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January 2024 by Jane Marks
I have nothing but praise for the personnel working here. I was looked after so well by Keller. I walked in and said I need help and the rest was a hefty bill!!!! I literally told him what I wanted and he took care of finding the sizes, understanding my likes and dislikes etc. Great customer service.I tried to open an account as BR have switched banks only to be denied! I already had an account t previously. The financial department deserve a 1 for terrible customer service. It is damaging to BR. If I hadn't received such wonderful service I would have put the whole order back. The shop did not deserve ttgat to happen.. Shame as I would have bought a lot more!
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December 2023 by Courtney
I was in the store last night and had an amazing experience. I was dressed casually, without hair or makeup done, and was treated rudely in other Kierland shops. However, from the moment I walked in, all team members at BR were warm and helpful.
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December 2023 by C.E. Kovach
I was in the store last night and had an amazing experience. I was dressed casually, without hair or makeup done, and was treated rudely in other Kierland shops. However, from the moment I walked in, all team members at BR were warm and helpful.
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October 2023 by SK
Fashionable clothes, way overpriced and quality so low that surprises.
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August 2023 by Connor Eustice
First time shopping at this location. I’m starting a new job and wanted to update my business casual rotation. The store reps were super nice, and incredibly helpful. A very nice touch was asking for your name when you get a changing room. When you’re ready they’ll say “your room is on the left, Connor”. This type of customer service is usually reserved for very upscale places.Banana republic knocked it out of the park. Ended up with a couple chinos and short sleeve collared shirts, and this will not be my last time shopping here. Thank you!
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May 2023 by kimberlee cooper
Love the clothing, but overpriced.
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March 2023 by Janice C.
Really beautiful clothing. A little pricey. But wanted to leave a positive review of the service due to previous ones. Staff were very attentive and kind. The store was in tip top shape. Wish I could afford more of it!
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March 2023 by Suzie Greer
We stopped in BR (Kierland Mall-Scottsdale) while on vacation.I finally talked my husband into letting me buy him some decent clothes (after his jeans split while in Arizona). Marla went above and beyond to help us and made us very happy! Thank you Marla!!! From Edward and Denise “Suzie” Greer
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September 2022 by Dr. PM
Barbara provides exceptional customer service and is very honest. I leave BR feeling great about my purchase every time. Please acknowledge Barbara for her continuous outstanding performance.
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April 2022 by Kristi B.
Agree with many others...Zero stars...Can't blame Covid for Rude Snobby Lazy staff...Or maybe that's all they can get? I like BR clothes but won't go back!
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March 2022 by A. Moore
Staff was very helpful and friendly! I needed to have removed the security sensor that came on an item on my online purchase.My only complain would be with BR's shipping department, should double check to remove the security tags, made me waste time!, since prior to this store I tried two other BR stores and they didn't have the machine to remove that type of safety tag, they said only in this store could be done, which I don't understand why, does each BR store has different safety tags?Anyhow also defeated the point of buying online and have items shipped. This is second time it happened from this "family brand" , 1st time was in a Gap online order.
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December 2021 by PJ N.
I bought some great pieces recently at the Kierland Commons location and let me say that my treatment by Barbara and Zaileigh was phenomenal. Best. Service. Ever. And wonderful people to boot. Feel like they are old friends. They walked me through different purchases and gave me honest feedback on all the clothes I tried on. They are a great team and I definitely will be coming back to shop there - without question! Well done guys!
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November 2021 by Patrick O
I bought some great pieces recently at the Kierland Commons location and let me say that my treatment by Barbara and Zaileigh was phenomenal. Best. Service. Ever. And wonderful people to boot. Feel like they are old friends. They walked me through different purchases and gave me honest feedback on all the clothes I tried on. They are a great team and I definitely will be coming back to shop there - without question! Well done guys!
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June 2021 by Az F.
I purchased 2 shirts online and had to return them because the quality was not good. I just received my refund back to my credit card today. After calling the company to follow-up on my refund, it took 57 days to receive it. Every time I called the customer service person would tell me it could take 45 days for a refund. I purchase a lot products online and I have NEVER seen a refund take so long! I would never purchase from this company again!
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June 2021 by Wonder Wendy
Great personal service.
