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November 2023 by Jeannine B.
I keep coming back for service from Dina. She is no longer at this location. And now with an appointment walk-ins get in front of me even with a first available appointment! Also the counter guy is rude and condescending!!!!Not coming back.
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November 2023 by Cal Petersen
Awesome service. Manager very nice and very ethical. Thank you.
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November 2023 by Dana M.
Dave Bertone is a pathological lair.......beware ! He's not manager material...... I've managed to shop for three years have a great clientele........ and he seems to think he's better than I am jealousy is the word!!
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October 2023 by Steve
I made an Appt. online and took my vehicle in on Monday for front brake service.The woman working the counter wasn't very friendly and told me she would call and give me an estimate after they checked it out.I got the call from her a little later and she told me it needed new brake rotors because the ones on my vehicle were too thin to be turned. I asked her a few questions about the work, and she seemed to really have a rude attitude. I then told her I needed to think about it. After deciding I didn't want to give my money to someone that can't treat a customer with a little courtesy I went back and told her I want to take my vehicle out of there.After getting my vehicle I took it to the Ford dealer to get an estimate. I told them it needed new front rotors going by what she had told me. Today Tuesday the Dealership called me and said the rotors are Fine and Can be Turned saving me money from buying new rotors. So now I know the woman at Brake Masters lied to me. I will never go back. Sometimes you have to follow your instincts.Had she been a little bit courteous I would have had the work done there and been cheated out of money I didn't have to on parts I didn't need. This was my personal experience, hopefully if you choose them, you fare better. At least the inspection was free.Update: I ended up saving over $300.00 by going to the Ford Dealer!I guess it's wise to always get a second estimate.This is the 15550 N. Hayden Rd Scottsdale Az location.
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October 2023 by Kristen Kaeser
Pretty sure it is David who is at the front that helped me but he was so nice and broke down the things my car needed in a way that was easy for me to understand. I've had a hard time in the past finding a place I can trust will take car of my car but I feel like I finally found it!! Thank you very much to the Brake Masters team!Services: Air conditioning
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October 2023 by Jessica T
Got an oil change with no appointment and they got me in asap. The employees were very knowledgeable and courteous. Will go back.
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October 2023 by eric posner
This particular location provides timely service, honest evaluations, friendly personalities, and reasonable prices. They are my go-to shop.
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September 2023 by Heath White
Excellent experience. Dave was honest and didn’t try to up sell like you typically see. Pricing was fair.
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September 2023 by John Crookham
Great shop! The suspension and brake work was very well done in a timely manner. Manager Dana was a pleasure to deal with and the mechanics did a great job. They have won my business,
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September 2023 by Diana Reed
Dave was wonderful about checking my Honda Pilot to make sure my family was safe on the road ways. This location is friendly, customer service oriented and have highly qualified mechanics. ?
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August 2023 by Bruce Perry
I take multiple family vehicles to break masters for routine service, oil changes, and more. I have always had expectational customer service and great work done to our vehicles.
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July 2023 by Damon Selmon
Literally just went in couldn't even open the door because a guy was wiping it and had me stand there until he was done. Then walk in and tells me even though i got the codes for the issue is gonna be 160 to find out what's wrong.. David or Mike.. crazy because at least Dana used the code reader to check.. don't go unless she's there..
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July 2023 by Marie S.
My experience with this location was poor. I needed them to check my whole vehicle, found we need to return to my original vehicle place to get my warranty on my battery replacement. The worker Mike miscommunicated with his workers, so when we picked up the vehicle they had replaced the battery, wanting to charge us full price when we asked to keep the battery for the next place, and blamed the miscommunication on us. Very disappointing and causing my fiancé to be late to a meeting. Would not recommend.
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July 2023 by Chris Lowry
Thanks fo the free brake inspection. The results were implausible, torque converter in the transmission causes brakes to squeal? but gee thanks for the free inspection. Nothing for nothing as they say. Good luck... 4 extra stars for the free brake inspection???
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June 2023 by Corey OBrien
Friendly and honest. I have taken all of my cars here for years and they always do a great job.Services: General repairs & maintenance
