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February 2024 by Sarah Schmidt
We ordered a sectional with chaise and ottoman. We love the sofa, love the color, and they delivered as promised. First, stitching started coming loose from the cushions. They did come out and fix that. Then on that same portion of a cushion, the leather started having issues with discoloring and pitting. Arizona leather did not stand behind their product, saying that it must be an issue with our skin oils and refused to do anything about it. This doesn’t make sense if it’s just one small portion of the entire sofa that has this issue. We have no children and the couch has very gentle use. I kept it clean with water & a microfiber cloth as I was instructed to do with a much more expensive Bernhardt leather sofa I had previously. But they’ll tell you that you must not have kept it clean using THEIR product . And they’ll make you pay for the inspection on top of it all! Very disappointed with their customer service, and will never purchase from them again.
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February 2024 by Dino O.
Very happy with my Natuzzi leather sectional sofa. Arrived 1 month earlier than originally estimated, so that was nice, too. Lynn Florio has experience and knowledge that imparts confidence to her customers. She made sure my selections (leather, finish, and configuration) were properly documented and communicated to the factory, so no errors upon arrival. And, she followed through on communicating with me in the days leading up to the delivery to my home. Overall, a very good experience.
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February 2024 by MARY W.
After our recent home purchase we had a very special vision for our family room seating. Lynn helped us with size, design, color and leather choices and we couldn't be happier with the final product. Our couch arrived within the estimated window and delivery was perfect with a great responsive crew. Since our purchase Arizona Leather has continued to provide great service and wonderful leather cleaning and conditioning products. Our couch is beautiful, just what we were hoping for and was a great value that should last for many years.
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February 2024 by K M.
We bought a beautiful sofa & recliner back in 2022 from the Irvine location. Both were very firm (probably overstuffed). The ones we sat in at the store were very comfortable. My husband talked to an employee a week later...he said wait about 6 months for the firmness to soften. It's been 2 years, & both pieces are STIFF, plus, very slippery when you sit down. VERY disappointed, especially after spending thousands of dollars. We also had to wait several weeks longer for delivery due to a "foam fire" at the Texas factory. The employees at the Irvine location were UNhelpful, unprofessional & basically said "sorry, no refunds". My husband had gone in twice to complain. TERRIBLE CUSTOMER SERVICE. DO NOT BUY FROM A.L. Go to Jerome's. Better customer service
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January 2024 by V A.
On July 26 2020 we purchased a NATUZZI Editions Leather 3 seater powered sectional recliner from ARIZONA LEATHER Scottsdale AZ. that included 5yr gold warranty. Delivered Aug 7, 2020 prior to our move in. Arizona Leather would not delay delivery insisted they would send someone out. We had to fly from Seattle to open our house for delivery land fly back immediately. Regret not spending time to inspect otherwise I would not accept delivery. We could easily see that the sectional was not correct appeared the sections did not match. See photos. Later found that the center section had missing ID # tags BUT tags were attached to end sections . I feel the center section was added from general inventory. We called Arizona Leather to report the issue along with photos but they insisted NO returns BUT they would send a service guy out to evaluate. Very RUDE. This guy brought a hairdryer and hammer. pounded, beat the leather, forced alignment, heated with hairdryer smashed the foam filling. He said all we need was to apply leather conditioner every month. Still Did not look like the floor model or file photos. Photo of sectional used only by 2 adults in house, not heavy people, sit on sectional 4 hours in evening to watch movies. Aguardsma Technician's Report: Upon visit found sofa has collapsing seat cores and backrest cores. The sofa is structural sound and wood/straps are intact and tight. Customer would need to order from the Furniture StoreManufacture a New Seat Cores and Back Rest Cores, once customer has all Cores onsite I can return and do the installation. Labor $815.00
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December 2023 by Jane E.
The minute I walked into Arizona leather I was greeted by Lynn who is very knowledgeable about the furniture that she sells. I have ordered and received 2 recliners, 4 swivel barrel chairs and one sofa sleeper. All great quality and made in the USA which is a criteria for me. Lynn always followed up and kept me informed on when my furniture would be delivered. When the trim on the barrel chairs was incorrect, they redid them. Great service and great quality furniture. I think the price is reasonable for the quality of furniture. I highly recommend Lynn at Arizona Leather
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November 2023 by Kim Morton
Caryle helped me design my couch from shape to size to leather color and design. She's an amazing person and very knowledgeable. Great service and quality!
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November 2023 by KJ S.
We are so pleased we bought our new sofa from AZ Leather. Lynn Florio at the Scottsdale Road location was extremely personable, knowledgeable, and professional, making ours a positive experience. We can't say enough about how she treated us, respected our choice (to go with fabric over leather), and gave us the space to arrive at a decision on our time frame. AZ Leather has a large selection of high quality furniture. They gave us a quick turnaround on our customized sofa including white glove delivery at our convenience. We highly recommend this store, the furniture and Lynn Florio.
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November 2023 by Mark Mastalir
Caryle (pronounced Carol) listened to our needs, including the style of our house, the usage requirements (4 kids), and what type of leather we liked (buttery yet durable). She offered a couple of great options, and we ultimately settled on one she already knew we would love.She and her colleagues kept us informed as to the delivery dates, and we got the couch delivered in a bit more than 2 months. Their delivery driver, Rafael, was nice, efficient, and professional in his service.Definitely recommend!
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November 2023 by Renee Armijo
Great addition to our kitchen where our family gathers! Thank you Arizona Leather love them! Caryle thank for your help in the process.
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November 2023 by Eden W.
After 12 years of good use, we decided to retire our old leather sofas. A little research led us to Arizona Leather where shopping for quality (made in USA) leather furniture couldn't have been easier. In the process we met Caryle, who listened to what we were looking for and suggested options that worked for us. We ordered and received 2 beautiful sofas timely, as promised. The sofas are beautiful and very comfortable. The color is exactly what we wanted. Unlike the former which were manually operated, the new ones are motorized so are a pleasure to sit, adjust, and chillax. We hope to enjoy their beauty and functionality for a good long time!
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October 2023 by Kristin C.
We recently bought a couch with 2 ottoman and not only are the products beautiful and exceptionally comfortable, the process of choosing the pieces was a fantastic experience. Lynn helped us to pick the right sofa for our space. This was quite a process with multiple trips to the showroom and phone calls with Lynn. She was amazingly helpful, professional, and patient. I would highly recommend!
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October 2023 by Gretchen B.
I purchased 2 couches and 2 chairs from Arizona Leather. Lynn, our sales associate was very knowledgeable about the various grades available and even came to my home to ensure the items I picked would fit in my space. While waiting for my custom pieces, Lynn kept me informed regularly about expected delivery dates which was a comfort knowing that she cared about me and my purchase from start to finish. I highly recommend Arizona Leather and Lynn if you are in the market for high end furniture.
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September 2023 by Athene Z.
If you're looking for something different and comfortable and positively stunning, this is the place for you! I worked with a gal named Lynn Fiori and she is a gem. She was not pushy and totally listened to all my wants and needs and was so on point with all her suggestions and direction! She even came to my home to make sure everything would work and it is perfect! I couldn't be happier and Lynn was an absolute blessing!
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September 2023 by Linda Smith
We worked with Lynn Florio to replace a coach and two chairs in our home. Lynn came to our home and provided personalized decorating advice. She was extremely professional and helpful. I had worked with an interior designer in California and found Lynn to to be equally knowledgeable as my previous designer. She was able to coordinate with our other furnishings and we ended up with a very pleasing design experience. I would highly recommend Arizona Leather and Lynn Florio when you are looking for furniture. I also appreciated the fact that this is an American made furniture designer.
