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December 2023 by Shelby S.
Had me wait an hour and a half after my appointment time just to tell me they don't have an order for my infant.
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November 2023 by Kevin Gomez
Doesn’t say on website whether or not walk-ins are accepted. Get hung up on every time I call to speak with someone. Obviously a place like this doesn’t give 2 cents about anyone. Must be a horribly managed place from top to bottom.
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October 2023 by Linda C.
Don't use Sonora quest. I paid for one test that my insurance won't cover. I continue to get past due notices for this service. I call the billing department and I'm on hold for 45 min. What is wrong with these people?
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October 2023 by Timothy H.
Apparently, they have started billing you through your Email account without your authorization. I asked where the paper bill was and they gave me an excuse that they did but, the mail was returned saying I don't live at the address I collect mail from on a daily basis for the last 3 years!!! What a joke!!! needless to say, I will never use them again, Besides the ridiculously long waits even when you have an appointment to their now awful billing practices
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October 2023 by Garrett McClintock
Their estimates of how long the wait is will be less than half the actual wait time. If you offer them the lab order when you check in they’ll tell you they don’t need it until they call you back. Then once they call you back they’ll tell you they need the lab order and will call you back again after they they finish entering the information
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September 2023 by CAT Crazed
This place is a nightmare. Three hour wait and then had to leave after wasting my entire morning. I am diabetic. They are going to get sued when a diabetic goes into shock from waiting 3 hours for a fasting blood level. This is plain abuse. And girl at counter yelled at me when I objected. Don't come here. Never again
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September 2023 by Megan
Scheduled a pediatric blood draw appointment over a week ago for my toddler. Appointment was at 10:30, even got there a few minutes early because I respect other people’s time and expect the same in return. Assumed an appointment time would be honored, but don’t bother here they’ll take the walk ins and people with appointments scheduled after yours instead. They’ll tell you you’re next and then proceed to call 5 more people before you. So fun sitting there with a 2 year old on my lap for over an hour, waiting for him to get his blood drawn. The office has got to be set to at least 85 degrees as if it’s not miserable enough in there. They knew they had a pediatric blood draw at 10:30, how hard is it to make sure there’s another person on hand for the >5 mins it takes to help when it’s right there on the schedule?? I gave them grace and patience until they took the old lady whining every 10 minutes about fasting back when her appointment was for 11:00. You’re better off going anywhere else unless you’re cool sitting in a dingy waiting room for a couple hours. The phlebotomist was great at least. Front desk doesn’t know what they’re doing.
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September 2023 by Bethany Niemeyer
Unbelievable!! Staff was friendly and courteous but oblivious to the dog fight occurring in the waiting room. There was a service dog in training with appropriate badging and vest already in the waiting room. A couple walked in with 2 unleashed, unmarked small dogs that proceeded to roam the waiting room and interfere with the service dog. The owners of both parties had a very loud interaction in the waiting room with ZERO staff noticing o intervening. Unhygienic, inappropriate and generally terrible.
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August 2023 by Robin Johnson
Why in the world did i make an appointment for 1030 am if i couldn't be seen until 1130? It would have been nice for someone to tell me they were an hour behind schedule!! The Technician was great although from what I was told she didn't usually work there never using that lab again!! Communication people!!
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August 2023 by K S
I highly recommend an appointment ! This place is always packed . The employees are “moving fast” and doing their job , it is just busy !!! I think because there aren’t too many options in the area . I’ve lucked out and walked in and got in within 20 mins but that is rare . More than likely you are waiting a good 1-2 hours as a walk-in . Every time I make an appointment I wait max 35 mins . Small waiting room so you can use the option to text you when it’s your turn so you can wait in your car
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August 2023 by Jessie MFP
Appts don't mean anything. They take walk ins and mess up their schedule for the whole day. Made my appt weeks in advance to have a first AM for fasting lab before work. At 630am lobby was full. I checked in 15 minutes early and they called me an hour after my appt time. I was late for work. I won't come here again.
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August 2023 by Ana Flores
I went into this office for the first time, pleasantly surprised at how friendly & accommodating the staff was towards everyone. I was a walk in with no appt. they checked me in, maybe a 20 min wait & I was done.
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July 2023 by Shelly Baldenegro
We were there today, with an appointment time we set weeks ago. We arrived early, checked in after dealing with a rude front desk receptionist. My husbands first time at this facility. Our appointment time was for 10:15, he didn't get called back until 11:37, that's right, (1) hour and (22) minutes passed his appointed time. It waa after noon before my husband finally left the office. This facility is poorly managed, and staff could use customer service training. We will choose another site for future appointments.
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June 2023 by Sheila Buchanan
Did not have an appointment and still only took about 30 minutes to get seen. Martha did a fantastic job ? Everyone was very friendly
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June 2023 by Donna
Maria was very polite and kind. I can tell she was a genuine person who cares for her patients and is very good at her profession. thank you
