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October 2023 by Tamara Johnson
We had a reservation online and we’re having a bit of trouble getting checked in through the app. Robinson, I believe he was one of the managers, saw our strained look in the parking lot and invited us inside to make our check in easy. He was extremely kind, prompt and professional. He knew we were going one way & across the valley so he offered us an extra 35 complimentary miles to make our day easier. This was something we hadn’t even asked for, he just wanted to make sure we were taken care of from start to finish! I was so thankful & so impressed with his quality of service!!
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October 2023 by Art Smith
I have dealt with many U-Haul locations in the past arizona and California and I really would like to shine some light on the quality customer service and attention I received at this location Robinson Madera went above and beyond to resolve the incident I was having with an Auto transport I had rented in a different city. Thanks Robinson for genuinely taking care of my needs as a customer. I will defiantly be back to this location.
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October 2023 by Kaili Marie
This location specifically was absolutely amazing. When I called I thought I was going to have so many issues but it was better than I expected! My partner and I have been dealing with stuff financially as well as losing our home and had to put everything in storage and everything in storage was our life and stuff happened that we weren’t prepared for. On the 30th our storage was on its last day before payment and we only had some people help with the big stuff but after we dropped it off my partner and I along with our 3 younger kids 8,6 and 4 we had no more help and had to get everything out by ourselves which was very difficult and we both wanted to break down it was hard and stressful. The manager was such a genuine man and he had no idea but I literally had to stop myself from crying because he made my day by his simple acts of kindness. Thank you so much for your kindness!! HE HAD NO IDEA ABOUT OUR SITUATION so the fact that he fixed my problem on his own without knowing the situation makes my heart feel so full! With the inflation and everything being so expensive…..Adding that bill would’ve added to our plate and he was just wonderful! I can go on with how amazing this man is but you get the point!
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October 2023 by Matthew Butler
Robinson Madera the “Manager” should no way be a manager. Doesn’t know how to talk to people. Doesnt take ownership of mistakes as a Uhaul employee. Continued to say I cannot do that. That is not my problem. Take it up with customer service. And then charged a fuel charge based a gauge. When I picked up truck it read 71 miles left on tank. When I returned it, it read 85 miles. Welcome to 2023 and mile reading gas gauge. Horrific experience and very poor leadership skills that was demonstrated to an employee of his.
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October 2023 by Tamara J.
We had a reservation online and we're having a bit of trouble getting checked in through the app. Robinson, I believe he was one of the managers, saw our strained look in the parking lot and invited us inside to make our check in easy. He was extremely kind, prompt and professional. He knew we were going one way & across the valley so he offered us an extra 35 complimentary miles to make our day easier. This was something we hadn't even asked for, he just wanted to make sure we were taken care of from start to finish! I was so thankful & so impressed with his quality of service!!
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September 2023 by Erica
We called and reserved a 10x20, but when we got to uhaul there was only 2 10x10s available. 2 units probably would have worked, but it’s super frustrating when you reserve something, get to the location, and are told it’s not available. The general manager is great! Super nice guy, had they had the unit we reserved, I would have given 5 stars.
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September 2023 by Ernesto L. Abeytia
Online reservation shows $0.89/mile, but I was charged $1.09/mile. When I asked about this, the owner said that's the weekend rate and it is what it is. Also the passenger side door didn't close properly so there was wind in the cab. I wouldn't rent here again.
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June 2023 by Saje Holly
The storage facility is okay at best. Nothing special. I went to the front desk to check in because I signed up online and I was met with a "why are you bothering me" attitude. I did not receive one of those key cards, and I never did get an answer on how to have after-hours access. Rotten, horrible service. If it wasn't free for the first month, I definitely would have gone anywhere else. Let's just say my storage needs will be very short-lived because of rude customer service. Please consider who is representing your company.
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May 2023 by Nikki V.
note: this review is for this particular uhaul, NOT the corporate entity. long story short, this location has been excellent to us as we've been pulling off a cross country move in a really short span of time. The team here has been really flexible, helpful, and kind as we've been struggling. That being said, shipping your stuff through corporate can be an uphill battle - information relay to individual locations is highly imperfect, so i recommend double checking any reservations with the location, app, and corporate number if you're doing a time sensitive move.
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April 2023 by Lo
ABOVE AND BEYOND! I rented a UHAUL and when I came back my personal vehicle had a flat tire. I was parked on a little hill and had never fixed a flat before, so thank god manager CHELSEA was there to help me! She stayed after her hours to make sure I was ok and taken care of, troubleshooting and googling places for road-side service with me. She was able to get her referral people to come and help (who were about to close up for the day!) and she kept me entertained with awesome stories. What could have been such a horrible end to an already awful day turned out to be a great experience that makes me tear up just thinking about how a random stranger had my back and helped me to the absolute best of her ability. Chelsea restored my faith in humanity. If you go here for nothing else, go for Chelsea.
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April 2023 by Alexis Heiman
Robinson went above and beyond for us more than any employee anywhere ever has. We needed a hitch as soon as possible and he helped call around and talk to other locations while saying how urgent it was to us. He made magic happen where we didn’t think it could because he was calling locations we ourselves already called and got told no. Thank you so much. :)
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March 2023 by Eric Sanchez
Great customer service. The manager made our life much easier with our move. I rented 7 storage units and about 6 truck rentals and everything went smooth. Him and his staff were on it all the time. Thank you for making one less stressed from my move. Next time I need a storage or truck rental I know were to go. A++
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March 2023 by Darchelle Williams
My worker was Robinson and he was so down to earth and perform my hitch installation flawlessly.
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February 2023 by Mike McGee
The customer service here is top notch. Easiest Uhaul experience I’ve ever had. The facility is very clean, staff is exceptionally caring and equipment was well taken care of. The manager offered coffee to everyone in line and it is very apparent that he is passionate about what he does. Returning the truck was very simple.
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January 2023 by Alex White
Mr. Robison Madera, Uhaul Store Manager and their staff are pride du served with a high quality of customer service, dedicated to understanding what the customer need and due diligence with almost respect and integrity. The facility is clean and up to date demands in this industry.