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November 2023 by glenn mccallister
DO NOT WASTE YOUR MONEY! They scammed my wife out of her deposit and tried to charge us for gas, even tho had permission from owner to not fill it from 5/8s. $127 for fuel from 5/8 tank. Lmfao. They claimed they cleaned the rental and vacuumed but looks like kids threw a party in it when we picked the rental up. Have photos before we left lot. Will be going to BBB and filing CLASS ACTION LAWSUIT against them. Along with the Attorney Generals office. The people thay run it along with their daughter ain't worth a pot to piss in when it comes to customer service and cleaning.
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September 2023 by valerie lucero
Great customer service from Andy! Plus open on Sunday's!
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August 2023 by mary castaneda
Always great service!
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June 2023 by Rich Drass
Went there today to drop off a rental car the gentleman that was there was awesome and very considerate would definitely go back.
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January 2023 by Jeremy Fruth
This is by far the best rental experience I have ever had...I visit scottsdale a few times a year and this is who I always use..Andy is top notch and takes care of everything...
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September 2022 by Matthew Klonowski
ANDY IS AWESOME!
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April 2022 by Seattleswet
The rudest customer service I’ve ever experienced. Guy will speak over you if he doesn’t agree with what you’re saying. I took a trip from Washington state to here and there was NO instructions that these trucks were parked in the back of a strip mall. When I finally found it there was no office or key box. My phone had died trying to reach someone so had to drive back to charge my phone to sit on hold for 45min hung up and finally got ahold of them. It was drop the truck off with no key or keep the truck! (Obviously if I keep the truck I’m going to get charged …so terrible advice) I was told since such confusion that I shouldn’t be charged since I had been to this parking lot TWICE to drop off! I wanted to make extra care I wouldn’t be late and now the guy won’t listen to my story and still trying to charge me. Absolutely a disgrace to customer service .
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April 2022 by Rnation
Santized vehicles and friendly efficient service
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November 2021 by Marshall Paepke
Great service! After working with a client in Scottsdale, decided to rent a car and drive to the Grand Canyon. Easy location, reasonable price, and great service.Thanks for helping me check off one of my bucket list items!
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August 2020 by Aisha Sheffield
Heather was helpful. Friendly service. Clear straight forward rental. Days calculated by 24 hrs. Satisfied. Cars in the back of shopping center could get turned around but doable.
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July 2020 by c W
Because this location is shared with Budget I am sharing my review here for my encounter today with Avis:I got here at 1245 to pickup a rental, the associate had the doors locked and refused to open. I waited outside until my 1300 pickup time from the websites reservation confirmation email and the two females inside thought it was funny and chose to laugh. They even left the open sign on the door indicating at 1245 when I arrived that they were still open. I had made reservations two days prior to pickup and was given no notification as to this locations hours. Terrible people work here.One other thing Id like to mention is how there was a gentleman before me when I originally pulled up at 1238 sitting outside waiting and he was turned away as well. I hope no one comes to this location with the rude behavior of these people(One last edit, if hours for Sunday say you're open until 1300 then shouldn't you start closing after that time and not before so you don't leave customers stranded)
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November 2019 by Donna Towne
Friendly service!
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May 2019 by Cathy Kennedy
Worst customer service ever. Our car was dirty and no Bluetooth in a hands free state. The owner told us there was only 3/4 of a tank of gas when we got the car and to return it that way which we did.. Then when we returned it he accused us of not filling it all the way up and would charge us ten dollars per gallon. He acted as if we were lying and he was very rude. Finally they found the paper that said the car was only filled up 3/4 of the way when we received it. No apology. He all but called me a liar. I will never go back there again. There are lots of car rentals with way better customer service. Don't waste your time!
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February 2019 by Kevin Dean gillaspie
Andy did a great job! Picked me up at the Talking Stick Resort.
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November 2018 by Jay Dubinsky
Truck was reserved online and ready when I arrived. Excellent service.
