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October 2023 by Rhianna Shepard
Was having some issues booking online and gave them a call. I was able to get in same day in the afternoon! Jen is a super star and incredible with their customer service and really cares that you enjoy your time with them and feel relaxed. Highly recommend
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July 2023 by Kelsey Larson
Update: I got a prenatal massage to finish using my membership and I paid for a full massage and only got a 40 minutes of massage time. The massage was decent. Also I had a gift card for $30 +upgrade so I was expecting to be able to use the $30 towards my massage and then also get an upgrade. But when I asked about it they said I could use the $30 towards an upgrade and that it did not include an additional upgrade. Very misleading advertising! Paid WAY to much for a massage cut so short! Also even though I paid for a prenatal massage they gave me the standard bed that does not adjust and it was to tight and uncomfortable for someone who is pregnant.Impossible to schedule! I have had multiple times where I scheduled and appointment weeks in advance and then call to confirm or show up to my massage and they say they don’t have my appointment. It’s too much of a headache to try and schedule and manage my reservations. Very limited availability as well so when I had to reschedule it would be another month out.
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July 2023 by N L
My partner and I were gifted 3 massages by a member of Hand and Stone. The member paid in full and was given a card to give to us. My partner used one of them in Ahwatukee and we called several locations to use the remaining 2. Everybody we’ve spoken to have been very rude when we call to try to book an appointment, including the manager at this location. This is a universal one star review for this entire business. We’ve called at least 5 locations in Arizona and every single person has not been helpful and has been extremely rude. If the people who manage these locations are rude to customers, I can’t imagine how a massage from here could be relaxing.
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July 2023 by S P
I have the membership to allow me a massage a month. Echo was amazing. He continually asked if the pressure was ok and aid attention to my trouble areas. When we were done he gave me pointers how to stretch my back in between massages to help alleviate tension. 10 stars out of 5. Ask for Echo. You'll thank me.
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July 2023 by Denise Gunnison
This place is great!! Nice staff very good knowledgeable therapists!! Worked all my knots out!! Came out a different woman! I’d share his name but I don’t want him booked up and I never can get an appointment!! Lol
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July 2023 by Angelica Huff
Unfortunately everything was not professional from start to finish when I reached out for an appt in the first place . They couldn’t get their info right from the beginning over the phone so why should I be surprised when I walk in and find out they cancelled my appointment . They said someone called to cancel my appt due to being out of state and I had made the appt the night before as a last minute decision so I just don’t understand how it all got mixed up and if they really did cancel my appt I never got a cancellation email or anything. So I show up and came that’s when they tell me it was cancelled before hand so tell me why when I walked out 10 minutes later I got a email saying my appt was cancelled . I feel like they took one look at me and lied to me because I maybe didn’t fit their esthetic . Needless to say I will be sticking with cleanse face and body bar in Gilbert . There they treat me like gold and it’s a more personalized experience and after seeing the way this establishment treats clients it’s definitely worth 25 minute drive .
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May 2023 by Glenn Clase
Fantastic staff and excellent facilities. Melissa is the best physical therapist with just the right pressure in all my problem areas (lower back and shoulders mostly). Would definitely recommend as it is an incredibly relaxing and wonderful experience.
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March 2023 by Yuki Romero
My daughter and I have been members for a few years. We look forward to our monthly facials with enhancements especially the peppermint scalp massages. All the aestheticians are very professional, kind and very helpful with valuable inputs.I highly recommend getting the membership. Relaxing music and the great ambience!
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March 2023 by Brenda Baer
The staff is very helpful and friendly. I have used several massage therapist and had several facials, all have been amazing. Helped with tight muscles and stress relief. Love the clarity products. Highly recommend!!
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March 2023 by A “Ann M” M
Very clean facility. Front desk staff were so friendly and welcoming. I love that they ask if you prefer a quiet service with your massage therapist. My massage therapist was wonderful and really helped relieve my lower back pain.
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March 2023 by Rayas Fowler
If I could rate it 10 stars I would! I had an amazing experience at this location! I got my first ever facial here and my esthetician Madi was absolutely amazing!! She was very thorough and knowledgable of the products we used and how they would affect my skin as well as informing me of the benefits the products had that would work best for my skin. Throughout the entire service I felt so comfortable and tranquil. She has such a healing energy and I could tell she was very passionate about her work through the effort and time she put into the service! I highly recommend her to everyone that's interested in getting a facial especially anyone that's never had one before! The ambiance of the entire spa itself is so relaxing and very soothing, everyone at the front desk is so welcoming and so professional! I definitely am coming back for more services again in the near future!! <3
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March 2023 by Tate Calvo
Had an amazing, relaxing facial today with Maddy. She was very knowledgeable and helpful. She used the nanoneddling and it was great! My skin feels awesome.
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March 2023 by mommiof03
Came in for a facial with Ana and she was amazing. My face has never felt and looked so good. I'll definitely be coming back in to see her and I've already referred a few friends to come in.
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March 2023 by Candyce Payne
Brittany is amazing. If you sit at a desk all day, the arm, wrist and hand portion will make you come back. She takes away my stress and I book her again and again. You will be glad you did, too! I’ve been a member here for years.
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March 2023 by Derek Klann
Very unprofessional desk staff.My wife has had two appointments cancelled in recent months on short notice. I can understand cancellations can sometimes be needed for emergencies, but having them happen twice in a short period of time starts to be a pattern. However, that is not the main reason for the one star rating.I recently called (2/28/2023) to cancel an appointment of my own, with 6 days notice ( I found a masseuse at the Gilbert location who is very good). At the end of the call the receptionist began discussing my wife and me with another receptionist, making condescending comments about both of us. The level of unprofessionalism they demonstrated is very disappointing.I will be happy to update this review, if management takes the time to reach out to me to discuss. I left a voicemail requesting a call.
