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October 2023 by Jason G.
The auto loans are joke! They have a maximum deductible of $1,000 of auto insurance. After switching insurance to get a better rate and increasing my deductible I was informed that I would get charged $140 month on top of my loan until I changed the deductible. This change increased my auto insurance. I sent multiple confirmation letters with updated deductible and it was never fixed in Global's system. Avoid this Credit Union at all costs, TERRIBLE customer service.
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October 2023 by Meagan Best
I did my car loan through Global CU and it was the best auto loan experience I have ever had. Just simple, smooth, and easy. I usually hate doing things like this because it is such a hassle. Highly recommend! :)
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October 2022 by Vas Bor
Very pleasant and responsive professionals, ready to go the second mile with every single client. Many bank offices can really take an example from their experience and attitude towards the customer.
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October 2022 by Chris Dean
I had a terrible experience with alaska usa federal credit union. Nick Silistria was my load officer and he tried everything he could to sabotage our loan process, I am profoundly disappointed in Nick and crew at alaska credit union. They treated me like a 2nd class citizen
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December 2021 by Anna-lee Rubio
The younger gentleman at the window treats colored people differently than Caucasian people. He is cold, and rude with me, but nice and talkative to Caucasian people.
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December 2020 by Leslie M.
Alaska USA offered the lowest rate for a car loan so I chose them. If you are ever in this situation, choose one of the bigger banks for convenience. The way you pay for your loan is that you have to open a checking and savings account (even though I already had one with another bank) then you transfer money to the checking to pay off the loan. I find that too inconvenient and just d**** Why can't I pay the loan directly? Oh well. I went to this branch and if you want to make additional payments to the loan, it won't go to principal first. You have to pay the daily interest since your last payment before the payment goes to principal. Anyway, never again.
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June 2020 by deandra greenidge
I have read some bad reviews and some great one... In my own opinion, I did not ask for Alaska USA Federal Credit Union. They purchased my banking institution and all accounts were consumed. That being said, from the moment I heard that but of information, Alaska USA has been there every step of the way to help me complete this transition smoothly, and well after, to make sure that I am happy and continue to be happy with the services they provide. I have had a few banks, and accounts. Navy Federal is one I hold true and dear to my heart. But I have to say, Alaska USA is number one in my book. They are truly amazing, down to EVERY SINGLE CSR that I have spoken with and seen over the counter. Even though this was all happening Durning Covid-19, they didn't miss a beat. Still helping, still doing what I've come to expect from a bank of my choosing and honestly way more then I anticipated. 5 stars hands down Alaska USA! Keep up the amazing job
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April 2019 by Martin Lebl
If you do not have an account elsewhere, and shop this Safeway often, then this could be your credit union. It is pretty tiny, but if it is convenient for you, then it could serve. Not sure I would switch here, if you already have a good deal elsewhere though. Opening hours aren't special either.
