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November 2023 by Steve Huff
I really have grown to like this place , they have streamlined the process to make it quick and easy to get in and out with what you need.
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November 2023 by Chelsey Lemieux
We were all checked out and noticed our truck being pulled around (it was a little older model) The lady that helped us inside came out and asked the team member to go get us a brand new truck because she noticed how far we were going to be driving! She said she wanted to make sure we got something that didn’t give us any problems along the way! Thank you!! ?
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October 2023 by Sharon Hughes
It's a great location and they always have available trucks and vans. I don't usually have any issues at this location but this time I got a van that looked like someone spilled juice or soda all over the front, dash and seats and it was really sticky and nasty. The employees are great at this location and very helpful. I didn't have to go very far and they didn't charge me for the mess so I dealt with it.
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October 2023 by James Ferguson
This is a relatively new facility. It's clean, the loading area is well designed, and it appears safe. They are well stocked with moving essentials and supplies.
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October 2023 by Tom Kuttner
Easy process to rent a 26' truck for the day safe place for your vehicle to wait if needed easy drop of location will use again
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September 2023 by Mike Brown
Always simple and easy going to uhaul. I go often to rent trailers . They always usually have all sizes in stock and ready to rent . You can tell they actually do maintenance and etc on them. I've rented open and closed trailers. The closed ones atleast at this location are always clean inside and out and again maintenance and safety equipment on em is always in perfect working order . Always recommend them for trailers and have rent trucks in the past same expirence with trucks ..clean and ready to go!
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September 2023 by Alexa Neumann
This was the nicest Uhaul facility I have ever used. Pickup was a breeze and the mobile return was simple too!
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September 2023 by Erica
Editing my post to reduce down to ONE STAR!! Avoid this location!!! It’s a good thing we were just moving our home into a storage unit and didn’t have to go far, the truck they gave us HAD NO A/C. In the middle of summer, when it’s 109 degrees outside?! You don’t check to make sure that your trucks are fully equipped and working!?? What a JOKE. This is also the second time we’ve tried to reserve units with this facility and they don’t have the units available that online says they do. Seems like that is a Uhaul problem, not a customer problem. Thanks for making it seem like it was our problem though. Won’t be using this facility nor their services again. Poor customer service and just overall frustrating experience.
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August 2023 by Chandra McMillan
Very friendly and helpful. They definitely care about you keeping your stuff and are transparent.
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August 2023 by Mariah Perez
This was the absolute worst U-Haul experience of my life. Not only did they give my reservation to someone else, they literally compromised my address and gave all my information to a complete stranger. Brandi D and Jason Turcotte need to be held accountable for the way they treated me. When I told them I didn’t know who the other person was Brandi, kept assuming that since we share the same Hispanic last name I knew the individual they gave my ADDRESS to. After I told them 10 times I do not know that person. Then Jason, not only didn’t care about compromising my information, he just said “you can just rent another truck” then walked to his office and purposely chose not to interact with me. Then when I mentioned giving me the district managers number THEY LIED AND SAID I COULDNT HAVE IT. I had to call corporate and that’s when JASON wanted to give me the district managers number. Brandi was so rude, inconsiderate and honestly seemed incompetent when it came to understand that my information was compromised. They helped 5 other people get their trucks except me. Brandi told me “your truck is in spot W I need to help other people” this is outrageous and I felt discriminated against and the craziest thing is no one apologized. They treated me as if it was my fault and tried to manipulate me by repeating if I knew they person who took the truck. There was no accountability, there was no customer service, there was nothing but lies lies lies. Jason told me my address was not given to the stranger but when I called corporate they confirmed that the address was not only given to the stranger in the paper form but it was emailed to him. This is the WORST experience I have ever had at U-Haul and I will NEVER use U-Haul again. I am so angry, upset, and frustrated by this experience. They tried to act like they were not at fault and the Brandi was absolutely the worst. They really didn’t take care of me and I hope these two are held accountable for not only compromising my person information but the fact that they didn’t follow compliance guidelines within their company. They need to be retrained in customer service skills and their positions should be reevaluated because this is unacceptable behavior and an unacceptable mistake. I will never EVER rent from U-HAUL again. Go somewhere else for your needs. Save yourself the terrible service I had.
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August 2023 by Ron Gifford
Nice people very helpful and went out of their way to help me. Even offered me a veteran discount
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July 2023 by KEEPhopeALIVE.
The Manager Jason suggested we use Penske. Go to Penske! They tried charging me twice nd even tried to add more fees afterwards. The employee made a mistake and tried to correct it 3 times. I call to speak with a Manager and the same employee answers nd puts me on hold for 20 minutes only for the manager to spew nonsense nd not listen to the customers concerns. I returned the truck the same way I got it and on time but somehow I’m getting charged 60 extra because they don’t know how to read a fuel gauge. Uhaul will find ways to create payments as always.
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May 2023 by Mecca Hugh
In and out, no problems. The staff was great, and the app is very easy to navigate.
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April 2023 by Bradley Nowak
Called 3 business days prior to moving my daughter, And made a change to drop off the truck at a different location. Their dispatch lady told me she made the change and I could drop off at this location (Queen Creek). Went to drop off the truck at this location and was told I couldn’t, First reason they said they didn’t have room that was BullS*** as there were 2 lanes that could accommodate my 10 foot truck. Second they said if I left the truck with them I would be charged 3 times the amount. Ladies at this location were rude, didn’t try to help in anyway. Also found it unusual that if I couldn’t drop off to this location why did you go inspect the back of the truck? Uhaul you screwed up seriously and it cost me another $60.00 to drop off at a different location. This experience has taught me to spend a little bit more money and use Ryder or Penske the next time I need a truck rental.
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March 2023 by Edmond Mosima
Best customer service. We love the presence of our U-Haul in the neighborhood. Go there for your MOVING needs.
