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October 2023 by Allison Johnson
If I could give this facility less than one star I would. I paused my membership because I was not able to afford it for a few months. Pausing my membership was a hassle enough as no-one got back to me and did not seem to know how to handle the process. Secondly, once my membership was "paused" I was still drafted a mystery $50.00 fee. I do not understand all of these administrative fees and it would have been nice to have been told I could expect this to come out of my checking account even with a paused membership. I called and spoke to David who proceeded to read me the entire rental agreement verbatim rather react with good customer service as I was clearly upset $50.00 was unexpectedly drafted from my account. I then spoke to a Nick who explained he was the district manager? Nick was so incredibly rude and asked if I had the ability to read stating " the 50.00 fee is in the print in your memerhips freeze clearly you cannot read." I spoke to 3 people three different times not one indicated I would have a $50.00 fee and now I am being shamed because I did not read the fine print. Keep in mind I have not used my gym membership one time and all I asked for was the $50.00 to be refunded. I am shocked these people actually have jobs based on their communication practices. Please do not join this gym they will continue to charge you, apply hidden fees and berate and humiliate you personally when you ask for some help. Please go elsewhere. Per the owners reply, his so called district manager did not offer any solutions at all rather he asked me three times if I knew how to read. Therefore I got upset and reiterated my stance on this poorly run facility. Based on my experiences managers and employees should be able to communicate rather than read a script or pop off when speaking to someone who didn't understand why they were billed again for another mystery fee. Based on other reviews and FB reviews communication and billing seems to be a reoccurring issue. Please stay away.
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September 2023 by Mary M.
Brad,your reward program was not mention in the orientations program, not a single mention that if you meet weight or body fat goals your money would be returned.I still think this is a total scam . I really think I should report you to Better business Bureaus.
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September 2023 by Jacy Carey Everett
I go to a lot of AFs all over the country. This one has great equipment & energy! Highly recommend!
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August 2023 by Kel P.
Not a bad little gym, size is small but it isn't super crowded and it has all the stuff you need. It's clean and accessible 24/7 as long as you have your tag. If it's your first time go during staffing hours to get set up. They partner with the others in the area which is why it's four stars instead of three- just a bit to small
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May 2023 by Jeffry Lovell
I'm honestly over all these tawdry accusations. I'm positive that Nathan urged Sierra to post and call me out. Yes I have a diffuse axonal brain injury with focus on the left frontal lobe; yes my filter is glitchy at times; yes I'm high functioning... I told Sierra about my brain injury, and asked her if what I was saying made her uncomfortable, she responded "no keep going." What she did and said was entrapment, and it was slanderous.The only reason I'm continuously posting is to salvage my reputation which Nathan and the other staff seem dead set on destroying! The reality of this gym chain is: it's a minuscule facility with a dearth of equipment which you have to wait to use. If you're looking to actually make gains and actually lift, then this is not the gym for you! THIS property is full of misandrist snowflakes who are secretly, or not so secretly, abilist and are waiting to be offended. That's the objective truth.Sidenote: there's no such thing as hate speech in America, also I don't use inappropriate language and never have.
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April 2023 by ThizzleMeTimbrs
Went in a few months ago, should've wrote a review then, the woman working guest services/signing up folks was beyond helpful and knowledgeable! I wish I remember her name but she was great and worth writing a review!
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March 2023 by Addison Concierge Services, LLC
Staff is great, friendly, and knowledgeable. Facility is clean. Other members are really nice and generally keep to themselves. Great little spot in Scottsdale to workout truly any time! Vanessa and Dom, the Managers, are 10/10. Chris the trainer really knows what he's doing. Thank you guys for creating a great gym and atmosphere!
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March 2023 by Marcus I
They don’t let you cancel auto-renew of your membership one week before expiration. If you forget to call back and cancel, they charge you for another year. What a joke, be careful signing up with these guys
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February 2023 by Russ Scaffede
My first visit was outstanding. I’m a little older than usual. Chris the grainier was very professional and addressed my specific needs. Equipment is extremely well maintained and clean.I highly recommend this facility and Chris the trainer to anyone looking for a workout location.
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February 2023 by Karen Randles
I love the size of my new gym. It's not intimidating. I been some gyms that are over welmingly to large for my comfort.And not to mention the private restroom ♥️Now I can get my work out on and not have to be embarrassed my body not there yet ☺️ for some
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January 2023 by Sarah J.
I have had a great experience at this gym. It isn't packed constantly with people and I don't have to wait for machines, which is a big reason I like it so much. It's hard to find a gym like this in Scottsdale. Chris is an incredible trainer and his enthusiasm for what he does is contagious. He takes the time and effort to make sure the people he's training get what they need from their workouts with him. His positive and motivational accountability is the biggest reason I've stayed at this gym for so long! This gym is clean and has all the equipment I need for my workouts.
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January 2023 by Jeff L.
Horrible gym, horrible experience, horrible attendees, horrible management, horrible employees, horrible equipment... I could go on but I'll stop there with the review of it bring a horrible location!
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December 2022 by Sierra Sternfeld
Anytime Fitness Scottsdale rocks! The gym is small, but mighty. Immediately you are greeted by friendly faces. I had a nice month of strength training, gained some muscle, tips and new gym friends. My new gym friends/staff had overheard some of Jeff’s unsettling comments/questions made towards me. (Jeff’s review is below). Team, thank you for noticing this behavior was not okay in person and on camera, asking for details, having my back, taking action and making me feel safer without Jeff around. Hope Jeff will have more respect for people in the future.Bottom line is this a professional, friendly, sanitary, “feel good gym”.
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December 2022 by Andrew Begay
If there was a way to give no stars that would be the rating. I signed a 1 year contract to slowly find out that they have been collecting on a month to month basis since that contract expired. They should have a way to see when people aren't coming into the gym to use such equipment and cancel their membership or reach out to such person to see if they want to continue with their services, especially when having to cough up $40+/month. Then when I go in to "officially" cancel my membership the guy at the counter tells me that there is no way to get a refund but he will "waive" the 30 day notice fee for cancellation of the contract when after the 1 year it voids into a month to month payment. I'm not trying to get the full refund for when I haven't been in the gym but just this past months amount. If a manager or someone higher up see's this, please reach out. Paying such a high price for such a small gym should have some sort of benefits to its customers. Wouldn't have such issues at Esporta or EOS, because they take care of their people. Got a free month after explaining to the intake person at EOS fitness after explaining what I had to go through today.
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November 2022 by Shawn Sidwell
Gym was “ok”. No barbell bench press. However, I cancelled my membership and they continued to charge me $140 after cancelling. I am still being charged over 45 days later cancellation was confirmed. Do not connect to your bank account whatever you do. Do not recommend
