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January 2024 by Elvia Oshea
Had a bad experience with this store. Their prices are very high and the selection is horrible.
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November 2023 by Kristen Zehnder
This is not one of the best locations. This store didn’t have any fall scents when I went (late October) nor did they have the correct sized bags for my hand soap or any ties to close the bag with.
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November 2023 by Cristin B
Love that the store is well organized, clean, and the location is easy to get in and out. Customer service is average, I would get the same experience if they had self checkout.
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September 2023 by It Works Garage Doors LLC
Super friendly staff! They informed us of their ongoing deals which helped us make a better selection. Will be back! Thanks again
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June 2023 by Minda H.
This location has the most friendliest and helpful staff out of any bath and Bodyworks I have been to. When I went in today, the store is packed because they're having their semi annual sale, but it is not stop the sales associates from being extremely helpful and friendly.
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June 2023 by Jonathon Harley
Picking up another 50 pounds worth of candles cause my lady likes the house to smell sweet
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April 2023 by Thierry H.
It is always a shot in the dark whether you get good customer service or not is this shop. Sometimes it's a somewhat pleasant experience, and sometimes it's like today. While checking out, the individual appeared annoyed that I would not provide my phone #. Then she seemed too busy talking to coworkers to even thank me for my purchase. This may be the last time I frequent this business. Actually, I may take my purchase back after I'm done being annoyed. We will see.
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April 2023 by Janis Timko
Staff member was very helpful. Unfortunately, the stores do not carry Wallflower plug-ins in the scent I was hoping to find. Love the Sweet Apple foam hand soap, but wish I could have been able to have that scent in the Wallflower.
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April 2023 by Erin P
I like it. I'm glad the sakes person didn't follow me around at this location and ask me to smell this or that of the new items. Tell me the deals and leave me alone is exactly what she did! And I like that.
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March 2023 by Nicole G.
I absolutely love this Bath and Bodyworks location! Out of all of them I feel most comfortable here. The ladies are my age (not fresh out of college) and I find I have a lot to talk about/have a lot in common with them.The store location itself is quieter than most. I'm just not a huge fan of a super crowded store. Sometimes crowded stores make me anxious and because of the demographic and also the sparse amount of customers, I feel very at ease. I tried to exchange something I had purchased at another store and they were not able to complete the exchange. However, at this particular location they could. I don't know what the difference was.I love these ladies! Whoever the manager is keep up the great hiring and training. Kay was one of the ladies who helped me today. :-)
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March 2023 by Karis L.
Shout out to Jere who did an amazing job and had amazing people skills!!! She was my ONLY reason for buying more than what I actually came for which were candles. She took her time with me in picking out fragrances and holders. This was EXCELLENT customer service!!! There's plenty of parking on site as well as more shopping and eating nearby. I don't really shop here unless I'm in the market for candles and car fragrances so I'm glad that I stopped! She...Jere will be Manager in no time at this rate and should teach others to engage more with customers and not to stand around chatting amongst themselves. It's OK to greet everyone but it's the interaction that was needed amongst several of us customers inside and Jere took that time.
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February 2023 by sarah s.
I buy a lot of candles from Bath and Bodywork's, usually on line but have also shopped other stores in Phoenix. both the Colanade and Christown stores are horrible with customer service. the people at these stores are very unhelpful.I was so glad when I started shopping at Pavillions location. they are wonderful.Everyone in that store is very helpful. But there is a young lady named Hunter that is awesome. She has such great energy. She loves the products and she is so great with all customers. Very knowledgeable about all product. if you live in the greater Phoenix area do yourself a favor and only shop at this location. Ask for Hunter and you can't go wrong!
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January 2023 by Dee One
Bad service if you are a person of color. Nobody talks to you. These people need more training. This is the 2nd time at this store I have been treated like this.
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November 2022 by Angela M.
So, this was my second order for online pickup. The first visit I had no hiccups, except that it took about 10 minutes for them to find my bag because of the number of orders they had been receiving. However, yesterday was not the same experience, and I have to say, I was disappointed. The original order was placed on November 22nd online, and I had planned to pickup on Friday after work. Black Friday or not. So I stopped by and left the store in minutes. The items purchased were a gift, but to my surprise, when I pulled the body sprays out of the bag, one was half empty and opened (they should be closed and not able to push down), and the other had the infamous "TRY ME" sticker on it! Unbelievable!! So then I'm like great. I have to go back in the morning, when I should be watching the Ohio state game! I showed up right at 10am this morning (Saturday) when they opened. Rebecca opened the door and I asked for the manager. She called her and I presented my bag (6 items) that I had purchased on the 22nd. Rebecca came to the front and said, "Ooh my Gosh, let me get new ones for you." The manager said,"well, we were really busy yesterday." Which, I get. However, i didn't order them yesterday but Ok. They made the order right in the end. But I expect different from a company, than getting 2 used bottles that I had ordered 3 days prior.
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November 2022 by April A.
Needed some more hand sanitizers and had time before an event. This location is near my job as well so timing was perfect for me to stop in. The store is festively decorated and has so many wonderful items to choose from, which is always a good thing. The holiday scents are my absolute favorites and I stock up on them as much as I can so I can enjoy them longer. I feel like a VIP each time I go into any Bath & Body Works store because the employees are very helpful, knowledgeable, & friendly. One of the many reasons I am a return customer.
