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February 2024 by SHARON D
Very accommodating
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February 2024 by Jessica Renee
Service has always been good but had an appointment at 10:00 I got there and no one was there. Came back at 10:30 and still no one. I understand store hours say 11 but why make an appointment at 10 if the store isn’t open and no one will be opening the doors for you! Very upsetting and frustrating.
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February 2024 by Joseph Gonzalez
Absolutely best experience always willing to helpMy wife has an allergy to certain metals and they were very understanding and helpful on finding me and my wife the perfect ring for her that she can wear without having a reaction and for this reason, I will only be coming to Kay jewelers to get all my jewelry
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December 2023 by Alicia Bishop
Such wonderful customer service! Everyone was so helpful and kind even with how busy it is during the holidays. Would highly recommend!
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December 2023 by Carmen K
Jennifer the Manager offers superb customer service. The entire staff is absolutely wonderful.
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December 2023 by Vince Kasarskis
Very friendly, knowledgeable sales associates. They make buying a pleasant experience.
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October 2023 by Maria Egidi
I had such a hard time choosing because there was so much to choose from! I know we were there for a very long time but everyone was so kind and helpful. This is my new happy place! ❤️
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October 2023 by Cherly Andersen (MoonFlower1988)
I’ve been a customer of Kay’s for a little over a decade now. My husband and I went in for the inspection on my wedding ring and other jewelry I’d purchased and to take in an opal ring that had become chipped (for like the third time, mind you). I’ve worked in customer service so I understand the pressures and expectations that come with the job (on top of having to meet commissions). I don’t expect to be given special treatment, however, I do expect to be spoken to with kindness and without judgement. Several things happened during our visit that brought me and my husband to decide we would be taking our business elsewhere.I. The greeting - We walked in while Karla (I think that was her name?) was by the jewelry cleaning station. She greeted us but didn’t follow up with a “How can we help you today?” or a “We’ll be with you shortly.” We stood there awkwardly, looking for someone to help us and my husband had to say “She’s here for an inspection. Before we were actually acknowledged and told there would be a short wait.II. Inconsistent policies and customer education to safeguard their investment - Once we were called over, I handed my jewelry over to her. I also explained to her that my opal ring (which I purchased through Kay’s as well, it’s a Le Vian ring) keeps breaking, so I asked why. She said Opals weren’t meant to be worn all the time and explained the stone’s natural structure and vulnerabilities. After that, I was told the Opal wouldn’t be covered and to expect a charge when they send it to Le Vian for repair. This is all fine, it was good to know. My problems with this were: (1). We purchased that ring many years ago and had brought it into Kay’s for cleaning, inspections, and repairs multiple times and not once were we given details about the kind of care this type of jewelry required to ensure its durability. (2). As mentioned, we’d brought the same ring into the San Tan Mall location multiple times and they’d sent it to Le Vian and returned it to us repaired without charge. Suddenly, I’m treated like I’m an idiot who doesn’t know what she’s talking about when I explained to her that this is the first time we’d been told Opals weren’t covered.My suggestion is to introduce a care pamphlet or booklet with every purchase, that explains the brand and store warranties and how to care for precious stones. This will cover Kay’s and also give the customers the info they need to make sure their *expensive* jewelry is cared for.III. The service - Aside from my ignorance in the above, I was also treated with condescension (whether intentional or not, I don’t know) while she was cleaning and inspecting my jewelry. She asked when was the last time we brought it for inspection, I said I didn’t remember exactly. She pulled up her pad and said we hadn’t been to inspect my stuff since 2018. I told her that wasn’t possible because we’d been to Kay’s after the pandemic to get our stuff inspected (my new ring was purchased in 2022 after an inspection). Then, because I wanted to give them the benefit of the doubt, I asked “Is there a reminder system you have in place?”. She told me “We can add you to the email alert through an appointment but it’s still technically your responsibility to bring the jewelry by yourself.”Just rude and condescending. I would have simply said “We do have one, let me sign you up for it. I also suggest maybe adding a reminder to your phone, just in case. I personally would forget without an alert and we definitely want you to stay covered.”I hope this is helpful for someone there.
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July 2023 by Katie Wright
Ive been to this store multiple times. Everyone that works here and has worked with me is very welcoming. They take their time with you and don’t pressure you on making a purchase. This is always be my go to store.
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July 2023 by David Kasarskis
The girls at the Qc District are the bom!!! They go out of there way to help you! If they are busy you are acknowledge the minute you walk in the door. I highly recommend this location to anybody and everybody tell your friends and family. This location rocks the house!
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July 2023 by Janice Astorquia
Sales associates are not the friendliest (especially for a commission based business) I stood in the middle area for a few minutes, walked EVERY case, waited again. Finally walked to a lady on the computer to ask about a bracelet I seen online and asked if they carry that type... she points over there and says but we can order it... seriously??? I can order it, but now, nope...
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July 2023 by Edward Kriner
Associates are friendly and helpful. They spent time discussing quality of diamonds which I’m clueless about. Thank you to the staff for great experience.
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May 2023 by Skyler Lang
Jennifer is always lovely and a great help everyone is very friendly and knowledgeable and we never spend more than 5 minutes with our problem you guys rule.
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March 2023 by Mary Brenno
The employees at this store are fantastic! Jennifer, Raeanna, Taylor, Karla and Shirley all helped me with service items. It was a great experience!
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January 2023 by Alena Beach
I came in looking for something super detailed and James went out of his way to go above and beyond helping me find the perfect gift for my wife!. He was patient and kind and funny. Every company needs a James.
