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December 2023 by Sara Piccirillo
The NP just bragged about her “8 yrs of education” VS focusing on the physical exam for my son…(which is her job) she barely asked a few questions or even did any type of “exam” whatsoever!! signed a sheet we needed filled out for his sports physical & flew out the door in a hurry…NOT happy with our visit!! Felt like being a Guinea pig for someone’s ego big time!!! Do NOT RECOMMEND!!!
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November 2023 by Hallie Marr
Excellent service! Attentive and affordable!!! Very very pleased!! Amber and Alejandra at the front desk are absolutely delightful!!! They made me feel comfortable and at ease! Every staff member treated me with kindness, care and respect. Very happy with my care and highly recommend to anyone...especially if you are a bit nervous at the drs!! The staff will help calm your nerves and take fabulous care of you! Thank you!!!!
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November 2023 by Josh Middleton
I’ve been to My Doctor Now twice in last 3-4 weeks for persistent illness. The front office staff and medical assistants were friendly and helpful. Kiara Deem might be the best FNP who has treated me. Excellent and compassionate care.
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November 2023 by Jose Chavez
Sandy is amazing! Was very busy but got to through the line quickly. Only problem was other patients didn’t like the echeckin process they hated it. Sandy comes along and actually helps each and everybody with the checkin. Hands down! I wouldn’t be able to do a 5 person job. Everyone else was nice and sweet but the staff in the back was loud by laughing playing loud music acting silly. I believe EVERYONE THAT WORKS FRONT DESK DESERVES A RAISE!!! They do all the hard work and because of them we are able to see the DR.
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November 2023 by Paula Fuller
The entire staff servicing me was very impressive. From the front desk (Victoria) greeting to John, who treated me with compassion and respectfully listened to my concerns to Charmel, who skillfully draw a blood sample in one attempt, I was totally impressed with my walk-in visit. For the first time in a very long time, I felt so much better leaving this office visit with the assurance that this group of medical professionals were there to provide me with prompt, courteous and skill medical treatment. Bravo...I believe my subsequent treatment plan will be successful.
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October 2023 by Quoy Spencer
I'm shocked that they're only 4plus stars.If I could give them more I would. I'm 58, and don't go to Dr's often, but I have never felt listened to before now. Dr Erica is amazing, and kind. I'm doing pt and have been improving daily, thanks to all the team there! I asked for no pills and that's what she's doing. I'm thankful that I found you.Q-ball
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October 2023 by Brian Mangold
We visited My Dr Now on Sunday, Sept 17, 2023 and saw Kiara Deem. She was courteous, listened to our issues & took heart. The receptionist, the tech that took our stats & all staff were a pleasure. Would particularly recommend K. Deem. Follow-up calls we're excellent as well.
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September 2023 by s Corner
This place was amazing, I was kinda hesitant when I first got there, but with all the smiles and speaking to me nicely was great!Then the nurse practitioner name is Kira who I saw she understood one of my conditions very well. Finally someone who knows what I'm going through.She also told me that one of my medications that I was taking prescribed by another place was not good for me to be taking.So I'm excited to see how my future visits will go.
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September 2023 by TIM HArbeck
I needed a primary doctor. Vanessa and Julie. Was exactly what I was looking for. I had some heart issues. When I was out of state traveling. They took all that information that I brought to them. And set me up with the proper doctors to oversee my problem. Vanessa will be my primary doctor now for future Care. I would like to thank my wife gail. For recommending My doctor now.on Hunt highway. Everybody was so polite and carrying. Thanks again .
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August 2023 by Dora Gamez-Ciciora
What a great experience. Hadn’t been here about 10 years back. Came on an emergency for my husband who broke out in a bad rash all over his body.. the Dr. Was quick and efficient to diagnose his problem, game him the right meds . He started to feel better. The staff was great too , from the beginning with the receptionist and the nurse assistant to doc. Great team. Thank you for your great knowledge of diagnosis. Will definitely use again.
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August 2023 by Connie Taylor
The staff at the Hunt Hwy location is top notch! Vanessa, Camille, Julie, and I wish I knew the rest of their names! They are friendly and caring people and very thorough when ordering tests and checking everything. I highly recommend the staff there!
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August 2023 by Joker
This was on Monday! I cannot express how sweet and friendly, and the most kindest person Sandy is!! The check in process through the app was absolutely terrible and she took over for us and helped us out step-by-step. While she was helping us, she was helping other people as well. She’s a great multitasker. She’s definitely a keeper. Thank you for everything that you do for the patients . The doctors rock Erica is amazing. Thank you for everything that you did for my mother! 100 stars..there was also two ladies in the front desk as well as I was waiting in the room to be seen by the Dr for my mother I saw the same girl that helped us going from room to room sanitizing it, it smelled so good ?
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August 2023 by Neil Bulna
The staff and the Dr were amazing! They seemed to care about me and listened patiently to all my concerns, and I had a lot going on! I did not have an appointment but, I checked in and was seen in a very reasonable time! We are very fortunate to have them in our neighborhood!! Thank You!!!
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August 2023 by And Rea
Unethical, shady, horrible customer service. I had appointment last month, they billed my insurance who denied the claim. A visit with a nurse is $24.99 a visit with a provider is $99.99. I received an invoice today for $315.70. I had a visit with a nurse practitioner, no blood work test eat . I called to ask why I was being billed which is when I was told insurance denied the claim. I asked for an itemized invoice , they lady I spoke with pretty much said I did not need it. She said she would email it but never did. I looked on the website and saw the visit prices o called back to asked why I was being charged over 3x the amount of a visit. I was told that is what they charge insurance. I told them if I am paying out of pocket I need to be charged as an out of pocket customer. I was transferred to a voicemail when I asked to speak with a supervisor. I called back and was hung up on, I called back again, I asked for the name this time (Lupe) I let her know I needed to be charged as an out of pocket patient for the visit and that I wanted to pay the balance. She wanted to charge me an attritional 15% for an administration fee. I told her I would pay the balance before the 15% fee. She told me no and hung up on me. The lack of customer service and unethical billing is unacceptable. I don’t even want to think about the amount of people who probably just fork over the amount they are billed when it is 3x the amount. It was convenient to go to the location in my neighborhood but this is the last time I go to them. I’d rather drive 40 minutes to my previous provider. I called billing back to pay and they would not answer. I went on my chart to pay the visit fee minus the co- pay I already paid. It still says I owe 216.00 smh. I ended up paying the 15% fee and still shows a balance. I have reached out to billing customer service multiple times with no response!
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August 2023 by Nikki Garcia
Wonderful doctors and HCP there! The receptionists needs improvement and training. Most of the time they ignore clients coming in with no greeting. They expect you to know to sign in. One said, just go online and fill out your check in there and turned away to start doing something else! Where has our customer service gone?
