August 2023 by Rachel Chow
Had an amazing experience with Arefa Ogaz when I was visiting AZ. I didn't have an appointment, but upon entering the store, was greeted promptly and taken care of by Arefa. She was so kind and really took the time to get to know me. I am extremely satisfied with my purchases, and told her I will definitely go see her the next time I am in town. Thank you Arefa, for taking care of me and making me feel special!
July 2023 by Julie Price
Michelle is absolutely lovely. Welcoming and extremely customer service oriented. I love my new ring and am so appreciative of everything she did to help me while in the store.
June 2023 by Melissa Crespo
Loved hearing that my friend was totally profiled. Why? Because he wasn’t up to your standards? But yet other people were let in seconds before him and not to mention his gf was inside and told the security that he was meeting her inside.NOPE. Wasn’t good enough apparently.So disappointed and disgusting behavior.Do better, or hire better employees!!
June 2023 by Brandon Lin
Michelle Kim took amazing care of my fiancée and I! Wonderful, and friendly customer service. I recommend her, and this location without any hesitation.
May 2023 by Hanna Silagin
Michelle Kim is fantastic! She was friendly, personable, and wasn’t pushing us to purchase the more expensive item we were looking at (as happens often with sales people). She was patient when I was indecisive and truly made the experience memorable and enjoyable!
April 2023 by Salty
I went in for two Cartier love bracelets. I had made an appointment and upon arrival I still had to wait 15 minutes to be seen. My consultant was nice, however, the customer service was not exceptional. For the amount of money I had spent that day, I could have at least been offered a drink. Also, the interior of the store is not well-kept like the other Cartier stores I have been to.
March 2023 by James Nesfield
Excellent selection and lovely location. Belal Al Khawndi gave excellent service and made my wife very pleased with the presentation and product he recommended!
February 2023 by Donna C.
Very warm and receptive greeting upon arrival. They were busy but very sensitive to individual time and order of service. My Cartier agent was patient and respectful of my needs. I am very pleased with my service experience.Thank you Belal Al khawndi
February 2023 by Tanyae S.
Came in on my birthday 1/23/2023 and was pleasantly surprised with how nice the store was. I made an appt online and Sarah helped me. Let me tell you she set the bar high with her customer service! I’ve ordered online from the brand in the past but I’ve never been in the store. She made this experience one I won’t forget. Very personable and down to earth! Ask for Sarah! Highly Recommend
February 2023 by Melody Pouncey
I had my first Cartier experience today. I was actually prepared for a bad experience after hearing online horror stories from other stores but it was the most wonderful customer experience I have ever been part of. I made an appointment ahead of time, which is almost required because it is a busy store. When I arrived there were a lot of people there but I was warmly greeted at the door and told I could look around until a SA was available. I didn’t have to wait long. Arefa was my SA and she was AWESOME! She was extremely kind and knowledgeable. The necklace I bought I wanted to add length to so she made sure to check and double check for the right length and making sure I was happy with how it would wear. She was patient and didn’t make me feel rushed at all. She also took time to show other jewelry items and watches. She explained the craftsmanship behind them and how each wears differently. She even contacted me after to share information about some pieces that she thought would interest me. It was the luxury experience that I had hoped for and my jewelry is so beautiful and special. I will definitely be working with her in the future!
February 2023 by Alexandria Starkman
I recently had a WONDERFUL experience at the Cartier at Scottsdale Fashion Square! Jennifer and Scarlett were beyond helpful. They went above and beyond to make my experience in their boutique enjoyable. They had great inventory and superior customer service. I am looking forward to shopping with them in the future.
January 2023 by Jamie K.
The staff makes shopping here a miserable experience. My fiancé and I went in to try on wedding bands and the saleswoman was beyond rude. We decided to support a local jeweler instead and won't be returning to Cartier.
January 2023 by Joe R.
Jennifer, the boutique manager called me. Nice, professional. She made certain that I knew that she felt badly about my experience. Jennifer was sincere.
January 2023 by Amanda N.
Oooh Lala!!! I bought a watch. When you come here ask for Devon. He will know what you want and what you need and he will sell it to you!! He will make you feel right at home and welcome in a luxury store. This was my first experience buying a luxury product and Devon made me feel right at home, welcomed and educated. He never once made me feel pressured but somehow made me feel like I was getting a good deal. I had to order in my watch which has not yet arrived. I'm sure I'll be very pleased and excited when I get it :)
November 2022 by General - TLG General - TLG
I just wanted to take a moment to thank Houston from Cartier Scottsdale for the job the more than exceptional service he provided to my fiancé and I during the purchase and service of her love bracelet. He went above and beyond to help us with our questions and issues and made sure to make sure we were 100% satisfied with the purchase. When it comes to shopping at certain retail stores the brand is generally what has set the standard, however, this kind of customer service sets the standard for not only the business, but also for like retailers of their kind. We left feeling indebted and the only thing I could do was write this review to thank Houston for what he did for us.
