-
March 2024 by Andrea Labarge
Everyone is so helpful
-
March 2024 by Abby Zettle
Excellent service
-
March 2024 by Henry Silva
Always been good to my mom
-
March 2024 by Michelle Palomares
Great customer service! Very communicative, and my vehicle is running great!
-
March 2024 by richard mcarthy
Service was timely and courtesy
-
February 2024 by deb dunlap
For spark plugs and wires 650 is high.
-
February 2024 by Thomas
Extremely long wait, 2 and a half hours to install tires. Went out to check out my new tires and there was white goop on all of them and all four valve stem caps were missing. Whoever did my tires was very rushed and showed a real lack of care. Luckily I have all the lug nuts. Won’t be back.
-
February 2024 by Stephanie Wagner
Manager Ryan Piccolo at the Hunt Highway location became very upset and angry when asked to correct an issue we found with the wheel alignment they performed a day before.We took the vehicle to another Firestone location who were able to correct the issues caused by the Hunt Hwy store.This is by far the worst customer service, and vehicle service I have ever experienced with Firestone.I don't understand why Firestone had not taken action with the manager at this location after reading all the negative reviews about him. PLEASE DO SOMETHING!! I want to be able to use this location but there are a lot of other options to choose from in this area.
-
February 2024 by William Wagner
I've been a loyal customer of Firestone for over 20 years, that is until manager Ryan Piccolo at the Hunt Highway location was very rude, offensive and demeaning when asked to correct an issue we found with the wheel alignment they performed a day before.They also recommended services that were not needed, stating they go by manufacturing mileage guidelines regardless if the fluids test good or have already been replaced previously.He basically said he was happy for me to go someplace else for service if I was not satisfied with the work they do which is exactly what I will do.This is by far the worst customer service, and vehicle service I have ever experienced with Firestone. Beware of the 259 E Hunt Highway store. I no longer trust them.
-
February 2024 by Quorra Kai
Great service! Fast and friendly!We needed a repair for a screw that was in a rear tire of my vehicle. We got there right at 7 am and they took us right away. The gal at the front was awesome! She was super friendly and kept me updated as I was waiting for the repair. They had to put on a new tire and the price was reasonable. I was there maybe half an hour to 40 minutes max.Stress free experience which was nice! Vehicle good as new.Thank you!
-
November 2023 by Aaron Labor
The guys here at Firestone are just absolutely fantastic. I have to change my oil about every month and a half because I drive a ton of miles, and they are always looking out for me. They always work with me to give me the best discount possible and let me know if they ever see something that might become a problem down the road. I have four vehicles that I bring here regularly specifically because these guys are fantastic. I'm always greeted with a smile and great attitude and even some jokes to make the day go by easier. If you want your car taken care of this is the spot to go
-
November 2023 by Marsha McCallum
We took the vehicle in to get tires and needed it for Monday morning. They said they tried to call twice and it went to voice-mail. We called 1/2 hrs before they closed and they told us it was ready. Why not leave a message??? We almost didn't get the vehicle for work Monday, we had to race over there to get there beforethey closed. I don't believe they called as there was no evidence of the call, message or nothing! I will never go there again. Oh plus they closed an hour earlier than was listed on their web page.
-
November 2023 by James Nicolaisen
I had an appointment for this morning to take my truck in for a simple alignment, and the trouble started. At the moment I pulled into the parking lot. Somebody who told me he was a regional manager, even though I know that there are no regional managers for fire stone because I’ve spoken to another store this morning. Started complaining to me about my driving. Yes, you heard me right he was talking to me about the way I drive not because he had looked at my vehicle or anything just because he decided he didn’t like the way I pulled into the parking lot. When I walked in, I tried to just ignore him and he’s going on just joking with you, buddy, and I just kind of continue to ignore him and deal with the person at the counter. The end individual would not leave me alone I tried to explain to them that I had an appointment for an alignment and an oil change, I was trying to give them the instructions on what I needed done to my vehicle while they had it. They just seem to be really concerned about talking to me about how I came into their parking lot or in my vehicle was parked. They had a problem where I was parked the only available parking space to me at their location was a handicap space so I had to park behind another vehicle. As I’m leaving, the same gentleman follows me out the door and tells me I can’t leave my truck there and I’m like where would you have me park it, there are no spaces he’s like fine will take care of it. I guess I should’ve left it there but I thought as my son pulled out of an available space to take me home why don’t I just go in and put the truck in that space. Well, I went inside to get the key and that’s when I started getting spoken to by one of their tech who had a beard and was Hispanic and was approximately 23 or 24 years old who literally used a foul and profane sexual statement towards me. The woman at the counter with the pink hair was trying to diffuse it, and was clear to me, that she understood that the two men in the store were being ridiculous but they wouldn’t listen to her then I just decided I wasn’t gonna leave my truck and I’m trying to leave and take my truck and the manager follows me out again now we’re in the parking lot and we’re in front of my vehicle and I’m just trying to leave at which point a very large African-American employee comes out of the garage and when I say large, I’m gonna go with 67350 pounds, who then uses his body weight to shove me back and away from my vehicle. When I asked for the district regional managers number, the guy told me he was a regional manager whatever you do don’t go to this place. I consider myself lucky because I’m 100% sure the vehicle wouldn’t have been done today based on other reviews that I’ve read this morning , I don’t have Dh being physically assaulted and I certainly don’t need a manager at a tire store to tell me how to drive I will be forwarding complaints to their corporate offices and my attorney as I do believe that I have a civil claim so when you guys respond to this one, good luck don’t go here you’ll be treated horribly
-
November 2023 by Pedro Ybarra
Great service and customer care. Replaced two tires and checked wheel alignment all within the promise time . Highly recommend this store for all your automotive service.
-
October 2023 by Saharra Trujillo
Do. Not. Ever. Use this company. For any reason. Please. They lie. They're incompetent. They're unprofessional. They throw literal tantrums (The manager Ryan in particular), and if they don't like what you have to say, they do everything they can to take vengeance and punish.Their "master tech", who is the only person "qualified" to do most labor apparently, can't even properly measure engine oil and power steering fluid.They had my truck from May 3 until I picked it up yesterday, essentially, and still it's not right, and now has all sorts of new lights on, suddenly.It's a very long story, but basically they messed up a job on my truck, which in turn,I believe, destroyed my engine. They lied about it and covered it up with offers to comp labor under the guise of wanting to keep a customer, literally performed labor on my vehicle without authorization, and held my timing belt hostage. I ended up buying a new engine (rebuilt with zero miles), with them comping labor, and allegedly fixing my power steering (me still not aware of how they had likely been the cause of the engine going in the first place).They messed up the second engine so much that the warranty wouldn't cover it, and they were forced to pay for another engine, but strong armed me into taking an engine with 50k instead of zero like they're was before.I now have a truck broken in ways I don't even know yet.And don't expect much better help from Thomas, I believe the franchise owner.This isn't even mentioning how Ryan, after the second engine was ruined, possibly from them over-filling the oil, which I observed personally, got angry that I was angry when they had promised to send my vehicle to another Firestone to diagnose, and to punish me and drag out the process sent me through a claims adjuster process, which was denied on his half, but still added about a month to this entire fiasco.They are so adamant about refusing anyone get a second opinion (seems likely because then another mechanic will find how they mess everything up), that they take items off of vehicles they are only supposed to diagnose, and then tell you your vehicle can't be diagnosed elsewhere because a major part in that diagnosis is gone and they're waiting for the new part to come in.They know you likely NEED your vehicle in a timely fashion and aren't above using that against you in every way they can.Then when you get with Thomas, he'll tell you there was "frustration on both sides". Guess where that frustration came from, Thomas? This likely would have all been avoided had your alleged "master tech" been able to put a timing belt into a vehicle without it then ruining an engine and your lying toddler of a manager hiding it, and then your alleged master tech messing up a second engine because it seems he can't pour engine oil, and about 4-5 more times that your staff just weren't capable of doing a proper job? But yeah. Your staff was totally justified in their frustration right?They make me sick. Please don't victimize yourself. Avoid at all costs.