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January 2024 by Mike Turturice
Great service, quick service, kind and friendly help--quick to answer questions.
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January 2024 by Enrique Diego
Bad ? service
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January 2024 by K. Campbell
Tried and true; any time I’ve had car issues I’ve brought it to them and they provide comprehensive and complete information along with options for service. Never pushy and does great, fast work—I don’t go anywhere else.
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January 2024 by joshua benson
They've always helped me in a timely fashion.
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January 2024 by Pete C.
This is a shout out to Caleb. A few days after Christmas my daughter-in-law was getting ready to get back on the road to Chicago from her visit here when the CHECK ENGINE light came on. The CHECK ENGINE code showed the crankcase ventilation system was disconnected. She has a Ford Explorer and after two different visits to Ford dealers, she was told that it would be days until they could even look at the issue. We ended up going to Firestone where they were also very busy but Caleb took the time to at least look at the engine to see what he could determine. He opened the hood and discovered the ventilation cap had somehow come off and was just laying there. He replaced the cap and reset the check code on the Explorer, all at NO CHARGE! The light never did come back on and she was drove back to Chicago with no issues. We want to recognize Caleb and thank him for his help at such a busy time. Lots of service personnel can learn from him. Thanks again Caleb !! I'll be bringing my SUV there the next time I need service.
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December 2023 by Steven Bauer
Set up an appointment to have two tires put on my stepson's car. I paid online then called the store to make sure everything was ok. Sent my stepson to the store. I received a call from your store saying I needed to come down with the debit card and ID. That wasted an hour of my time and half an hour of my stepson's time. I could have just ordered the tires from amazon at a cheaper price and picked any tire store to have them installed. I will next time as we both have jobs and our time is very important.
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December 2023 by Dawn Marie
Caitlyn P. went above and beyond for me! She helped me with a warranty company to replace my tire which was such a hassle. She was able to get me in and out of there in a day and handled everything herself. Most people would of turned me away and asked me to deal with it myself and she took care of it without hesitation. Because of her dedication to helping me, I will always go to Firestone for all my car needs. Thank you Caitlyn
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November 2023 by Ryan B.
Mind boggling. They say they are complete auto care. What a lie. This is not a complete auto care center. It may say that but they don't service transmissions and they will not let you know it needs to be done. My wife has been taking her van here for years thinking everything was getting done. Do not take your car here. The staff is either incompetent or untrustworthy.
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October 2023 by Andrew Weingartner
Hunter helped me out with some tire pressure and educated me on tire rotation. Great customer service - will highly recommend them especially having Hunter working there.Service: Tires
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September 2023 by Lucero M.
Don't trust them with your vehicle cause if it gets stripped they will say it's not there responsibility even after you handed them the keys to your vehicle.
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September 2023 by Dan Tate
Came in for Charging issues (alternator) and electrical wiring repair that went from alternator to ECM (computer)Told them the whole situation over the phone, what I've done so far, exactly what I was looking for a mechanic to do.. they said it shouldn't be an issue. I did cut the wrong wire somewhere (totally my fault), but it wasn't cut in a way that made repair impossible.After they had my car, they refused to attempt any repair (after I was told twice attempting the repair was worth a shot) and slapped a $1800 replacement quote on the table for the entire wiring harness that connects to any/all electrical components to the entire car. I had 1 wire in a weird spot that needed to be reconnected, they wanted to replace any/all wires on the entire car.---Took it to a reputable privately owned mechanic, he listened, was straight forward about his plan of attack, and was able to make the repair for $300.If you're getting new tires, oil change, other basic things, Firestone could probably get you handled. I'd never recommend coming here for anything else. They'd rather just tell you to spend more money replacing more than what's broken because it's less complicated for them.
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September 2023 by kyler Martin
Brought them thousands of dollars in business over the years. They transferred battery companies to die hard from interstate and now will not longer warranty my battery… I will not be back.
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August 2023 by Dominique Dietrich
Did a great oil change .. HORRIBLE at following directions .I’m went in for oil change plus two new tires . Asked for both to be put on front ( I know new tires go on the back ) I also asked for tire ( good tire ) back to make spare tire out of it .Oil change was $120One time alignment $180Two tire disposalsTwo new tires on the rearTold need a new battery at $210NEVER AGAIN . Staff was polite
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August 2023 by Ayesha Noor
If you are seeking a knowledgeable professional mechanic go to Matthew! He helped me with my car and ensured I got home safely. My car stopped running and he walked to my location fixed the problem for me so that I could get back home safely. Thank you Matthew, you are awesome.
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July 2023 by Llort Tnuocca
Dump. The manager is a liar, the girl that works there is incompetent. Skip these lames.