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January 2024 by Makayla Ann
Great customer service and very easy to speak with
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November 2023 by Megan Wedgeworth
Hector is sooo amazing!! He is very patient and understanding! AAMCO NEVER fails to go above and beyond for me and my family! John and Pablo and every mechanic in the back have been truly amazing! If you need work on your car, anything.. call them now! Thank you so much!??Services: Air & cabin filter replacement
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October 2023 by Michael F.
***BUYER BEWARE***. I've debated on posting anything about this company for over a year but, due to a recent event with the same vehicle, I feel obligated to let any future consumer know about the business practices at this AAMCO. Long story short, I took my 2011 Genesis in before we went to Mexico in March of 2022 and told them the alignment was off, a/c blower motor was making noise and the rear passenger side mirror needed to be replaced but, since we were heading to Mexico could they also just give it a look it over. They came back with a long laundry list saying my rack and pinion needed to be replaced along with my lower control arms, brakes replaced, a/c blower motor and harness, alignment and a full tune up to include fluids and spark plugs. I wasn't thrilled but, we we're leaving the next week and I didn't want to be in a position where I had issues in Mexico. After picking it up the night before we left, I called them on the way home because it was still pulling to the right. Since we were leaving in the morning to RP Hector said I would be fine and just bring it in when I got back and they would look at it. He said I shouldn't have any issues and the tires would be fine. I wasn't happy already because they didn't replace the mirror and I had dropped over $5k into it at this point. When I brought it back in, I expressed to them it was still pulling to the right and the brakes were squeaky. I brought it in at 8am and I had to call them the next day at 4pm because I had heard nothing. After having my vehicle for well over a week the first time I was quite frustrated. Hector asked me to come in the next morning because they had found that the upper control arms needed to also be replaced. The bushings were cracked. They now wanted another $2,100 which he knocked down to $1,800. Not being a car guy but, standing under my vehicle looking at all the new parts, I asked them the obvious question of how could they not see this when they were replacing all of the parts around it, to which they had no response. I told them to take my car off the rack and I was leaving. To top it off my A/C was making a funny noise, my mirror they replace was scratched and buzzes when I unlock the car, the brakes squeaked and the car still pulled to the right. I did take the vehicle into Breaks Plus on Tatum & Bell for the repairs and they fixed most all of the issues for 2/3rds of the the price. Unfortunately, my alternator recently went out on that same vehicle and after having it replaced they found that AAMCO had installed the wrong spark plugs which I am sure contributed to the car misfiring and possibly blowing up the alternator. If you can avoid it, do not do business with these guys unless you are willing to be taken advantage of...
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September 2023 by Dylan
Hector and the team took care of my vehicle that had all sorts of problems. I went in for a wheel hub replacement, only to find two additional neighboring parts were shot. With so much additional work and parts needed, Hector and the other mechanics didn't hesitate to push through (right before labor day weekend even!). They got my vehicle up and running and in the best condition I have ever had it! I look forward to driving now just to feel how smooth of a drive it is!! Thanks Hector and the crew for the stellar work!
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September 2023 by Ronda Obenstine
For a little over 2 years I have been dealing with transmission problems thanks to this establishment. After the first time they rebuilt it, They had to do it all over again. Then I was not able to drive my truck after I got it back because it kept still popping transmission codes. After we figured out what it was we realized they had done some damage to the plug. So I drove it approximately 30 miles today and the reverse band apparently went out and the transmission is sluggish. This place is a joke. And after Hector me to have a towed in and they would figure out what it was and what it would cost. They're not even going to warranty it. Even? Though I have only driven the truck 2000 miles? I guess now it's time to hire an attorney. If I could have given them negative stars I would have. Stay away from this place. They are all con artists
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September 2023 by Simon Hernandez
Hector is another greasy predator mechanic. I spent 3k for them to change an ECU and when I drove it out of the parking lot and drove worse than when I brought it in! He kept telling me he would have his mom drive this car? I asked them to drive in the car with me and they refused. They just needed more money for diagnostics, what a joke. I would never send anyone here.Services: Transmission
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September 2023 by Lana Grayson
I have an older vehicle and sometimes things break. So, during a Phoenix summer, the air conditioner stopped blowing cool air and I noticed a grinding noise. I took my car to Hector and his team and their service was amazing. They fixed the source of the noise and gave me back a much-needed air conditioner. And they did it all within a few hours. Thank you, Hector and Jake, for getting me back on the road.Service: Air conditioning
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September 2023 by Amaria Hawkins
Hector and team were great! I’ve been faithful to a mechanic for years but lately they’ve gotten lax in their service, missing small things that have major impact on how my auto runs. Hector fixed it - have a full diagnostics and we’re riding smooth and safe.Services: Transmission
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August 2023 by Poncio P.
Took my vehicle got overcharged and vehicle still runs the same they didn't fix anything got scam out of my money and when I call they just give me bs excuses
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August 2023 by Billy M.
POLICE CALLED!!! In order to attempt to have them release my car to me "BEFOE" they had started service on my car. This place is very unethical in the way they do business. We we're also pushed into signing up for multiple high interest loans. Hector refused to release my car to me even after I signed "their" work invoice stating that I agreed to their terms, completed and was approved for all their financing to cover the $4,5000 cost of repairs. - I signed the invoice in front of him and then he claimed that it wasn't my signature????? I called the police and while the police were on route Hector had one of his employees move my car from the front parking and onto a bay and started to take parts off the car and when the police arrived they told them that if I wanted the car I would need to call a tow truck to get it out of the bay as it was now not drivable. ... These type of unethical business practices should be punishable by law... The police said it was a civil matter so I guess it will become just that. Please do not bring your vehicle to this location as you will probably regret it as I do...
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August 2023 by Tim and Nicole R.
Tried to run the tab up and pushed on a loan to pay for their exuberant price estimate. I took my SUV elsewhere
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July 2023 by Bryan S
Great customer service and being treated like a human, and not a number is usually hard to come by when getting a vehicle serviced. I took my vehicle to AAMCO in North Scottsdale and was positively overwhelmed with the overall experience.Not only were they able to fit me in, admittedly I did not have time to make an appointment- but they were able to provide me with the information I needed to make an informed decision on my repairs. Hector was very knowledgeable, and his customer service was unsurpassed. Jake also took the time to make sure all of my warning lights were reset properly.I highly recommend taking your vehicle to AAMCO on Butherus!
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June 2023 by Scott Long
Avoid this shop! One star is more than they deserve! They did undisclosed and unauthorized service and repairs beyond what was requested. Hector lied about it and refused to refund money paid for the undisclosed and unauthorized services!Services: Transmission
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June 2023 by Scott L.
This one-star rating is too high. Negative five is what it deserves. My wife dropped her SUV off and asked for a transmission service and to install new front shocks. Hector insisted that she apply for in-store credit up front which she refused, and he proceeded with having additional "unauthorized repairs" done. He called her to let her know that variable timing solenoids had failed and needed to be replaced. Transmission service, shocks, and the solenoids were agreed to and authorized. However, he failed to inform her that an alignment was being done as well as an engine tune-up-which she did not authorize! When she picked up the vehicle Hector said the amount due was nearly $2800. She argued with him but at this point he would not budge nor let her have the vehicle without paying! Needless to say that 65% of the complaints here are all similar to this one. I met with Hector, and he lied through his teeth about what transpired. I have asked for a refund on repairs not authorized. Legal action is pending as he promised to discuss with the owner and call back today which did not happen! Avoid this scam repair shop!
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June 2023 by NATHANIEL ROYBAL
Hector and his team are awesome had to have my engine replaced and they swapped it out and now im back on the road in what feels like a brand new truck.Service: Auto engine diagnostic
