-
July 2024 by slavetotherich
You can hate all of the phone providers for their lackluster service, but in this particular location, both the manager and the person who assisted me showed what exceptional customer service was all about. I could not be happier with this visit and I would absolutely recommend that if you were in Scottsdale and you need a cell phone that this location is the best option.
-
July 2024 by Dan Johnson
This IS NOT a corporate store it is an authorized retailer even though there is no mention of this anywhere on the building. Had a terrible experience there on 7/3/2024. Called to see if they had a ATT screen saver in stock. Was put on a brief hold and was told they did not but if I came into the store, they would order one. Did not understand why I needed to come in, but stopped by an hour or so later and there was sign on the door that said they were at lunch and would be back in 30 minutes. It did not say when they left or when they would be back? :) Came back a few hours later and was told that I would have to order a screen saver on line? I told the young woman what I was told on the phone earlier and she said that I was given bad information. I asked to speak to her manager and she refused. She refused to give me her name or her manager's name and when I left she told me to never come back. Picture is of her when I was leaving
I went to another store nearby which had one in stock. The Manager there told me that this store was a not a corporate store. Why doesn't ATT require signage disclosing this? In old Goggle images, it does say authorized retailer.
-
May 2024 by Melissa Getzel
great went with mom to get her a new phone
-
May 2024 by Next Level Intactivism
Briget and Jacob were awesome and got everything fixed. Thanks for ur above and beyond
-
March 2024 by Pa Bro
Had ATT back before they sold my service to Cingular (ugh) and they were great, so glad they're running the show again. Our service was provided by Brigitte and she was stellar. She was able to guide us on the pros and cons for differing hardware and services for our family and we were extremely satisfied with her service. A well earned 5 stars.
-
March 2024 by terry leon
I 100% would recommend this store to anyone. Mattie and Bridgette went above and beyond for me and my husband. Mattie made us want to stay with AT&T and I couldn’t be happier with the amazing customer service he has shown us. He took care of issues we were having for 6+ months and was dedicated to fixing our issues with our phone service. We need more people like Mattie and Bridgette in the stores. Thank you so much for all you’ve done. We will be back to upgrade our services soon! ?
-
March 2024 by Lisa Vanegas
I stopped in get help with my account and purchase a new tablet. As soon as I walked in the door Bridgette was so welcoming. Bridgette helped me with my questions on my account. Then she went over the Samsung tablets with me. I explained to her exactly what I needed it for and she recommended the one she would get. She was exactly right on the tablet. She even set it up for me. Bridgette is a great asset to your location and AT&T. I will definitely be back to this location.
-
February 2024 by J MARIE CAMPBELL
I recently had the privilege of being assisted by Bridgette at the AT&T store. And I must say, she was a game-changer! With her exceptional skills and knowledge, she helped me create the perfect family plan that fits my preteen daughter and my needs. Bridgitte was not only patient but also went above and beyond to make sure that I stick to my monthly budget. Thanks to her outstanding customer service, my experience at AT&T was nothing short of amazing. I highly recommend this store and urge you to request Bridgitte’s assistance. Trust me, you won't be disappointed! So, a big shoutout to Bridgitte for making my day and for being an excellent manager.
-
February 2024 by Ash Marii
I can’t express Enough Gratitude to Bridgitte and Her team here!! I’ve had Verizon for yeaaaars and after they decided to start charging $268 for ONE LINE and my watch!! I decided to switch to AT&T! (BEST DECISION I MADE!) not only did Bridgitte and her team make this switch super easy but they’re super welcoming and educated me on tons of promos/products! Safe to say I won’t be going to any other provider or location! Thank y’all again!
-
February 2024 by Chris Franciscus
Bridgitte was great to work with.
-
November 2023 by madiha ali
To switch from another server, we headed to the store. Zack worked tirelessly to assist us over the lengthy process of switching three phones while maintaining our phone numbers. Being well-informed, he made every effort to ensure a seamless process. This is the best level of service I have ever had from a phone company. We are happy clients.
-
October 2023 by Harry Callahan
Today was an excellent day. We met Zack at the AT&T store and he was our representative. Zack is an exemplary employee showing courteous, professionalism knowledge and outstanding customer service people like Zack make me want to do business with AT&T. I highly recommend this outlet and Zach representative.
-
October 2023 by Ryan Zimmerman
Zach is a gem and helped me walk through an upgrade and went over every itemization line by line. He even mentioned how I was getting double billed for insurance. Extremely transparent and has the customer's best interest in mind. Highly recommend.
-
September 2023 by Mike Stohler
I came in to upgrade my flip 3. The rep said he could see the crease on my flip screen and said att would not allow me to trade it in due to the crease. I went to the Samsung rep at Best Buy, and he called the rep an idiot. The crease is normal for the flip phone. No warranty needed. No upgrade for me. Maybe Verizon will take my normal flip in for a trade.
-
July 2023 by Dinesh Ramdhayan
10/10, Jacob hooked it up
