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June 2023 by Joseph C.
"four weeks ago" this brick and mortar location decided they would no longer offer the core banking service - letting a customer take out their money. "all you need to do" is drive north to another PNC location. I did. THEY keep very little "cash on hand". "all you need to do" is come back on the day that we get the money ["we only can get it once a week"] - NOT a day later, and we'll let you have your money we are holding. i heard when PNC took over the previous bank that they were not service oriented - now I know what that means
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March 2023 by Jaggar Hayes
TERRIBLE SERVICE!!! NEVER STEPPING FOOT INSIDE THIS BUILDING EVER AGAIN. TEAR IT DOWN!
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February 2023 by Gs Gigs
I Love this PNC branch! I have been a personal PNC bank customer since the merger but since the customer service quality of this bank has been spectacular, I decided to open a business account here. I have got to say the process was robust BUT the branch president, Nathan made it quick and pleasant. I am a big proponent of relationships in every part of my life and because of this, I recommend this branch, from the President all the way to the amazing personable tellers like Morgann and the rest of the staff. Thank you all! Here's to an ongoing relationship!
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November 2022 by hkgoalie91
Recently opened an account with PNC after a bad experience with another bank. Staff and manager were all very helpful and friendly, very happy with the experience and the bank overall.
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November 2022 by Suresh Pasupathi
Was given fake note in another Scottsdale branch. Please stay away from this bank or risk yourselves with trouble.
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December 2021 by Diane Graham
Can't call branches to make an appointment. No one answers the phone.
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September 2021 by Poet
Do NOT bank with BBVA/PNC they have the worst fraud protection and their employee are extremely careless and under qualified to handle your money
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September 2021 by Lindsey Higginson
Love this bank and location. The people are welcoming and efficient. I have been a customer for almost 20 years.
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October 2020 by babak behbahani
Simply disgusted by the lack of professionalism by Ryan Lehrman. I have not been told to take my business else where and I will do so . Such substandard client relationship whom lacks basic decency to treat customers with respect and care. What an ignorant person for bbva to have as their employee.
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February 2020 by Rich Harman
Always welcoming and helpful, and has a great little coffee bar. I had to make a decent-sized cash withdrawal and had lost my wallet with my license, ugh! LUPITA was SUPER helpful while still protecting the security on my account by asking me a few security questions to verify I was who I said I was without making me feel like I was on trial. Thank you!!
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July 2019 by Eric Kelly
Everytime I walk in I feel like I'm VIP. The tellers always greet me by my name. Most of the time there aren't any lines and they always have candy. The bank itself is beautiful inside complete with a grand piano. BBVA is by far my favorite bank.
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February 2019 by Phil C.
The absolutely worse experience we have ever had with any company. We opened some accounts there a year ago and they made so many mistakes that left us wondering how they could stay in business. Now we have spent 3 weeks just trying to get access. They get no stars but had to mark 1 to post this. We are pulling our accounts ASAP.
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January 2019 by Bryan Chef
Friendly smiles and pretty quick turnaround service. #bbva #bank
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January 2019 by karen coyle
Sorry, I have not used this location.
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November 2018 by Daniel C.
Do not use this Bank. Worst banking experience ever. This Bank and it's employees will say anything to get you to open an account but then have no idea how their products and services work, or simply don't care. I was very specific about my needs when I opened the account and none of the services I needed turned out to be available when I tried to transact. Their standard response was "you have to return to the branch where you opened the account." Incompetent employees, substandard products and services and big fees aptly describes this Bank. Complete fraud
