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October 2023 by Elizabeth (Liz)
I'm not sure why, but if you ever have to utilize the drive-through, plan to be there at LEAST 20 minutes per car ahead of you. It doesn't matter the time of day. I'm not sure why it's this way, but the wait times are absolutely crazy and they always only have one lane open. I feel for the employees as I'm sure they're super busy and understaffed, but they've got to figure out a better way.
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October 2023 by Monica Gonzalez
Worst pharmacy - do not come here.Severely delayed with prescription ready times (example: called at 4:30p for prescription status, was told it'd be ready at 5:30p. Showed up at 5:50p to pick up prescription and was told it won't be ready till tomorrow because they close at 6p on Sundays).Get your RXs at CVS or Frys - much better service and quicker turn around times.
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October 2023 by Karan T.
They always have everything I need in stock. The staff that I have encountered have always been so helpful. I will always use them as my go to Pharmacy.
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June 2023 by Kathy M.
everyone cranky in store. Including cashier lady. DO NOT get passport pictures taken here. Lost confidence in their ability when photo lady was asking me questions about passport picture requirements. She said they ? cut pictures when I send them away. Doesn't make any sense.
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May 2023 by N M.
I love this Walgreens. I was kinda disappointed and rather sad to see it have such a low rating. It's a really nice store and has a little different but nice layout. I love the remodel they did it always makes for an enjoyable experience. The customer service is usually always very attentive and friendly. They have a great selection of all different kinds of things (As all WG's do). It's just that I wish the Pharmacy was a little better in terms of service and communication. Otherwise, one of my fav Walgreens in the area.
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March 2023 by Cam C.
The first 30 minutes on hold for my prescription the automated system counted down from "you have 3+ people ahead of you", down to "you are the next caller". Apparently right as I jumped into being next in the queue, the staff decided to not finish helping people who called before their lunch break, and went on lunch and left me on hold for an additional 30 minutes with no explanation of what was going on. Everyone deserves a lunch break, but I'm sure there is a policy in place to finish helping the customers that joined the queue before lunch starts, the staff in the pharmacy are not doing so. Therefore I will take my pharmaceutical needs to Costco or CVS.
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February 2023 by Joni A
It’s not the staff’s fault you need more qualified help - the staff is always amazing
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January 2023 by Bruce M.
If I could give them less I wouldThey have lied to me about my prescription being ready countless times and I had waited in the line for sometimes over an hour. Today was the last straw girl told me she needed my new member card. I tiled her nothing had changed but I left it at home to no avail I drove home to get it and sure enough identical to my other card. Bottom line they hav no respect for your time!
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November 2022 by T R.
Like someone else said, one star is WAY too high. I never leave bad reviews, BUT...I arrived at this pharmacy tonight 10 minutes before they closed (& 10 minutes after the text notification that RX's were ready) and noticed about 6 cars in the drive. I ran into the pharmacy only to find it closed from the inside 10 minutes before the closing hours posted. I looked at a man through the window and he said, "We have to get the cars out of the line. We can't help you." That's a pretty remarkable response during business hours to someone who's there to pick up prescriptions for someone who's sick. On my way out, I politely asked for a manager. She kind of apologized for not being able to help me during business hours? My mind is fully blown. I get that pharmacies are understaffed and that the medical industry is reeling. But this is next level. A not so subtle "sorry, we don't care" from the good folks at Walgreens in Queen Creek. I'm not going to lose my cool or go nuts. That doesn't help in any way. But I will say how delighted I am that Costco is opening a location in January in Queen Creek. That pharmacy knows how to manage their staff, and most importantly, they know customer service. Adios Walgreens. I will avoid this location at all costs.
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November 2022 by Nathan Kitmitto
This location is one of the slowest processes to pick up a prescription. I dont know about other Walgreens locations but this one is ROUGH. Always a very long wait.
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November 2022 by Doug P.
One star is way too high...I honestly don't know where to begin. They had regular cashiers working behind the pharmacy counter and they couldn't do anything, but they were passing prescriptions out. Waiting an hour for a flu shot after having an appointment is ridiculous. The lady working at the counter had a Kleenex shoved in her nose because it was running!! It was the most disgusting thing I've ever seen. I only wish I could put into words how bad this location is.
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October 2022 by Tammy C.
Super slow pharmacy! Came back after their "break" time and waited more than 40 minutes to pick up a prescription! Will not be coming back!
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October 2022 by Brittany G.
I would not recommend, I guess there is a staffing issue .. but service is terrible If you get your prescription sent here be prepared to wait in a line for Atleast an hour to get it.
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August 2022 by Andy K.
I bring my phone and watch tv shows while I wait for their pharmacy to give out bags of pills to people in the drive though. I finished up through season 5 of Better Call Saul from waiting these past few months. I mean, it's a great show but seriously, how long does it take to look up a bin location, grab the bag and give it to people? Apparently 5 seasons worth of a TV show in a few months. I've waited in their drive through longer than I ever have at any Disney or Six flags park ride.
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July 2022 by Jodi G.
Hi neighbors. I've been a Walgreens customer for YEARS. Sadly, that ends today after their pharmacy employee was incredibly rude to me. YELLING at me, that she had 600 other patients to deal with. Telling me my insurance info was invalid. I verified thru my insurance my info WAS correct and that Walgreens NEVER submitted it. I have tons of patience and fully understand the labor shortage we all live with. But, the rudeness and offensive treatment is borderline abusive. They now have only 599 patients to 'deal with'