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October 2022 by Charles P
What a dump. Lobby closed all pandemic long as far as I’m aware. Wall ATM out-of-order for weeks. And now the drive-thru ATM is busted too. ??♂️
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September 2022 by Bill R.
I had a problem with a recent deposit. Car payment was due, account balance fell to a low amount, and deposit was delayed for some reason. Lowen Jones to the rescue. He was understanding and very knowledgeable,
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August 2022 by Marjorie D.
The fifth or sixth location I have called in Scottsdale, and ALL of them are closed. WTF? How are they still in business?
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June 2021 by Mark H.
Nick was awesome. I believe he's a personal banker . He was helpful and respectful. He will Amazing at anything he decides to do. He represents Bank of America very well.
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May 2021 by Amorette Rinkleib
This location has been closed for several months now due to the pandemic. I received ZERO notice about this, and only found out recently on their website when I tried to make an appointment to access my safe deposit box. In order to access my safe deposit box, I had to submit an appointment REQUEST by email. After sending my appointment request, I received an auto-reply advising it takes 1-3 business days for them to respond. After 1 business day of hearing nothing, I called customer service. They advised that although my request would be escalated, it STILL may take an ADDITIONAL 2-3 business days for someone to reach out to me just to SET UP an appointment. They also advised that it could be days or weeks before the first available appointment because arrangements need to be made for a guard to be on site. It would have been nice for BoA to provide box-holders notice of their intention to "temporarily" close this branch and advise that it could take weeks before getting an appointment to access safe deposit boxes. I'm sure the lack of notice was intentional on their part to avoid customers from emptying out their boxes and cancelling their box rentals.
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May 2021 by Rette R.
This location has been closed for several months now due to the pandemic. I received ZERO notice about this, and only found out recently on their website when I tried to make an appointment to access my safe deposit box. In order to access my safe deposit box, I had to submit an appointment REQUEST by email. After sending my appointment request, I received an auto-reply advising it takes 1-3 business days for them to respond. After 1 business day of hearing nothing, I called customer service. They advised that although my request would be escalated, it STILL may take an ADDITIONAL 2-3 business days for someone to reach out to me just to SET UP an appointment. They also advised that it could be days or weeks before the first available appointment because arrangements need to be made for a guard to be on site. It would have been nice for BoA to provide box-holders notice of their intention to "temporarily" close this branch and advise that it could take weeks before getting an appointment to access safe deposit boxes. I'm sure the lack of notice was intentional on their part to avoid customers from emptying out their boxes and cancelling their box rentals.
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June 2020 by Kevin Coble
This is such a poor branch. The people are nice enough and they just repainted the exterior, but the ATMs rarely work or are inoperable all together.
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May 2020 by Rawa Kasmarogi
Every time I go there there is a huge line only 1 teller it’s so inconvenient for us as costumer to wait that long .. twice I left to go another location to get better service.
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May 2020 by Tariq Aldoukhi
Jeffry the most gentleman in the branch thanks for him..
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February 2020 by Trisha M.
After calling at least 8 BofA and having no one answer their phone I was finally able to get a live person at this location. Randy was very nice and polite even though he was not able to help me just the fact that he was nice was enough.
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September 2019 by Richard Katz
Was seen right away without an appointment to transfer funds internationally. Staff was courteous, efficient and respectful. Process was explained to me along the way. Excellent customer service!
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August 2019 by Gerald Heydt
Terrible service. One person at teller windows. In order to ask a simple question, you need an appointment. One of the worst banks in town.
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July 2019 by Brian H.
Great customer service, it's a slower neighborhood bank so there's rarely any long lines.
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July 2019 by Lynette Townsend
Terrible customer service!
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December 2018 by Christian Everlast
The branch manager is extraordinarily unprofessional. Very tacky and inappropriate that he comes onto my girlfriend every time she enters the bank. Retail banking shouldn't be a pick up joint. Unfortunately, he has made it so uncomfortable for her that she doesn't even walk into the bank. How can BofA not vet their employees more carefully?
