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May 2023 by K Schultz
This location is hit and miss whether you can even use the ATMS. Today tried to make a deposit at this location and all their ATMs were off like they didn't have any power. Oh and they will charge you fees for the privilege of having an account with them
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November 2022 by Jan J.
I have written 1 star reviews in more than one place about this credit union. I would give a -20 if i could. This CU has awful, terrible, horrible F**K**G service. the service from reps is rude, and incompetent, and half the time one can not understand what these J**K*SS*S are saying. they speak so fast and slur their words so badly. MORE than once I have had to SCREAM at the incompetent idiots to get a manager. and I am not YET deaf, either.Do I get one, NO!!!. but on occasion someone SUPPOSEDLY up in the higher levels contacts me, leaves a message that says "I am available to you any time you wish to call." GUESS WHAT??? I it is a LIE. I call and no one answers. And when I go to pay off a credit card, I get "we cant do this right now, try again later" about 1/3 of the time!I have been a member of this lousy credit union for much longer than I care to think about. but I'm getting out. But there is NO such thing as speed. By the time my pensions transfer, it will be Mar or April before I am OUT of of this cesspool CU.ANd I am not the only member who feels this way. there is a rather high amount of 1 star ratings. Dont join. You wont get anything but bad service.
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November 2022 by Jessica C.
It's a bank. I'm sure we all have our preferences. I've been a member of a sister branch since about 2003 and I love my tiny credit union. However, recently I decided to join Arizona Financial for a few perks that are still unavailable at my previous spot. Particularly, Zelle. Anyhow, the staff has always been friendly as I've used the branch due to limited branches of my actual bank for years.Upon signing up online, I had a few issues and went directly into the branch for assistance. I then received a call back 2 days later from the online folks. I was able to inform them the branch helped me directly. I'm unsure if this information is still current but a few years ago I was researching big oil and looking for a bank that keeps out of bug oil. Much to my surprise Arizona Financial and my credit union were listed as being the only banks who didn't have their hands covered in oil (so to speak) for me, that was a massive factor in continuing and preferring these banks compared to others. As I said, I'm not sure if this still holds true but it did noy yoo long ago and for me, that is still a huge part of my decision. So, if you're like me and such things are important take a look and see if its still true because there aren't many if any banks in this state who don't participate in those sorts of things.
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November 2022 by Parker Levine
I’ve seen both financial highs and lows. At the highs AZFCU has treated me with with a warm experience every time, at the lows I was treated with dignity and respect despite my fiscal issues. Lizz M thank you so much for your help today!! I’ll be a member for the long haul.
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September 2022 by Angel Montemayor
I was attempted to be serviced by a Jennifer who was not only rude but confrontational and she should be fired! My mother has been at this branch for over 20 years and the customer service here was horrendous. Thanks to liz maglio who was very nice it was not for her I would have called corporate to get this poor excuse for an employee removed from working with anyone else. If you are looking for a credit union do not come here . Run. Or if you do go to another location. Hopefully corporate sees this and reprimands this employee. I'm sure this is not the only complaint against this person.
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June 2022 by Keith Murray
Loving AZ Fed so far!! Minimal fees and amazing service, not to mention super friendly folks!!!
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March 2022 by Ava Marie
Horrible place and they are racist. Who calls police on someone and racially profiles.
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November 2021 by Angelina Olivas
They have lovely associates! I was frustrated with my gym membership and I was on a phone call with Pat she helped me straighten everything out and in the most calm and genuine way! Thank you so much Pat you’re so awesome!
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November 2021 by Larisa Quijano
We have had fast efficient service for over 30 years. Could not ask for a better banking experience.
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November 2021 by Callister
Lizz Maglio was so kind and the most amazing help ever helped me witha bunch of little issues that i was too lazy to fix myself
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September 2021 by Mac Turberville
I have been a member for 7 years and this is an excellent credit union with all the website and app capabilities of a large bank, and all the member services, great interest rates, and customer care of a credit union.At this branch the staff have always been capable and helpful. No long lines. Clean and comfortable.As for the institution overall, I won't go into the basics of banks vs credit unions, other than to say that the only advantage people can ever come up with for banks is all the services and "bells and whistles" they offer. However, AFCU has an excellent website & app with all the tools you could want. I'm instantly and unobtrusively alerted on my app of all "card swipe" purchases. I have text notifications of large withdrawals, I can take pictures of checks to deposit them, etc. The card power app lets me turn my cards on and off instantly. I keep my credit card locked unless I'm about to buy something. I generally keep my debit card unlocked, but for example if I cannot find my wallet I just lock that too and don't have to worry. It's quick and easy to get help by calling, I have never experienced more than 2 or 3 minutes hold time and honestly, even though it sounds weird, I like the upbeat fast-paced hold music anyway lol. In a tight spot and need to skip a credit card payment? AFCU has your back.Credit unions are great, they are on your side, and unless you have 100k plus in savings so that a bank will actively court you with personalized interest rates, or you need to have an ATM within 5 miles of you at all times, there's really no reason to use a bank. Having been a member of a few CU's over the years, I can assure you AFCU is the best one I have ever been a member of.
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May 2021 by Chuck Rogers
I first went there because it was a shared credit union and it was closer to my home but I had such a good experience on several occasions that I actually opened an account I was happy that I could actually go inside and everyone I've dealt with from new accounts to tellers have been great let's not forget the Greeter's at the door...they are always very friendlyChuck Rogers
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March 2021 by Denise H.
I went into Arizona Federal today to pay off my Account. The young lady helping me seemed very nice until I asked to withdraw cash. The young lady then said to me..."go put this cash under your bed". This employee didn't know me at all...?!! Such a disrespectful comment from an employee...very unprofessional!!! There's an older lady there with short brown hair that's sometimes very rude as well. I will NOT be going back to this location.
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January 2021 by Dakoda Devereaux
I have had Arizona Federal credit Union for sometime now never had a problem just move to Scottsdale went into the bank to open an additional account and I have never had somebody be so rude to me in my life she absolutely refused to open an additional account Told me that you can only have one account so I called customer service they told me of course I can have more than one account I am currently switching my bank from Arizona Federal credit Union thanks to this woman’s rude behavior
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January 2021 by Andrew W.
If i could write a review and leave a mark lower than 1 star I would. The auto loan department here is incompetent. They came up with some scam with a group called Allied Solutions to add extra insurance to your loan. They pretend like they can not verify your insurance and make it as hard as possible to provide proof of coverage. The auto department is a waste of time. I would recommend anyone with an auto loan with this group to run away as fast as possible. AWFUL, AWFUL, AWFUL!
