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March 2024 by Jake S
I chose this location for visiting family rather than dealing with the rental chaos at Sky Harbor. It's close to Scottsdale Airport, too. I reserved the manager's special, which can be a crapshoot, but got a nice Dodge Challenger. The staff were very nice and prompt. I was in and out within a few minutes for pick up and drop off. Stress free car rental, the way it should be.
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February 2024 by Peter W.
Avis/budget Scottsdale locationUnethical business practices!DON’T sign any paperwork till you see the car you reservedDON’T sign any paperwork till you inspect the carDON’T sign any paperwork till you verify the vehicle is what you have reservedArrived at Avis/Budget location Rachael asked me for my ID credit card insurance, i sign all paperwork and she walk me back door, here is your car, all the way on back parking but it was not FULL size, that what we got left she said...bye, door slammed, car was all the way back big lot (I’m handicap officially by AZ MVD ) the car was compact suv dirty looked like just came back from off road adventure. So I pulled up front door and told Rachael the car is too small for my teenage boys who are as tall as me they don’t fit in the small back seat “ that what we got left” she said.. but I reserved full size I will try I told her. After arriving home no way the boys will fit normally so I called and was told to bring the car back so I did and asked her to wait I’m on the way “ ok no worries she said just park the car on back and drop key fob in box by door if I’m not there on my way I asked if she can wait few minutes after closing….Nobody was waiting 6 minutes after closingNobody call me next day.And I got charged 71$ for car I couldn’t use and have for 45 minutes . So much for California family vacation!!!We ended taking my wife’s car instead, talking about stress and misinformation!!!This businesses need some annual training how to deal with customers and be ethical, after I did all paperwork was faced with this is what we got left not what you reserve…. ( No sorry nor nothing ). Car should be up front clean and ready ,so I don’t have to ask for windex to clean windows… for how much we pay these days.Thanks to Costco Travel for looking in this at with Avis, see what happens with my refundThanks Costco… not so much Avis ….
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January 2024 by Sandor Orsolya
We popped in because we had a problem with the car we received at LAX. The staff was super friendly and we left with a upgraded car. Itwas our Xmas present from them for compensating us.
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December 2023 by Krisztina Kreidl
Rented a car on Dec 1st 2023.Reservation 374516424.45 minutes into the rental the Chevy broke down and wouldn't move. I called Avis for a tow and from that point it took 4 hours of hassle to get a replacement vehicle at the airport branch( being that this branch closes so early ) Did I get any discount or apology? No! They had the nerve to charge a One way FeeAfter waiting around 2 hours in the airport garage I finally got a replacement. I called customer service and they tell me it doesn't matter the replacement came from the airport they should have told me to return it to the hotel location..but they'd didn't and it doesn't say that on the papers. They cared less about missing an entire day of travel and their disorganization at the airport causing me to wait for a car that wasn't actually there. Big hassle. I evwn returned the car full of gas too and took a ? but they still charged me for fuel. Worst customer service and I asked for a supervisor and apparently none exist
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December 2023 by Brianna Uzdanovich
I had to fly out to AZ for a family emergency and needed to rent a vehicle. I contacted Avis and they were so polite and prompt. They had the vehicle ready upon my arrival and were so friendly! Even when I had to unexpectedly extend my stay, Rachael and her staff were so accommodating and did not hesitate to help when I was in need. They even gave me a few great recommendations as I was not from the area! If I could give them 100 stars I would! I will certainly be contacting them again when I fly out in the future.
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December 2023 by Lewis Flores
I can’t thank Jon and Rachel for helping me out with a rental when I needed it most. I was unable to find a flight to get me home in time to see a family off at a hospice care facility.After an exhaustive search for options I decided to go to Enterprise and just rent a car because I was once employed by them and I have full confidence in their process. No such luck!! They were sold out through the entire city and not willing to even look for options.The heavens opened up and I found John and Rachel at Avis Pima Crossing and explained the situation. Rachel was able to not only locate a vehicle but was kind enough to clean the car herself due to the time critical request nature of my situation and get me on the road.The care and consideration of my needs and her resourcefulness remain unmatched. I made it see my brother off and drove home sad but in good hands. The car was beautiful, comfortable and reliable for the long road with no issues to recount.I would absolutely go out of my way to rent a vehicle from AVIS at Pima Crossing and would encourage anyone who appreciates top notch rental options with a family oriented approach to customer satisfaction to visit Rachel!!Thanks Rachel!! You have earned a customer and a friend for life!!
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December 2023 by Daniel Martinez
Had a great experience renting a car here. Rachael and her team were very helpful. The car was clean and I had no issues.
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December 2023 by Domingo
I’ve been renting from this location for multiple years and my overall experiences have been great! Rachael and the rest of the staff have worked with me through numerous issues! Their response/solution has typically been prompt anytime I have reached out to them.
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December 2023 by michael figueroa
I rented through this office for over 2 years..... Not only was every experience with them pleasurable Rachel and Jim always went out of their way to make sure that I was always happy...... If I could give them 10 Stars I would....❤️❤️
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December 2023 by Danny Torrez
l have rented cars from this location for over a year , every car l rented was well maintained , if l did have any issues l just text or call Rachael she always a pleasure to deal with and always solves whatever issues l have.
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August 2023 by Dan Welch
Worst place to rent a car, Racheal the “owners wife” apparently doesn’t care about anyone and refuses to lift a finger to assist anyone.When asking for help she just came back with, no this isn’t going to work! She’s rude and should be fired!!Yes even if you’re the owner you learn customers service, these people do not know this!!WARNING DO NOT RENT FROM HERE.
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July 2023 by Sian Williams
Rented a car here for the second time this year and had the pleasure of being assisted by Rachel once again. She is always so upbeat and provides great service from start to finish, making sure you’re taken care of.Rates are much better than any of the airport locations and they’ll get you in and out efficiently. My go to whenever I’m in Scottsdale. Thanks, Rachel!
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July 2023 by Jacqueline McSwain
Rachel was amazing! So kind and super helpful!!! And Mike was just as kind. Definitely will return to these people!
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April 2023 by Gail Vagts
Not customer service friendly.Unable to help us with rental that had safety issues due to cars already reserved, however could have been nicer.
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November 2022 by Ronnie Hook
This was without a shadow of a doubt the most amazing car rental experience I’ve ever had. I was in and out quick, they had all the paperwork ready for me when I walked in, and the car was amazing. For sure the only company I’m renting from for now on.
