-
November 2023 by Vince Maniscalco
We were forced to take an upgrade of a gas guzzler. It cost us $118.88 whereas if were given the car we signed up, for the fuel would have been reduced by more than half.We were told by the Rep at Budget that we should have called the night before to confirm the car...really? Are you serious? For that reason alone is why we made a reservation so we wouldn't have to worry about getting stuck with a vehicle we did not request.We will not recommend nor use Budget (at least in AZ) again.
-
October 2023 by Kristen Lodge
Long lines at Denver and Phoenix. The absolute last time I will ever use them. The employees don't even care and don't even try to speed up time at the counter.It is ridiculous. Never again will I rent a car with them.
-
October 2023 by Doug Underwood
Had excellent service at the Budget located at Pima and Shea. Great staff and great location.
-
September 2023 by Michele in Scottsdale
Convenient location, fair prices and super staff! Rachel went above and beyond assisting me with a long term rental. On another day, she was not there Jim and Jane gave top notch service, as well.
-
February 2023 by Andrew Nick
They changed the type of car I had reserved to a smaller car and then lied and claimed that the car was the type I had reserved (the car I received is the example car for the smaller size). I was then charged 40% more than the quoted price for no stated reason.
-
January 2023 by Benjamin Smith
Charged me for a car seat they didn’t have to give me. Promised to fix it but didn’t. The best part was the guy that was working when I picked the car up couldn’t be bothered to even go out and look at the car and it’s me….
-
January 2023 by Mark Sorrells
Really if the windows weren't smeared and we had to wipe them this would have been 5 stars. AARP special deal was wonderful.
-
October 2022 by Thomas Carlisle
Excellent service, great car! Thanks!
-
August 2022 by Frank Ciafone
The Scottsdale location at 90th street is fabulous. Caring staff and efficient operation!
-
June 2022 by Betsy Victoreen
Budget has always been very good to us. Always get the car we want. Prices are better than most. Pay at pick up is a great option. Join Fast Break! Makes renting a car a breeze!
-
September 2021 by David B
Don’t bother! Reserved a car for pick up by the end of the day. Called the evening before to confirm. Went to pick up my “reserved” car in the afternoon and they gave my car away claiming that I wasn’t there by 8 am opening to pick it up. Email confirmation clearly state pick up by end of the day. No apology….nothing. Use Enterprise on Hayden. Night and day service and friendliness.
-
July 2021 by Jimmy Beasley
Rented me a car with half a tank of gas in it, then told me I need to return it full, threatening to charge me $10 a gallon otherwise. Even provided a picture of the dashboard the day I picked it up showing the millage and fuel, but they said it "didn't match their records". When I returned with a full tank, the employee was shouting obscenities at another customer in the building. Terrible experience.
-
May 2021 by Joy S.
This five star review is for Sherry (I think that's how you spell her name//sorry in advance if I'm wrong) for her extraordinary service on Monday, May 24, 2021 at the Shea Blvd location! Enterprise messed up my reservation and I had to walk across the street to Budget/Avis and luckily found a car available for a one way trip within minutes. BUT, it turns out Expedia was wrong (again) and there were no one way cars available. Not only did Sherry go out of her way to find me a car for my trip, but she was also able to score me a better rate and explained to me a way to reduce my cost once I arrived at my destination for the remainder of my stay. I really appreciate how detailed she was and how much effort she put in to SAVING my trip. If it was not for her I do not think I could have gone to my vacation. Thank you so much! ** UPDATE, the next day I came across issues with the location in San Diego due to a miscommunication between both offices. I called in and Sherry was out that day but Mike her colleague was able to sort out the issue for me right away. Really appreciate your assistance
-
April 2021 by Michael Dunham
They were closed! Paid for a week. They were not available to pick up the car. Do Not rent from here!
-
February 2021 by Julian Lopez
Good staff, good pick up experience. Bait n switch charges at drop off. Charges were not what was discussed at pick up. Insurance cost was higher and a late fee was applied on top of the extra day. Make sure to review receipt before leaving!
