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April 2023 by Nick Herzberg
Accidentally made a reservation for the wrong location and the team worked with us to accommodate us so we didn’t have to get a ride to a different location. Very friendly too!
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April 2023 by Kelly Wunrow
Very nice- super accommodating - no hassle
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March 2023 by Tina Wilkie
HORRIBLE customer support. Will not be coming back.
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November 2022 by Jacqueline Mosquera
If I could do zero starts I would. We made a reservation at noon, and showed up at noon to a closed store. Thanks for nothing!
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August 2022 by Kerri deVries
We had to turn in a car do to a tire issue. This location was able to get us another car the next day. The whole issue took us maybe an hour. Thank you! Great job!
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April 2022 by Office Administrator
OMG! If I could rate this a negative -5 I would. Customer service is at an all-time LOW and it's sad. After reading these reviews, I am not sure why this guy still has a job. Not only did he sit and argue with me back to back, but he also tried to humiliate me when the computer would not read my credit card. I knew that there was more than enough money on that credit card to rent every car on the lot but that's not the point. It was a very teachable moment but he would not shut his big mouth! He should not be permitted to act like that while working for a Nationally recognized company. I asked to speak with the owner, he was not any nicer but who would be having to put up with that other dude's B.S daily. I seriously thought about opening a corporate account and making this location my main store to rent from but after today that will be a strong N-O! Social media can make or break any establishment with the end-users keyboard and click of the mouse. I hope the owner seeks some diversity and customer service training for that dude -IMMEDIATELY!!!
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March 2022 by Amber Rose
Mike is horrible. He’s rude and unprofessional. Do NOT recommend to anyone!
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December 2021 by Joe B.
I opted for this location due to convenience to my house. That was a mistake. They close at 2pm every day and have no after hours drop off. The pickup process took 40 minutes. And the car itself was not very clean. Next time I'll go the extra distance and pickup from the airport where the cars are very clean and they are open 24x7. Picking up at the airport only takes about 5-10 minutes also.
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September 2021 by Neka
Friendly and fast staff!
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July 2021 by Nina Tee
Great service from Sherri!
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May 2021 by Claudia Garza
Great location to rent from. Hours work well.
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January 2021 by Barry M.
Mike (peon) and Chris (punk manager) were very rude when I called to ask how to go about returning a car at their location. My question: How do I return a car after hours? Simple, right? Chris says: My boss is calling me I have hang up on you. I asked to speak with the manager and he hung up. I called back and Chris answered: We are under the gun to deliver cars today. We are closing. Understood but it is 1:55 PM and you close at 2 PM. And how is your failing to deliver cars on schedule, my problem. If I could give a lower rating. Customer service is garbage here. Don't go here or call here.
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January 2021 by Lauren S.
They went out of their way to process my car drop-off, after I made a last-minute change to my reservation. Thank you!
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September 2020 by Nanci A.
I've been using this location for over five years and have always had the best experience possible. Even when it's not been five stars, it always works out in the end because the employees don't give up. "Stuff Happens' and they figure it out. And seriously, we usually end up laughing about it later. The other 99% of the time, everything goes smoothly. The selection of cars works for me, I've even been able to pick and choose a few times. Having the ability to use the toll roads in California is a trip-maker for me. There is nothing worse than sitting in California traffic instead of arriving at the destination on time and being able to begin relaxing, visiting, or whatever I'm there for. **Shout out to Sherry. Thank you! We had a great time**
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August 2020 by Leigh B.
Terrible customer service by Michael Proxell, do not rent here. He is rude and condescending, and tried to charge me a cleaning fee (the car was clean FYI)
