-
February 2024 by Shawn S.
The manager is a fantastic lady and works hard to provide great customer service. Employees are all knowledgeable about leather care from calf to ostrich. Great selection, I do wish they had more Ariat.
-
February 2024 by Scottsdale Private Event Venues
I was in the store over 45 minutes trying on boots not one person talked to me until I was putting my shoes back on. I had a stack of clothes to try on but by then was just irritated and checked out with over $900 in boots Old Gringo and Dan Post. Glad they did not ask me at check out was anyone helping you!
-
February 2024 by RC Cristner
Service was wonderful. The ladies working were all extremely helpful and kind. Definitely will be back.
-
February 2024 by Addie T.
Most every time I go there the costumer service is not wonderful. It's starting to get super annoying now when employees don't even smile when they interact with you. Idgaf what's going on in ur personal life. You need to put on a little smile and pretend you are happy to help. I have never in my life had an obviously poor attitude doing something I was paid to do. If you don't like your job go do something else. The selection is good and the decorations are always nice everything's expensive but it's something you prepare for when buying western wear. Yeah basically I just have a problem with the employees
-
February 2024 by Fred Lindner
Are you looking for authentic cowboy boots, or even cowboy hats or a corresponding outfit? They are in good hands here. Plus very friendly and competent advice. There is always a discount for veterans.
-
January 2024 by Patti Disbennet
Friendly, helpful staff all through the store, from the greeting to checkout. Camille was super sweet and helpful with our boot purchase. Great selection!
-
January 2024 by Anita T.
I stopped by the Boot Barn yesterday to exchange a pair of pants, the customer service, friendly employees, and joyful attitude, made me want to come back. I just found this place, and started shopping there in December, very happy with the staff! I will be back to do more of my shopping.
-
January 2024 by Kenneth R.
This was a really sad encounter, and one completely unexpected. I've been online for weeks looking at stingray western boots, and I finally saved up to grab a pair. I went to this location because I figured since boot barn typically gives you the boots that they have on the shelf. I wanted a really good looking pair. I was helped by a young lady who was really really nice, helping me out, answering all my questions. I finally tried the boots on, which were perfect! I took the boot off and before I could even stand up out of the seat, and go to the register to make my purchase, the boots were taken from me from me, by another employee, who then took the boots over to a white customer. I'm not saying she was racist in no way shape or form. It just really had a bad feel to it. I was shocked, and so was the young lady who was helping me. She asked me if I still wanted the boots, but at that moment, I completely lost the desire, and just walked out of the store. I have made all of my western purchases from Boot Barn. After this experience, I won't be returning. Hopefully I can find a pair online? This was a really sad affair.
-
December 2023 by Sharon Petersen
Kira was such a welcome blessing! She helped me with the details that were important to me and was a breath of fresh air!
-
December 2023 by K & T R
Great deals on clothing and boots. Very helpful staff.
-
November 2023 by SUE BOSE
Lovely store and helpful staff!Loved the selection of Boots and Silver Buckles and jewelry.Bought a great Stetson Hat. Made my day!Visited the store a few times in July 2023.
-
November 2023 by Thomas Wolff
Great selection of western wear and good prices , friendly staff.
-
October 2023 by Lee Guy
We love this place! Huge selection of clothing, shoes, and hats. The staff is super friendly and very helpful.
-
October 2023 by Shawn Belver
I was shopping there and four people run out with merchandise and they didn't even call the police
-
October 2023 by Anne M.
I love Boot Barn and pretty much visit one every single time I see a new one when I travel. I have over 100 pairs of cowboy boots. I have shopped at all different types of boot places across the country and in Europe. Not trying to brag, but just letting you know that I'm a pretty good critique of Boot shops. Brought my dad here to buy his first pair of boots. It was my first time being to this location. It wasn't busy. We were there at an off time. No one offered to help but I get it. There weren't many sales people on the floor. I don't even think we were greeted when we walked in Eventually a girl did help me pick out some boot hooks, but only because I asked. She was very pleasant and in her defense, she was helping another customer. I had a lot of fun picking out boots with my dad and he did too. However, the girl working the behind the counter had the personality of a wet rag. Barely cracked a smile, but that was only after us trying to get her to crack a smile. Kind of ruined the fun for us. But that's OK. My dad was still so happy to have his boots. When we left, I asked everyone that I was with "was it just me or was that cashier really rude?" Everybody said "oh my gosh she was so rude and so unfriendly." My kind dad said "maybe she was Just having a bad day." My dad moved out to Scottsdale about six months ago and he did say everybody in Scottsdale is so friendly. He said "This is the first time I have encountered someone unfriendly at their place of work." Other than that, the place was clean, well stocked, but in my opinion, customer service is everything.
