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November 2023 by Jackson B.
I just recently purchased my dream car from benz and beamer, all of the staff is welcoming and wanting to help. They did everything they could to make me feel comfortable. They keep up real and don't bs you at all would buy my next dream car from them again!
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November 2023 by Jarett S.
Sold me an $80,000 car with bad brakes. Make sure to get whatever you're looking at inspected by an independent mechanic before buying from these guys.Told the GM and head mechanic my breaks were squealing not stop since purchase and they looked at it and insured me that I don't understand high performance breaks and that all I need to do is bed the breaks in and that they will be fine. Well I did this and the problem only got worse. I went against my mechanics recommendation of getting new pads and rotors within the first 30 days of purchase and listened to these guys. Guess what, not even 60 days into the purchase of the vehicle and I already have to pay $2,500 in just the hardware not included instal after these "professionals" deceived me. Cheap and not trustworthy individuals. Do your diligence before buying from these guys.Do not recommend doing business w manipulators or liars.
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November 2023 by Hudson P.
I found the best car - exact same model I was looking for after a bad car accident. CB&B was great and 3 years later I'm still so happy with my purchase. They take great care of me on service needs as well. In fact I'm here now without an appt to "top off coolant" before heading down to Tucson. The light just came on and they're taking care of it in 20 mins to get me and 3 mins in road safely.
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November 2023 by Eric W.
A few weeks ago I sent a request for information on a 2022 M3 at this dealer as an out of state buyer who was going to be in town for work. David Williams promptly reached out to me providing me with a descriptive video of the car and offering for me to come in for a test drive when I made it into town. The dealership is beautiful with a indoor garage to keep you cool when looking at the vehicles. i didn't make a specific appointment time so when I showed up he had another client but he still greeted me and then his associate took me on a great test drive loop which was not rushed and they answered all of my questions. Ultimately I decided not to buy their vehicle as the color combo wasn't quite right for me but they certainly provided superior customer service and I would certainly recommend checking them out for high end used vehicles.
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October 2023 by Jaleesa J.
The dealership itself spoke volumes. Very luxurious. Que was my sales representative and I've never had anyone more honest and reliable as he was . My experience was top tier
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October 2023 by Carl V.
I spent several months looking for the car I wanted. I finally found it at Certified Benz & Beemers. I called and asked about the car on a Friday night. The salesperson, Dana, confirmed the car was available and we agreed on a time to meet the next day. Within a few minutes she emailed me an iPacket which had the Carfax report, service history, electronic car manual, and everything else I ever would want to know about that specific car. When I arrived the car was pulled out front and was ready for me to drive. Dana met me and was friendly and knowledgeable. Within just minutes of arriving I was already test driving the car. After the test drive Dana was able to answer the questions I had. She was then able to get me the pricing for the car including all taxes and fees within just a few minutes. The process and information was straightforward. There were no games with interest rates, fees or other nonsense that I've seen at other dealers. In the end I was able to get the car I wanted for a fair price and with no hassle. I would recommend Certified Benz and Beemers and Dana to anyone looking for a vehicle.
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October 2023 by J. Joey M.
There is a clear pattern with the reviews for this dealer on Yelp. When everything goes smoothly, people love them. But when there is an issue, they are terrible problem solvers. My car was lost in transport. The guy they hired to drive it to California left it in Arizona and asked another driver to pick it up after leaving it in his driveway. The car arrived with no paper floor mats, no plastic on the seats and had clearly had been driven (it had 5 miles more on it than when it was loaded on to the transport truck initially in AZ as per the salesman). The dealership's response was pretty much "Not our problem" and they were incredibly condescending (Oh you dumb irrational women!). Arizona law dictates that the dealership *is* responsible for subcontractors THEY hired, but they told me it isn't their problem. They have refused to credit me any of the transport fee paid in spite of the fact that I was promised delivery by Friday, then Saturday, then Monday- when they maybe started to realize the car was actually missing. Really really poor service and horrible problem solving skills. In addition the service from the get-go was only "Meh" Probably because I was an easy out of state buyer. Would not recommend this dealership for out of area buyers.By far though- thing that irritated me the most is that when my car was lost, they condescended to me like I was just another irrational woman with no idea how the world works.
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October 2023 by Dwaileebe F.
Lost out on a black suburban. Sales manager was proactive and called me to find out exactly what I'm looking for and his team is actively looking. Jerry
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September 2023 by JD D.
Just bought a 2021 Mercedes S580 from Que and honestly it was the easiest transaction I ever have done. I purchased cars from Land Rover, BMW, Mercedes and Porshe and by far this was the best experience.A great trade in value on my car and a great price on the new car. Easy from beginning to the end. Highly recommend with anyone looking for a new car! Thank you Que.
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June 2023 by Gilbert A.
Dear Follow Car Shoppers,I want to take a moment to highly recommend Mark Keeten, product specialist at Benz and Beemer in Scottsdale, Arizona. I recently purchased my first BMW from Mark Keeten and his process was seamless and efficient. His team Mark Miller, Sales manager and Sara Al Taay, finance specialist went above and beyond to help with get the best interest rates. Mr. Keeten was knowledgeable and genuinely passionated about helping me find the perfect car for me and my height at being 6'6 It took work on his behalf. He was more than patient to understand my specific needs and preferences and was able to find my perfect luxury car to meet my requirements. Throughout the entire purchasing process, Keeten was responsive and communicative, keeping me informed on how the finance process was going all the way to the final end. Sara Al Taay, had exceptional customer service skills and explained in depth on addressing any questions that I had during the signing process of the loan contract.Mark Miller, was also checking in during the process and made me feel welcomed and great about purchasing a car here. The services that these 3 individuals provided are truly unparalleled in Scottsdale. Amazing Job to these associates, I'll definitely be returning to back.
