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March 2024 by erik nugent
Absolute garbage. 3rd time I've rented or attempted to rent a trenches from this store. Every single time they have an attitude. The first time, they hooked up the trailer, which they're apparently not supposed to but they did. It unhitched leaving their lot. They argued with me for a half hour that they couldn't help, I was just across the road. Second time I rented a wheeled trencher and it leaked oil like a sieve, constantly stalled, probably from low oil and they couldn't care in the least when I just informed them of the issue. This time I called ahead to make sure they had a tracked trencher. They told me they had a ton. I get there there's 3 in the lot. I go into rent one. They tell me none are available. I wouldn't waste your time. You might get lucky, but that's what it will be. Luck.
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November 2023 by Greg H.
This place has the worst customer service. I placed an oder online and i waited til the next day to go in store and see what the issue was since the website said over 10 were in stock. The customer service counter rep named grace was rude as hell. She said"well the system shows none in topstock so we must be out". She don't even make an attempt to look in topstock or page a floor rep. So she canceled my order. Double digits is a big discrepancy to have. My order number was WM50993035 in the off chance Home Depot even reads or cares about reviews.
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October 2023 by B. O.
I would like to give a big thank you to Tom and Jayden in the tool rental department. I bought a lawn mower from their store about a year ago. Dew to health issues I was only able to use it about 10 times. It sat in the garage for about a year. Able to do my lawn now I tried to use it but it wouldn't start. Tom and Jayden walked me through getting it started. Turns out the carborater needed replaced. They showed me step by step on how to replace it. It runs like a champ now. Employees like them are the reason I stay loyal to Home Depot for all my home improvement needs. Thank you again Tom and Jayden. Sincerely, Barry Owens
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September 2023 by Janie W.
New set up of the store is awful. There is no stock and no help. I refuse to check myself out. I am not shopping at Walmart for the same reason. If you don't have the help then let people know before they walk in. I went to Lowes after I left the Home Depot store. I left my cart full at your check out stand and purchased from a stocked Lowes store with staff that actually works for the consumer. I will continue to order from Amazon so I don't have to deal with the corporate none sense of your poorly managed store.
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September 2023 by Stacey Siener
If you ever need to rent something, come to this location. The guys are amazing.
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July 2023 by Jason P.
POOR CUSTOMER SERVICE. The workers are lazy and too consumed with themselves and not being bothered with a question. Don't bother asking a question, they'll look at you dumbfounded. They spend too much time talking amongst each other that you feel you can't ask as a question. No respect for patrons, I won't go here again.
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June 2023 by Maddy W.
I was in this location on Sat 6/3 and witnessed, what I believe to be a manager, speaking so poorly to an employee. The way this employee was being spoken to was completely unprofessional and should not have been done in the middle of the store with customers all around. I hope this is a one off situation and not how managers treat their employees. I highly suggest this manager get re training on how to speak, and interact with their employees.
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June 2023 by Bill S.
Very poor customer service! And the worst customer service award goes to Champ along with his associates the refuses to give his name.
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May 2023 by M P.
Home Depot's level of service has been dropping substantially. I ordered material for curbside pickup and when I arrived to pick it up, the link they sent me tried to make me download yet another app. Which would also require yet another account and password. No. Instead I called the store and after wading through an automated system that didn't recognize "curbside pickup" and made me repeat myself 3 times before sending me to the the front desk, they sent me to the correct department. When the employees arrived they didn't even make eye contact. One just complained at the other one that they couldn't just load everything with the forklift - the other said I didn't pay for the pallet so they had to manually load it all. I didn't care about the pallet but hearing them complain was both amusing and irritating. It took over 45 minutes to pick my items up. If I had not ordered ahead and just shopped myself I would have had it in 15. Ridiculous. As a final issue, the curbside pickup is limited in hours to 6 pm. Most of us can't get to the store that early after we work. It's ridiculous to cut off that early when the stores open to 10 pm. I'm going to Lowe's next time.
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April 2023 by Ron L.
Bought a stackable washer and dryer. Delivery was today, and unfortunately, there was a dent on top, so the 3rd party Delivery team said, " we can't install it."I called HD and was told they don't control deliveries, and it will be a week. Im not thrilled. Then Im told "you can wait till next week or find another w/d and get a refund."I was so taken aback, I went to Spencers and did just that. And it was cheaper and delivered the next day.Horrible customer service. They just wash their hands of any responsibility and figure you'll cave in. Spencers or Lowe's. HD doesn't seem to care about service anymore.
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March 2023 by Review R.
We really love Home Depot, we have had great experiences with the store and even services they offer. So this is not a dig on Home Depot but I want to say coming back to the store is going to be tough for me.I wrestled with commenting about what happened to us but I want people to know if they see these people and are confronted and attacked by them to call security.We were there last Saturday shopping for plants and just standing in the flowers like anyone would do. This older woman came barreling toward us and very gruffly said. "You need to move". Not please can you move or excuse me. She goes in to say "move, we have 16 trees". My husband politely said, "I will just be a moment". Because we were picking out a few flowers. She became enraged and my husband did let her know we will be done in a moment using an expletive. Her husband walked up to us just inches from our faces and said. "Thanks for the patience stretch". I looked at him and said, "what is wrong with you"? He was very forceful and it was scary because he made sure he was just inches from us. So we moved and checked out. Only to see these people still shopping and suddenly not in a hurry. I snapped a photo of them, if you see these people I don't know what to tell you. I would steer clear of them. But you should be able to shop and enjoy your experience at Home Depot. It was scary because you just don't know what people will do.I am unclear what Home Depot's policy is about guests like this. But if these people do this to you in the Queen Creek Az location. You need to call security. I'm still upset about it.
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January 2023 by Payton D.
Wanted to get some plexiglass cut. Then ended up walking the whole store from person to person instead of getting help. Went to the pro desk and two ladies were standing there and told us it was close and then told us to go to customer service just for them to tell us they can't do it. Only to find out the store manager told us to go to Lowe's. Customer service at home depo is just not what it used to be.
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January 2023 by Marc B.
If I could give a negative star rating I would give my experience tonight a -5 . oh, this was by far the creepiest experience I've ever had at any Home Depot. Home Depot is always my go to spot whenever I need anything home-improvement related. I shop here often and spend a lot of money. However, that may change after this experience. Me and my wife are looking for materials for a new project , a beer can wall for our home bar. As we stood in the lumber section, looking for what we needed, we saw two derelict workers leaning up against a forklift, staring at their phones, and every once in a while, would look up at us but never asked if we needed help or even bother to greet us. The next example of shitty customer service came when we talk to an old timer who I was sure I was going to greet us with a smile and ask us what we need to help with however, this was not the case he did greet us with a smile, and said "hello how are you folks doing " and then continued walking by us. After spending about an hour in the store, the final straw was a frumpy, unkept sorry excuse for a human being. this humanoid has obviously never been taught about personal hygiene. As this waste of skin walked by us we asked them where a certain product was, and as they were picking their nose, they said to us "oh, I think that's on aisle 10 or 11 " and then continue walking. This is the point where I started losing my s*** and blood starting shooting out of my eyes. Had my wife not been there I would've unleashed a verbal hellfire missile storm of expletives at them. The only shining light on this experience was a friendly young man who helped us at the self check out. I didn't get his name because my eyes were still shooting blood and I could not see his name badge. I wish I had so I could tell Home Depot that they needed more employees like this, and to get rid of the deadweight, they now consider employees. I'm going to give Lowe's a try and hopefully Customer Service is not dead there. I really don't see myself going back to this Home Depot anytime in the near future I would rather stab myself in the femur with a fork then deal with this kind customer service ! it really doesn't take much to put on a smile and help your customers out. That's what you're there for,that's what you get paid to do, if it wasn't for your customers, you would not have a job! Employees are a reflection of the business!!!
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January 2023 by Brett Snyder
Rented a Penske 12' truck online - was easy. Truck pickup took much longer than expected. Staff was courteous but unprepared and truck was not ready at pickup time. I ordered pads, but they were not there. I was told to call Penske home office in a few days to get a pad refund. I was also told Penske usually never provides pads, even if you order them. Same with the dolly. So bring your own blankets, straps, rope, and dolly.When returning, the keys dropoff is in a yellow box in a hidden alcove outside. No one was at rental booth even though it was 2 pm I had to ask around. The tool rental side door said not to use on the inside as it is an employee only door, the customer would never know about the return box on the other side in an alcove as customers only come in the main home depot entrance.
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January 2023 by Jim G.
Used their curbside service and it was top knotch, order correct and timely. Delivery to home was a lot slower and not as timely (6:00pm) but it was delivered and it was correct.
