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March 2024 by Kevan Gibbs
What happened to this place? This store used to be clean, organized, and well stocked. Outside of turning into a complete zoo, this place looks like it's barely being held up.The second you step foot in the doors you will be greeted by the worst smelling meat/seafood department you will ever encounter. The produce section perpetually looks like it's been run through for 5 bucks. The bakery department is barely its own department and is severely neglected.I don't know what directives management have been given but talk about being useless and hands off. They just stand around talking to other supervision with their hands in their pockets. I work retail management. I've been told to delegate and work less before, so I get it. But if my seafood department smelled the way yours does or the front end was constantly blown out the way this stores is, I would've had my rear served up to me on a silver platter when the big guys come in for a visit. You guys should be "delegating" more.
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December 2023 by Debbie Rae
I love Fry's. They have great produce & haven't encountered supply shortage very often.I would think twice about using pickup during a holiday weekend. The workers are wonderful, but the system doesn't provide the ability to accurately notify when order is delayed.
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December 2023 by Drew Mason
Big fan of grocery pickup, and have been using it for quite a while through the Fry’s app. Rarely any issues. Pickup order guy Nicholas is always helpful, serving up humor and great customer service every time. He always goes the extra mile and we so appreciate it!
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October 2023 by Andrew Ammons
Elderly disabled mother was shopping there today and the young woman in self check out was extremely derogatory and rude. Never snatch something out of someone’s hand and get nasty with them because she doesn’t understand how your machine works. Have some patience with the elderly and remember they don’t work there. Clearly there’s poor leadership in this company/location. It really is pretty unfortunate. Be better.
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October 2023 by Matthew Finn
Got some flowers from Laurie on 10/18/23, she took care of me very well, and offered a lot of great services and knowledge for FREE! She was amazing, courteous, and very knowledgable of what she did. Laurie, my wife loved them! Without you, i may of slept in the dog house (jk) but thank you again. Shes an amazing employee, 11/10, give her a raise!!!
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October 2023 by Abel Valencia
I am incredibly disappointed with the bakery department at this grocery store. I had placed an order for a birthday cake a week in advance, providing all the details and expectations for the special day. To my dismay, when I arrived to pick up the cake on the day of the celebration, they informed me that they never actually got any of the things to make the birthday cake. This ruined the entire birthday party, leaving us without a cake and scrambling to find an alternative at the last minute. The lack of organization and responsibility displayed by the bakery department is utterly unacceptable. I won't be trusting them with any future orders.
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October 2023 by Hailey Renaud
This is the worst Fry’s I’ve ever been to. When my husband and I do pickup, the vegetables they pick are not fresh, things are missing from our order and things are substituted without us getting a message and approving the substitution. When we shop in store the experience is better, but the fruits and vegetables are not nearly as fresh as the other Fry’s stores we’ve used in the valley. I have reached out to customer service before, sending in photos of what Fry’s considers quality produce and got nowhere with them. Will not be wasting anymore money shopping at this store.
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October 2023 by Joshua Bradley
Trash store always has expiring products. Can't even get an order put together for pickup on time. This place needs to be rebuilt from the ground up. I scheduled a pickup for 4 got there at 430 was told it's not ready ok whatever come back at 5 it's still not ready after I was told it would be ready at 5. Messaged customer support and they hung up on me after I told them ehat happened. Trash store needs to be demolished.
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October 2023 by Miles Stone
Do not put your prescriptions at this Pharmacy because these people are a joke and should have their license removed! It would probably make him happy so they wouldn't have to hire anybody else anyway. Every time we go in here, they never have anything in stock, they are horrible at keeping an inventory and tell people like my wife tonight that she can't have the proper medication to keep her health schedule on track, the lady at the desk says we'll get to it if we can because they're short staffed. I'm not saying the clerk is at fault, I am saying whoever is in charge of inventory does not do I'm an efficient job and should be fired! Every time we go there, I hear complaints about not having their prescription. This does not happen anywhere else. Horrible experience everytime, to the point where it's PTSD going in there, I get shakey as I approach the counter hoping they have what we need to stay on track with our lives that are hard enough to live with the prescription. So thanks for being such an unstocked pharmacy and people are talking about it in town and in your own line. It's a joke going to San Tan Frys Pharmacist. They even have a ticktock meme about it.
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October 2023 by Miles Skinner
Sold me 7 year old expired Lemonade. A year old I guess might be in range of an acceptable slip up, but the expiration date read August 24, 2016 as of today (September 26, 2023)... that's just messed up on a whole other level. Disgusting and lazy....
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September 2023 by Courtney Rubenacker
DO NOT WORK AT THIS STORE! I REPEAT DO NOT WORK AT THIS STORE! For your own sanity don't do it. Do not talk to the store manager without a camera on her or a recorder of some sort she will lie about things to move your position and when reporting the problem to the ethics board she has friends there so nothing gets done about unfair treatment and untrue statements made by her.
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August 2023 by dustin prince
The store manager here apparently her name is Sharla from what I could gather, is very mean to the employees.I've seen her multiple times now get into arguments with employees right in front of the customers for seemingly little too no reason.She's was very aggressive and was scolding them in a inappropriate tone and manner in my opinion and for what seemed like little no no reason each time.I was waiting for help at the deli, was only there a couple min, no big deal as they were very busy I could see.She came out of nowhere to yell at the poor girl trying to help everyone because she was helping another employee.She out right scolded her was literally yelling at her in a very loud tone. Very upsetting to see this level of unprofessional treatment from a store manager. The employees here must be terrified
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August 2023 by Scott Muller
100+ degree weather day in and out this cart pusher here is always pushing 110% of all he has. It’s been quite some time since I have seen somebody put in any effort let alone this much effort. Awesome work !!
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July 2023 by Andrew Hermann
Pharmacy took a while, but not too long.Otherwise I always enjoy this store!
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July 2023 by Roxy Dail
We shop our groceries in this store and we didn’t have any serious problems on the items nor the staffs but yesterday! Me and my husband went to get some items for the 4th celebration and during checkout at ln #6 cashier name was Emma she has this young guy bagger chewing gum! We didn’t mind that they never talked to us like greet us and asked if we find everything we need like our previous experience in this store.Went home and took the groceries out of the bags only to find out that there is a chewed chewing gum in the bag with our groceries!Until now I never touched the items that was in the bag with the chewed chewing gum. It’s disgusting!!
