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February 2024 by Brandon Michel Gonzalez
I went in for an exchange , I don’t have my receipt but I have the mobile number with them in which I purchased the pants , so the receipt is in their system if they’re willing to look it up , they said they couldn’t do it because it didn’t have the tags on it, I’ve done various exchanges without said tag, but they refused to help me and said it was their “ policy “, I went to another Abercrombie right after and they were able to do it just fine , no problem. The two employees were both being unreasonable and just splatting “ policy “ every other word, no help whatsoever.
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October 2023 by Marrissa Mora Sanchez
Love this store but the cashier was very rude. Definitely need to work on customer service.
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July 2023 by Aaron Nakibinge
I had a question and I got the answer to it! Great customer service.
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May 2023 by Ella Louisa
Came to look for some jeans, which I struggle to find. Originally from canada I thought maybe this store would be a nice change up for “curvy jeans”. I was unaware of my size and there’s absolutely no customer service, are they supposed to help you with sizing? Not a single person working helped and the fitting rooms were not regulated at all. Not even greeted at the checkout with a smile, or a “how was your experience”. I hope for their other locations aren’t like this
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March 2023 by Taddeo T
Extremely rude and abrupt employees, mostly lacking professionalism. The way the fitting room is monitored is poorly executed at this location. Placard’s need my clearly indicate fitting room protocol as well. I am not allowed in a fitting room with my partner who needs physical assistance in fitting room? Horrible
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December 2022 by V K
I had the worst customer service at this store I’ll never shop at this retail company.
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September 2022 by Mable J
Very hard to find sizes.
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May 2022 by Private
It’s not surprising to me that one of the last A&E stores in Arizona is located in Scottsdale. This preferential, biased, and prejudicial company should be closed. This chain should be guilt-ridden and abashed.
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May 2022 by Dannette Flores
Store reeeeeeeeked of cologne ???. It would be ok if it smelled nice but it didn't.
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January 2022 by Richard Gaiser
Abercrombie needs to go back to the way they ran there stores back in the early 2000. There sales have been falling year after year. That's what happens when you try and copy h&m and rebrand.
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December 2021 by Kenny Bennion
I love this location!The fitting rooms here are the best, they have usb ports for if you need to charge your phone, you can change the color of the lights, play music, etc.Also the customer service is great :)
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December 2021 by Natalie M.
Love Abercrombie the clothes are amazing. In the evening the girl checking people out does not want to be there. Rude actually. Otherwise love it.
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December 2021 by Kessra K.
The store is great, the blonde manager who treated us horribly and seemed irritated anytime we had a question.
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November 2021 by Kelly Lynn
The staff is horrible! Absolutely no customer service skills at all. Not friendly at all
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September 2021 by Haleigh R.
I love abercrombie I just wish this location would get more stock it's literally 10 percent of what they have online
