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November 2023 by Samantha Ward
Love my Firestone! Thank you Dylan and Devin for all your hard work! My car is running a lot better just after a simple oil change!
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November 2023 by Nicolas Camargo
First off they don't honor appointments even with email confirmation. I called in for an appt to mount 2 tires on my 15 Porsche Macan, came in the next day only for them to tell me they dont do any tires on Porsche since they're scared of scratching wheels... I told them the car already had curb rash and is a high mileage work vehicle, they still refused. All the while a brand new 100k Genesis SUV was getting tires done in their bay... Unprofessional mess, took time out of my day twice to be turned away.
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November 2023 by Anne Clay
More like FireSTONED. Horrible Service. Lie Upon Lie. Use ANYONE but this business. Do it yourself. Hire a gerbil. Run your car into a ditch. The outcome will still be better.
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September 2023 by Kevin Foutz
This is one of the most friendly Firestone locations. We had an appointment, they took the truck in right on time and followed up quickly after it was done to pick up.
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September 2023 by Roni G.
So I've always heard this place is very expensive so I've never bothered bringing my vehicles here. However, I'm getting ready to take a multi-state road trip and my time is limited and I was at Safeway on a Sunday and saw they're open, so I called. I simply wanted to know if they work on brakes. They do- great! So I asked if he could give me a quote for brake pads only. As I'm telling him what I have he (without looking anything up or asking me any questions) says that it'll be $600-$700(!) I thought maybe he misunderstood me and thought I wanted "the works" or something so I said "just for brake pads- the shoes and that's it?!" He started to veer off topic and wanting to know when I wanted to bring it in, and that I would have to leave it, etc., so I interrupted asked him why would it cost $600-$700 to change the brake pads only. Now I know I'm not the smartest person in the world and I'm not a mechanic but his answer still didn't make any sense to me. He said because there are a lot of little nuts and bolts. Oddly enough that answer didn't satisfy me so I asked him again but maybe with a more pronounced tone of confusion and this time he said that he has to get the parts directly from Ford and they're expensive... and there are a lot of nuts and bolts... so I laughed, thanked him, and hung up!The last place I took it to (not Ford) replaced the brake pads and put brand new rotors on it for less than $300. They're just super busy. But I'll still have to try them again!! A place like this will never have my business.
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August 2023 by Heath Ponstein
This location recommended brakes when I didn't need them.Nine months ago when I got new tires they told me our rear brakes were low... but I hadn't had any issues and chose to hold off.Needing an oil change, I decided to take care of the brakes too, but Firestone couldn't get me in this weekend... so I took the car to another shop and was told the rear brakes still had 5mm thickness and they don't recommend until 3mm.I've been using Firestone exclusively since 1996 (Georgia and Oregon)... won't be using this location going forward.
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August 2023 by John Terborg
Just moved to San Tan Valley area and was happy to see a Firestone close by on our corporate listing for places to service our fleet vehicles. Filed my request and made an appointment and was not happy with my service. Filled out survey and was called by Nick the GM couple days later. Now since Nick the GM does not return calls, left 4 messages for you over last 3 weeks, guess I'll just list the issues here...Asked for oil change, air filter, tire rotation and fluid top off especially windshield fluid. Now I didn't mind too much yall didn't replace the mileage sticker but when I was on my 600 mile work road trip that next day and got my window splattered by mud, how fun it was with no wiper fluid! And now for about the last 2.5 weeks I get to see the big yellow light up oil change required every dang time I start the car! I work out of the car and I am in and out of it all day for 8-10 hours a day and every time I start my car.....I think of you Nick and how much y'all screwed up! But you know I understand you're busy doing things, as I'm told. Pulling your location from our corporate listing for sure dude.Services: Air & cabin filter replacement
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August 2023 by John
Completely rude, said he didn’t have time today to have oil change and tires rotated, there was only one person in the shop doing work while the others were sitting watching videos on their phones.. only one person working the desk.. complete lack of care for their customers, first time coming to a Firestone and will be my last.
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July 2023 by Robert M
Ordered tires online for my trailer and Firestone was the installer. Went to have them installed but was told that they don’t remove the wheels from the trailer because it’s a liability. That makes absolutely no sense. So I took the to discount tire.
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July 2023 by battleroyAL (battleroyAL)
The staff did a great job, helping patch my tire in less than 30 minutes. Awesome staff!
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June 2023 by Oliver Hosobe
Had a wonderful experience 5/5 stars to Dylan who was kind, professional, and provided excellent service to me! Definitely made sure I was taken care of, answered my questions, and guaranteed my business in the future with Firestone!Service: Tires
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May 2023 by Chris O.
Made an appointment for an oil change. Guy at the front was helpful with recommendations but wasn't pushy. Dropped car off and was ready that afternoon. Everyone seemed nice and friendly.
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March 2023 by Ali Pelomiana
Love this Firestone, everyone was nice, and Nick was very helpful! They were really good at telling you with honesty what your car needs for maintenance.
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February 2023 by Constant T.
Wow, what an experience. My co-worker and I went here for a noise in the front end of my car, which we were told would take a few days to check out. Left the car and rented one for several days. We got a call that the problem was in the axle and it had to be ordered. I ok'd this and went back two days later to a rude and unprofessional young guy that front counter who told us the axle replacement was $600, not to $430 we were quoted. He told us we had been called and approved the higher quote (nope!) and then refused to alter the price, and said we could not get the car back without paying. He threatened a mechanics lien and storage fees if we did not take the car that day. With all the money we put out for the rental, we paid and later disputed the charge with Visa. We put in a customer complaint with the customer service, only to waste time on hold for hours to find out you have to put in a complaint with CORPORATE customer service, which is an entirely different organization than just the regular Firestone franchise. My colleagues and I put a lot of money into the local economy in Queen Creek on business trips, and this is one place that we won't be back to.
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February 2023 by Naresh Golla
This shop is fabulous. The appointments are easy to make and quick in and out. The app and site are very usable. Nick was great, he was very patient to explain everything and listen to all the concerns and provided only needed future recommendations. I feel it’s much better to get here than the dealership unless the vehicle is still under manufacturer warranty.
