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April 2024 by Joann Mogue
I love this store so much different things when I go back great service love the workers ❤️
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April 2024 by Tommy Gough
Great for birthdays they match your kids' age for the price of the bear . But get u with the add ons, lol . But your kids will remember/ have that bear for the rest of there life . Seeing your kids face is the best part of it
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March 2024 by R “Sexy K” Barnes
I wasn't a fan of the parking or the fact that we could not find the store once in the mall. Staff member Jiggy definitely made up for that she was beyond helpful and made the experience better than any other location I have visited ? in the past.
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January 2024 by inzaratha - superstes guard
I bought gift cards for my grandkids this trip but when my own kids were younger I took them here several times to build their own toy. Great place for kids to experience or a party.
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November 2023 by Sydney Silversmith
The employee that helped us (Smiley Mcfluffles? Something like that lol) was so friendly and made it such a great experience for my daughter! She was very engaging during the stuffing process, thank you for keeping it fun!
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September 2023 by Athena Salazar
Staff was unfriendly the minute we walked in the store. Should have just walked out after how uncomfortable they made us feel.
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August 2023 by Kristiana Petterson
The associate that assisted me in getting my little girl a gift, was absolutely wonderful!I’m away on a business trip, and wanted this to be special!!!
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July 2023 by Caycie Reyes
This mall was kind of a pain for me to access with two kids and a stroller, but once I found the store the staff was wonderful!! We were hot (AZ summer heat) and little overwhelmed and Ghost, Kayla and Micheal helped us right away and they were so pleasant! We came for my daughter’s birthday bear and they were so patient and excellent with my kids. They went above and beyond. Made the trip totally worth it. It turned out to be an amazing experience all because of their outstanding customer service.
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July 2023 by Janelle C.
My build a bear experience was amazing! The customer service was fantastic! I highly highly recommend this location
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May 2023 by Lisa F.
My friends and I went in today for my bachelorette as a fun activity. We made an appointment on the website, which was confusing and didn't offer many options besides birthday party. However, made a group reservation to not slow down the store. All the workers were super nice and helpful. However, Jill, I believe she may be the manager, was very passive aggressive and slightly rude to us. She made multiple comments about how we "poorly" planned the party because we didn't enter names and ages ahead of time on the website...as if we couldn't just give that info when we arrived. And asked "who planned this party?" Right to my maid of honor, who in fact planned the party, which was an unnecessary comment. We originally picked the higher package for $65 a person which included a few things we decided we didn't want, like a scent in the bear, and the mascot comes out for pictures. We decided to go down to the $45 each option, and she repeated about a million times that we would get, like we didn't hear her the first few times. And our party assistant let us know before we started, kindly, what was included for us. Jill however, repeatedly said what we would and wouldn't get now that we went down to the lower price, as if she was trying to make us feel bad, and really pushing an up sell we didn't want. We arrived 20 minutes early, and Jill asked us to go shop around and come back. We did so, but the manner in which she asked was rude. All my girls were in a cow theme for their outfits, and I was in all white, as I'm the bride. She rudely asked why I wasn't wearing cow print like everyone else. She also took ages to check us out at the end, and apply our $50 gift card towards the total. She repeatedly mentioned that we were there and done so quick and that we went so fast... I didn't realize being efficient and leaving was a problem. I understand that a group of adults isn't the normal group to come in, but our money is JUST as good as any child's mother's money. I think the rest of the team is fantastic, and that lady really brings down the store experience. We were not treated well, being the big group in the store and spending the most money, and yet everyone else spending less was treated so kindly.
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May 2023 by Delia Loya
The lady was nice but she didn't stitch my son's axolotl together correctly ?
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May 2023 by Christina Thompson
Kayla was happy to help accommodate a unique request to create a teacher gift! Thank you!
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April 2023 by Andrew D.
My partner and I came in to build a bear together, and our experience was so deeply enriched by the kindness and whimsy of our master bear craftsperson Ghost. It was my first time ever building a bear, and they really made it feel so fun and natural. Thank you!
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February 2023 by Aaron R.
Build a bear location was awesome. Heather helped out the kiddo and gave her a great time. Very attentive with children. Awesome experience for everyone!
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December 2022 by Joan C.
This was such a fun outing and haven't been in quite some time.Our two youngest Granddaughters loved it and it was perfect for their ages 5 and 1.A great way to do something special for Christmas and something we could do together.Still great costumer service and attentiveness to the kids.Love when they have them hold the heart and make wishes and rub it on their arms for warm hugs and help them place it deep inside, so special.Thank you Build a Bear for helping us build special memories that will last a lifetime.