-
December 2023 by Google user
Contactless atm feature does not work at this atm.
-
June 2022 by Melissa D.
Just close your doors . Your service sucks. No one helps 3 of us walked out waiting so long. Just close. They all look at you like not my job to help you
-
January 2022 by Chris H.
If you are wanting to open a new account. I highly requesting an appointment with Lina Habbaba! She is absolutely amazing and goes above and beyond for her clients.
-
November 2021 by Jim K.
This location is absolutely the worst. Employees are awful probably the influence of a terrible manager. I try to avoid this location but today it couldn't be helped. There were 3 people in the bank including myself and all of is were furious. They have the attitude that customers are the problem. Avoid this location
-
October 2021 by Scott F.
Thank you bofa the worst bank ever for making the decision easy to leave you. The woman scrolling through her email watching the 22 of us in line was the last straw. F your bank!
-
September 2021 by Genie M.
The branch located @ 8750 E. Raintree Drive, Scottsdale, AZ 85260 has consistently been a negative experience for any banking needs over the past 6 years. Whoever is in charge of hiring at this location has failed miserably at selecting employees focused on customer service without an attitude. This Scottsdale location continues to be the only Bank of America that has been a disappointment across the board. Being told to wait in the lobby area for extended periods of time (20+minutes) while bankers engage in lengthy personal calls on their mobile phones or allow other drop in customers without appointments to be seen on the spot is unreasonable. Most times, there are 4-5 bankers in their rooms not working directly with a customer and I am told that they cannot help me with my under 10 minute direct assistance needs because they have a customer who never arrives. I write this review in hopes that this location's hiring manager is able to pay closer attention and make the needed changes to purge the several many rude employees currently employed at this branch. I am not surprised at the other negative reviews because they are all similar to mine or worse.
-
July 2021 by Adam G.
This location SUCKS! Only 1 teller EVERY TIME, long lines, I consider any staff. Avoid at all costs
-
May 2021 by Vince P.
I waited 10 minutes for a banker so I can request a new debit card to be mailed in and a temporary card to wait in the meantime only to be told they're booked for appointments for today when they were empty in there. I decided to go to another bank nearby and I was lied to and told that the next nearest one is Tatum and Bell. Don't even bother coming to this place. They'll just tell you to "F off"
-
April 2021 by Ronaldo R.
Very bad service in all the locations of Bank of America. Wasting time with all Bank of America locations. Not recommended at all
-
April 2020 by Cal T.
I would post a lower rating if it was possible. This is a terrible branch. Multiple people who work here are unusually rude and uncooperative. I have an account with B of A and they never treat me like a customer. They treat me like a suspect and question or refuse every service I request . I've come to the conclusion that this is based on my appearance. I'm a contractor and often times my clothes are dirty. It seems like the people here question someone with my appearance doing business for large amounts. Often times I've had to leave and go to other branches to complete my transactions because the employees here were so uncooperative. I would love to stop going here all together but it's right next to the building supplies where I purchase materials and sometimes I have no choice but to go here.
-
November 2019 by Aaron R.
This location is absolutely horrible, not only is there always a line but the way they try to speed up the line is absolutely nuts. I was waiting in the long line to deposit a check with a teller at the branch (purposefully so the funds would be available immediately) I was the next up when one of the employees ushered me out of the line and told me he could deposit it, little did I know he simply made a mobile deposit on my behalf which means no funds until the next business day which was days away. Completely derailed my weekend because some bearded hipster chose me in line. Unreal. I've seen them escort old ladies out to the atm in AZ summer heat to make deposits. To BofA: Keep up the great work team, especially the next financial mogul that destroyed my week! Everyone else: go here if you despise yourself or want to ruin your day just for fun.
-
July 2019 by Frank G.
I can definitely see why this branch has the worst reviews ever. Actually just got off the phone with a Bank of America customer executive who was researching to see why a small business banker from this branch was having internal issues on completing a personal and business credit card application.The small business banker was emailing me back-and-forth for the past three weeks stating that the systems were down and come to found out on the contrary the executive customer service representative stated she had the tools to do the applications anytime, and the systems where not down. Jerked around for a whole month this small business banker should be fired, I expect this type of crap from Wells Fargo not from Bank of America which I've been with since 2007
