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November 2023 by Cold World
This and all the other LA Fitness locations in this area are terrible. Each and every one is a toxic environment that pressures you to purchase because they’re a dying business. The worst thing about all these clubs is a man named John Calamita the “VP” (found out that title means nothing) if he is around in any of the clubs RUN FOR THE HILLS. He is a steroid user (which is ILLEGAL and he should be fired IMMEDIATELY) that may be on some roid rage anger depending on when you encounter him. DO NOT JOIN THIS OR ANY OTHER LA FITNESS. Even planet fitness has nicer people. Which is sad because planet fitness is not great.
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November 2023 by Sarah Todd
The location in San tan valley had an employee that was caught taking video of customers in the family bathroom. No notification was sent to advise customers that this situation happened. When my husband and I canceled our membership due to this and asked why they did not address this, they ignored our request for information.
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October 2023 by Pete Tocci
I have been coming here for a few months now. I did notice nearly no one wipes down machines after use. This location uses disposable wipe kiosks that are few and far between for people to use. This is much less effective than bottles and paper towels; likely a cost-saving measure. Everything else is on par with other lower-cost gyms. Esporta in Gilbert is part of the family of gyms, which unfortunately is too far away, but is markedly better, in every way. Please update to bottles and paper towels - that would make a world of difference.
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September 2023 by Eric Johnson
Don’t waste your time and money. They tell you one thing and after your 7 day trial the prices change. It should have been a sign but I joined anyway. After only using the gym 3 times they told me certain amenities would not be available even though they used them as a selling point to get me to join. These are just sleazy car salesmen with the old bait and switch. Plus it’s nothing special, they make it look good with a whole ton of equipment that is completely unnecessary. Beware, they are only worried about selling memberships and leave you hanging once the paper is signed.
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July 2023 by brian richard
No accessible paper towels anymore. Water fountains have never been cold only room temperature and they refuse to fix any of it!!
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June 2023 by slow banana
I love this LA Fitness, they make cleanliness a priority and all the employees are very kind and eager to help. The women in the kids play area are great with the kiddos, which is a priority for me. We spend a lot of our time at the gym, and I'm happy that my kids feel happy and safe there while I go work out. I've been going to this location for a while now and have definitely enjoyed my experience.
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May 2023 by Sara B.
I have been SO disappointed on the money that my family had recently invested in starting up with this LA fitness. It literally has been a terrible experience every single time we go. I only joined two weeks ago and already was ready to cancel because the general manager and the front desk girl are SUPER unprofessional! When I first went in with a guest pass I was with my brother. I wanted to check out the facility and see if it was worth it. As soon as we walk in the GM (John) comes right up to my brother who also had a guest pass and says "Oh you are so and so aren't you?! Yeah, you can't use a guest pass because you used one recently. (Me standing silent, shocked at the rude greeting.) They go back and forth about how my brother doesn't understand why online it is allowed to generate a guest pass. Because he hadn't been there in months and he isn't moving here from Oregon until June so he didn't want to sign up yet. Long story short I eventually say "excuse me, I have never been here and I would like to come in if THAT is okay?" He squirmed around a bit and then finally lets us in. Then my brother came later and went to just a regular salesmen and asks about his guest pass. They scan it and say IT IS TOTALLY VALID! So gross hard sales tactics being used there. Then I signed up over the phone with a different location just on principle and Dezerie was incredible in gilbert btw! So then I had to deal with the front desk girl when I came in for my second visit because I told her I had already been there just needed to have my kids picture and mine taken to be official. She rudely looks and speaks to me after that terrible GM experience I was like F this place so I just ignored her rude, unprofessional behavior and went on my way to drop the kids off. Then BOOM magic! There is actually someone motherly in the kids care this time. Holding a sweet sleeping baby so naturally, she greeted us with a smile. Told us not to worry about my nephew who was going to lose his crap when we left. Having a whole room full of kids all by herself she was cool as a cucumber. I got the best feeling from her I happily dropped off my two kids and went to dance. Then after I went to dip my legs in the hot tub. A few minutes later the front desk girl comes over to me like a total mean girl and says. "did you happen to drop off two little kids at kid care?" RUDE LOOK like I had done something wrong. I reply "yes, why?" and in the snottiest tone she said "yeah because MY day care closed TEN MINUTES ago soo..." I was stunned literally stunned at her crude behavior. It was like I was getting punked as a joke. So I smiled and said "I'm so sorry, I had no idea it closed at noon." And THIS GIRL says "Yeah, well our hours for kids care are posted online so..." Baffled by this I start running to get dressed and get my kids so stressed out that I think this girl at kids care is going to be so mad and rude. Based off those other peoples history. I walk in, in a panic and Mckyla just looks at me and calmly says. "it's no problem at all. It happens sometimes. Sorry about that, I should have said something." Taking total ownership of something not at all her fault! She goes on to tell me about how my kids were and all of these nice things. As I am leaving so is she so I see her in the parking lot going to her car. Therefore I was holding HER up!!! Take notes Ashia and John you really could learn something about Empathy, customer service and just common sense. You don't treat people like crap just because all you care about is getting a bonus for signing people up. If it didn't benefit you, it was OBVIOUS. Coming from running a Wells Fargo branch, I know what it takes to run a team and have insane sales pressure. But you shouldn't EVER take it out on the customers. Novel over! Thanks for saving my relationship with LA fitness little miss Mckyla. You deserve a raise!
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April 2023 by L H
We really appreciated the free one week pass while on vacation here. The staff was great here! They have a place to drop off the kids, they have a small pool as well. We liked the indoor full basketball court the best. There was a lot of selection on the cardio side if you're into that. The weight machines were diverse, but we found them mostly awkward to use. The free weights are odd, there are better ones we've used that feel more natural in your hands. Altogether a better than average experience.
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April 2023 by Rebecca Thuer
I joined LA fitness this past January and have been working with a master trainer, Kat, once a week. She has been a life saver for me. One word to describe her is amazing. Kat is so patient, kind, and knowledgeable at helping me with nutrition, weight and strength training, and weight loss. I have learned so much about what workouts I need to do each week, but also what I need to be eating each week. I have also learned how to do a healthy cleanse. She motivated me to try Zumba by getting me off the treadmill and being by my side for my first Zumba class. I loved it and do it twice a week now for my cardio exercise. Not only is she my master trainer-coach but also becoming a friend to me which we have fun and joke and laugh during my training session. I know she does not realize how much I needed her to get myself back into shape and also for me to feel confident in the gym. If it wasn't for her, I would be a gym mess! Kat is definitely a God send to me, and I feel blessed that I was lucky to get her as my master coach/trainer. Did I also say I am now able to wear a bathing suit this summer with confidence? I am!
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March 2023 by Adriana Mora
My favorite gym! So close from my house. Love the classes,specially bodyworks with Hilda. She is the best!
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March 2023 by Miriam B.
I am very disappointed in this LA fitness because the management is not taking care of the pool. Many times we have found that the pool is not heated and we can't attend our aqua aerobics classes. Today many of the students showed up and we were told that someone forgot to put in the chlorine in the pool so we were not able to use the pool at all and classes were canceled. This is very frustrating to us that pay membership there and go to our aquarobics classes since most of us are elderly and this is the best exercise we can get for the moment. It seems that Management is not keeping on top of the pool maintenance and as a result the service there is rather intermittent and spotty.
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March 2023 by Robert flint
It's a wonderful place to workoutHonestly my safe place.the employees are very respectful and kind.If you're looking for a good affordable gym membership LA fitness is the place to go!!!Also lots of great activities as well including a swimming pool.
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February 2023 by Mark S.
Great staff. The facility is big enough to accommodate large crowds but it is never packed. They have just about any kind of equipment you'd want. Love it here!
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February 2023 by Mike Milrot
You know I went over to the gym before I even moved out here salesman John was great we've been going to the gym ever since basketball weight lifting for my son treadmills only a half a mile from the house you can't beat it and for the price it's awesome thank you LA fitness for being so close to our home
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February 2023 by Karl C.
As I look at the other reviews I would be willing to bet half are real gym members that work out here. The staff doesn't listen to a thing the members say. Everyday I come in here to lift it is as cold as outside (being in AZ that's not hard to do) but the gym equipment is cold to the touch the keep these fans on and turn the AC vents to full blast. It is way too cold in here. I can't ever get a good lift in because of it. There are constantly at a minimum 15-20 members in the AM who complain about it being too cold to turn the AC to not soo cold and turn the fans off. If you come in no matter the time of day you'll see most members wearing a jacket because it's cold, just so they can get a sweat. They need to open more gyms out here so we can get rid of this place. And make sure they don't hire the people here, unless they teach then what the temp should be.
