-
November 2023 by Kale Schaub
Chandler was awesome, stayed late to help me get out of a big bind. I will be back.
-
November 2023 by Aurie Audilett
I was late for my appointment and they were already busy but I waited and got the service I needed done.As a senior customer I appreciate their understanding and proficiency.
-
November 2023 by JoAnn Chavez
Friendly staff. My tire alert turned on. They checked PSI per tire. Added air to front passages tire. Courtesy and knowledgeable. Thank you Big O, you are a BIG DEAL in my book.
-
November 2023 by Richard TheChosen
got 4 tires replaced and it was super mega a lot more expensive than it should've been and they charged me for a bunch of stuff i didn't ask for so yea they're not good
-
September 2023 by G Garcia
I had my oil change done by Big O Tires, service and customer service is the best I have ever had from an oil change place, Pete and James are the best, very helpful and treated me with respect and kindness, not to mention the work the service technicians who change the oil and rotated my tires did an excellent job, I will recommend anyone to go there, and this is Texan talking and we tell you just like it is, again awesome service and customer support
-
September 2023 by Ron Fenton
The car is running great. And, you charged me, I could tell, only for what was done. So, I continue to have confidence in my crew at Big O. I like having Bernie assigned to my car.
-
September 2023 by Jared Perez
Great customer service and quality work. I am always pleased with my visits to Big O Tires.
-
August 2023 by Matthew Beard
Last time my wife and I had to return because we were overcharged. Not a big deal. I understand they don't make a lot to begin with when it comes to an oil change given the rate of inflation on the supplies required. And putting the sticker on the dash on the vinyl sun strip across the windshield. That I always ask for them not to. Because they tend to have the habit of using a blade of some sort to assist with the removal of a stubborn sticker. But they have torn the sun strip twice now while removing the stickers I've asked not to be put up to begin with. But what got me about last visit is that when I left big o my brake light was on. After investigating things myself the brake fluid was nearly empty. So the checklist I received showed that the fluids were checked and filled. So why was it nearly empty. The light wasn't on when I arrived. Nor had it been. So wether fluids are included with the service is in question. But since filling the brake fluids a few weeks back the level is still the same as when it was filled. Most people depend on they're vehicles. And we rely on your shops to help take care of our vehicles. Not to cause damage. We put our trust in you. Please go the extra mile for now on to ensure customer satisfaction. Not asking for anything special. Just perform the quality work that we pay for. Thank you
-
August 2023 by Elizabeth Hunt
We took our car in for an oil change, and the customer service was great! My son loved eating popcorn while we waited. All staff is excellent, and we are happy with the car services. Big O is awesome!
-
August 2023 by Victoria
Don't go here. I usually just get an oil change but had to get an alignment and balance done. I also asked them to check my breaks to see if they'd need replaced soon. They told me it was a bad wheel bearing that was almost seized and needed replaced asap. I had a trip planned and needed it done. They charged me $870 to fix it. Then broke a sensor on it then didn't have all the components to replace the bearing. After keeping my vehicle an extra day, it was picked up "fixed." About 2 miles down the road there was a grinding and the car couldn't be moved. They towed it back and took days to "fix." Ultimately they had my vehicle for almost a week, over charged me, and never fixed the issue I brought it in for. (Shaking steering wheel and pulling to the right) Ended up going to another mechanic that did fix it. They will scam you if you're a woman or they don't know you.
-
August 2023 by Ashley Hardie
Went to get my oil changed and when I left my car was acting funny. I go get it checked out and when they did my oil change they left a few parts unhooked. Could have completely destroyed my transmission or even my car. I'm very disappointed. I definitely wouldn't recommend going there for anything. They won't get another $1 from me.
-
July 2023 by Maegan Perry
Great customer service! Great atmosphere. Wonderful, down to earth work associates. Honest, friendly, willing to go the extra mile. Incredible and kind service. Thank you times a million!!
-
June 2023 by Savaii Heaven
Over all good service just make sure you double check the work you get down. In such a busy place sometimes things tend to get missed.
-
June 2023 by Paige Hopkins
Would give negative stars if I could. Came in to get a oil change.Was told it would be around $60- I have a foreign vehicle, I expected that. Then was told it was a "more rare" oil type and needed a specialty tool and the price went to $160.Took almost two hours and I picked my car up. Went to eat lunch and grabbed a few groceries. Got 20 miles from Duncan where I live and my check engine light came on and my car told me to check my oil level.I had absolutely zero oil in my car and oil POURING from the underneath of my brand new (to me) car.Whoever had done my oil change didn't put the plug back in all the way and I lost all 9 quarts of oil. I called them and complained- it was a Saturday afternoon- they informed me they closed at one and I could get a tow back, and they would cover the cost, and fix the problem, but couldn't do it until Monday.I was stranded on the side of the road for two hours until I could get help and fix the plug and re fill with oil.I got a refund. But I won't ever be doing business with big o again. Almost cost me my engine.
-
June 2023 by bill elias
Big O in Safford Arizona is staffed with true professionals. Their friendly faces put customers at ease and in my case especially they e always provided excellent service!
