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August 2022 by Marjorie D.
This location is ALSO temporarily closed. They keep our money, but don't offer office hours. WTF?
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May 2022 by A J.
So I went there today. Walked in and no one was behind the counter. No person in sight. A women was in a side office talking about her children on a phone call. I could hear a second woman in the back offices behind the counter talking also. I stood there for five minutes. Not one person. Then a guy comes out from behind the offices. Walks out from behind the counter and starts taking to me about my work (I'm in work clothes). Then says she will be right back. I said-no one has talked to me since I came in until you spoke to me. He made some confused halfhearted excuses. He started back behind the counter again to get the woman I could hear talking in the back part. I left and went to the branch on Pima. They know customer service. The entire time I was there I could hear both women talking non stop. Zero customer service. Do not go to this branch. Beyond rude.
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May 2021 by Irina M.
I never have such a bad experience and be treated like this before. i brought to exchange one of $100 bill which I got from ATM drive trough on this location two night ago after 6:00 pm ... it was missing one of the corner I was trying deposit on my other account and ATM did not take it.. So i came to the bank and explain what happened and one of the employees basically told that she don't know where I get that bill... that their ATM not filled up with damage bills.. I told her to check the camera.. and to look at the my account.. she didn't check but she exchanged my bill and repeat again about ATM thing that it's impossible to get such bill from it... basically accusing me as I am making up the story. i felt terrible it should not happened to me.. I call six times to complain about but nobody pick up the phone.. its such a low service and no proper training ..very unprofessional ..and shameful for representing this bank.. i am not surprised now why this location has only two stars on reviews .. it just terrible and not okay on any shape or form..
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March 2020 by Annie K.
Kassandra and Jeanette were super helpful! I got there right as they were opening at 10am. I had a few requests (name change and ordering a replacement debit card) and was out around 10:30am. The place was very quiet. They also have a notary on staff.
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December 2019 by Kelly F.
Cassandra, Jeanette, and Dawnyelle are always super friendly!!
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September 2019 by Brianna J.
No service personnel for almost a year to help on any day... Friday's most frustrating. Corporate should acknowledge this and at least allow one other teller for personal service help. Someone sitting in a glass walled office staring at me asking and approaching to ask questions is not enough to satisfy keeping an account in my neighborhood
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December 2018 by Kate M.
Bank America is horrible. Too big to fail. Phone services sends you all over the place and forces you to listen to garbage ads while telling you "We know your time is valuable". You don't act like it. "We have high call volumes." You don't have enough staff. Terrible BIG BANK. No care for customers and will stick fees in anytime they can.
