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October 2023 by The Lillie Pad
The one year I decided to have someone else help us with our taxes it completely blew up in my face and it's been a nightmare since. When I tried to do my taxes online, I owed money so I figured I'd go to a professional just in case they could help with me with finding more deductions or what not. Big mistake. I didn't know any of the tax professionals so I just picked one from the list. I didn't know she wasn't familiar with family taxes and did more business taxes. I told her I wasn't sure if we would benefit from filing seperate returns or joint. She said seperate. I trusted her because she's the professional and I don't understand all that 100% She knew my husband and I were married, same address etc.. she got my taxes done real quick, but I didn't know she filed me as head of household which she cannot do! I got a big amount back, but when I realized what happened I went back in and they said I have to amend my taxes. The other people there couldn't believe she did that either. We stupidly used the refund money to pay bills (I should have known better I know) and now we owe way more. Another nice lady there, manager, took over and was going to file a claim for me, but unfortunately she sometimes doesn't get back to me and it is taking forever. At least I would like my tax fees refunded, but she said the claim could help even more. I am just so frustrated and wish I would have done my taxes myself. I learned my lesson. Do them myself or don't go to H&R block.
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June 2023 by Tammy Z.
100% Satisfaction and accuracy claim is a farce. I wish I would have read more reviews before having them submit my 2022 taxes. They were filed with a wrong last name. Initially when appointment was made I requested an update to my file from 10 years ago. Day of, the tax person had my drivers license, and all documentation with correct name. She did not question why name populated from their system was different than all my current information and I did not receive a final review before printing and submitting to discover the discrepancy. Contacted office and given customer service number to call. Customer service "escalated', wait for a call 3-5 business days. No call, called again two more times. 3 weeks, Finally got a call from a supervisor, admitted fault and offered a partial refund by check in mail. 1 month nothing received. Called again, no notes in file or completion update in system and no call back. 3 months later still no refund. They just flat out lie. This company has been around a long time, and their business practices and terrible customer service will catch up their demise.
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April 2023 by Angela Wilson
We visited H&R Block in Queen Creek, AZ last Saturday. Our taxes were completed and filed within the hour! A special thank you to Janet for providing us with such a professional and excellent experience ? We will see you next year!
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March 2023 by Frank M
Very friendly knowledgeable and fast I recomend the office on power rd next to safeway
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February 2023 by mary curtis
Will never do business with these crooks ever again, didnt even tell me how much the fee was until almost done with my taxes
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February 2023 by Olivia Arrieta
Mary Nelson was very knowledgeable. She was friendly and welcoming. Gave me tips for next years taxes.
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February 2023 by Johnny bravo
Janet was awesome, nothing but helpful and informative
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January 2023 by Lana I
The lady who helped my son was unprofessional and asked questions that had nothing to do with his taxes. She actually looked at one of his W-2's and said, "How did you even survive on this?" real snotty like. What business is it of yours and what are you even doing in customer service? There were many things she continued to say and do that were unprofessional. So, congratulations! You caused us to go to a competitor and will never use HRB again!
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May 2022 by BrandyLee. I
The lady who helped my son was unprofessional and asked questions that had nothing to do with his taxes. She actually looked at one of his W-2's and said, "How did you even survive on this?" real snotty like. What business is it of yours and what are you even doing in customer service? There were many things she continued to say and do that were unprofessional. So, congratulations! You caused us to go to a competitor and will never use HRB again!
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May 2022 by Sabrina Petronsky
Going thru here caused the AZ state to pull $800 twice. This place said that the state can't do that... but the state department of revenue said they can. And now H&R block cannot assist on why or how this happened. They just directed me to a general number which according to their site they are supposed to assist with issues post tax services. Pay extra for a tax person who will actually assist.
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May 2022 by alzar777
The service I received was over and above. When my w-2 form got misplaced I was able to get it done the very same day after I had to go home and find a copy online.
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April 2022 by Paul Dobisz
Absolutely awful they blew off my first phone appointment. The second try was for 5:45 that evening the guy calls a half hour early doesn't introduce himself starts asking what tax questions I had, I told him you're 30 minutes early and I'm in the middle of eating dinner. No apology or reschedule he just continues oblivious to the fact that he interrupted my dinner. I finally had to tell him I'd call back tomorrow which I didn't do.
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April 2022 by Richard Rodriguez
Janet was very knowledgeable, friendly and did everything to help me. Great experience
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April 2022 by Etelvina Berumen
Very friendly and knowledgeable staff would highly recommend them.
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April 2022 by joezy 1934
Take a long time. Made appointment.What's the point of making an appointment
