told him I didn't own a Honda Pilot. For some reason he persisted about my Honda Pilot, and then another employee came in from outside and asked if I was the owner of a Honda Pilot. (I was the only one there at that time.) Between the two of them they seemed determined to identify me as the owner of a Honda Pilot! I told the man at the counter again and he tried to tell me that when I had approached the counter before that I had told him that my car was a Honda Pilot! This time I told him emphatically that I do not own a Honda Pilot and I certainly never told him that I did. Then he asked me which car was mine and I told him it was the Cadillac in front of the store. Then he looks at his computer screen for a while and tells me that I am not even checked in! He previously told me I was next and has me wait for over a half hour more and now he was telling me I wasn't even checked in! At this point I decided I better just leave.I drove down the road to the Discount Tire on Ellsworth and even though the place was undergoing remodeling and swamped with customers someone helped me the second I opened the door! I got four new tires and had absolutely no problems at all. The difference was night and day. Before going to the Hunt Hwy. location I would strongly recommend that you look at the one star reviews for that location. According to some of the reviews they have been the subject of some very serious accusations, including car damage, tampering under the hood, and theft. The person who accused them of theft even called the police.
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October 2023 by Richard E.
We used to go to Big O and after getting my granddaughter cars tires I finally noticed they sold her an alignment she didn't even get it was Incase she needed one they were crooks. Discount Tire did none of this they treat you fairly and fix flats free and drive by for a tire check for free anytime.
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September 2023 by Jeff Crandell
Stay away, went here to have tires swapped out for my daughters car, less that’s 200 miles on the tires and they wanted to sell us new tires before they’d swap them out. Save your money and go to Big O instead, they didn’t have a problems doing it for us and do what the customer wants.
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September 2023 by Aqua Peacock
Jonathan was amazing; he checked our wipers and gave us A+++ service filling and checking our tires. He is super friendly and service oriented!
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September 2023 by Erik Turczyn (THE ELEET)
Connor (front desk) was great! Attentive and knowledgeable. Installed 4 new tires in under 25 minutes and saved me over 30 additional minutes of waiting. Great team. Professional.
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September 2023 by Kay Em
Why would anyone buy tires from anywhere else??? This is the place you come for the highest of customer service and all locations are equally great!!! I can not say enough good things. Special metion to Conner, thanks for your hard work!!
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September 2023 by Chris C.
Horrible service, asked if we were able to repair 1 tire already off the car, manager said he couldn't do it because they were closing in 40 minutes when there were to techs standing right there in doesnt take that long to replace one tire, about 15 minutes depending on availability. Definitely lost a customer/sale also when I was asking about the tire mid conversation he turns and talks to the other techs mid conversation horrible. Other than that that is it definitely doesn't value the customer or try to accommodate at all what so ever, Thanks for the help buddy.
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August 2023 by Brandon Mastin
Fantastic crew! Went in for a flat repair, and it turned out my tire was non repairable. I didn't remember I had bought certificates for free replacement, but they did!!! So, I got a free tire! Thanks again for your outstanding integrity! ??
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August 2023 by Jasmine Stewart
What a wonderful place :)Very personalized, attentive, customer service, fair prices, a super clean professional environment...can't say enough good things. I talked a lot and asked a bunch of questions and my tech followed along, gave great anwers, and never became rude or impatient. Give these guys a try they took good care of me when I came in with a slow leak/flat!
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August 2023 by Jeremy Wolfe
They rushed to get our two trailer tires fixed right away. Super friendly and we appreciated the priority they made us. Thank you
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July 2023 by Lisa R.
I have had to come to this Discount location a couple of times in the past couple of weeks and I have received excellent service each time.I thank Justin and his team and Brian and his team on the weekend. Outstanding highly recommend!!!
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July 2023 by carlene moreno
Today I got my car serviced here for 4 new tires and they hit my Mercedes. I think they hit it with a tire when they were rolling it. I told them and no one took accountability for this. One person told me they can pull the cameras and another person said they don’t have cameras. I know I didn’t take my car like this. I park my car in the garage and put my kids in the car and this mark was not on this when I took it in. They didn’t offer anything other than stating they don’t have cameras. This is the second bad encounter with them the last time they didn’t air my tires up right so I had to go to the queen creek one. I will avoid this location as much as I can and go to the queen creek location. It looks like they do a lot of messing around like it a little kid play ground
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June 2023 by Matthew Hovey
I have yet to have a bad experience at any discount tire. This one was no different.Professional, and knowledgeable, and although some people don't have much of an interest in looking at their tires, I've seen other tire places just go out and check on their own, expecting you to just take their word for it. Whenever I go to a Discount tires, I see them walking people over to their cars, and actually explaining the process.This is where I'm going to continue going for any future tire needs.
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June 2023 by Vicki privette
Needed 4 tires for car. Ordered and made online appt. In and out quickly. Will use again.!
