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December 2023 by Birdi D.
The best service ever From the two lovely women at the front desk to my amazing consultant, Gabe Wix, I can't thank you enough percent the best !!!
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December 2023 by Rick Beck
Overall the advisor Cody Rogers was very friendly and thorough. The shop was slow and the phone answering center lacked a lot. Plus I had to put the car in twice for repairs that were missed the first time. Those are the reasons I didn’t give Cody 5 stars
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December 2023 by Jack N
The staff mistakenly undercharged me when I came to collect my vehicle. Six months later they called threatening to send the amount to a debt collector. I was kind and paid the extra balance but I found this extremely inconvenient and unprofessional.If you have no other choice but to go here, make sure they charge the correct amount. I am now down almost $2,000 near the holidays as I had to scramble to get the money before they reported to the debt collector.Highly recommend looking elsewhere.
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December 2023 by Caroline L.
Absolutely terrible service and responsiveness. My car was towed there after an accident, since they are a Geico preferred repair center. My car has been there for six weeks, and neither the service contact (Gabriel) or manager (Daniel) have responded to repeated messages for an update. The original estimate they prepared failed to include items that were clearly damaged in the accident and need repair or replacement. I have had other insurance covered repairs, and this is hands down the worst customer service I have ever encountered. I will never allow them to work on my car again.
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October 2023 by Alice B
Professional, quality work, and services done quickly. My vehicle was fully cleaned interior and exterior and sparkling when done. Painless process and would highly recommend.Service: Auto body & trim repair
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October 2023 by Richard Billington
Worst experience out of countless businesses I deal with.8 months to fix my work truck.Finally Got a call to pick it up, still not done.Cody the guy assigned to me wouldn’t answer the phone, or call you back.I had to drive across town several times just to make sure they still had my truck, because I couldn’t get anyone to answer.Finally got my truck and still missed the mud flap.Not worth waiting god know how long for.I can’t in good conscience recommend them to anyone.Take it to anyone else, they have to be betterThan the worst. Which is Chapman auto body.Services: Painting
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October 2023 by Cameron Pfeiffer
I am deploying with the Army and was hit two weeks before leaving, so I was on a time crunch and had very limited availability due to training. The Chapman collision facility was incredibly helpful in my figuring out my situation. The front desk workers were super nice and informative. CODY WAS THE MAN. He was incredibly nice and approachable. He was always available to call and was always updating me on my vehicle’s status. He went above and beyond in his customer service. He even took the time out of his busy schedule and buffed out some scratches that were on my car for free! Super convenient process, the enterprise next to the shop even dropped off the rental and picked it up from the shop. I am super thankful to Cody and the other hardworking individual’s at Chapman. Thank you everyone at Chapman for your kindness and help.
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September 2023 by Kelsie L
I brought my car in for a collision repair. The shop staff was very friendly and kept me appraised on the status of my vehicle and when I could expect the quote to be done and repairs to be finished. They were very knowledgeable as well.Service: Auto body & trim repair
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September 2023 by Taylor-Brooke Q
I am visiting from out of state and was sadly rear ended. Chapman was the highest rated bodyshop within a 50mile radius and I see why.Gabe was my advisor and provided clear and timely communication. The quality of the repair is outstanding and my car looks just how it looked when I drove it off the lot.Overall I would highly recommend Chapman collision.Services: Auto body & trim repair
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September 2023 by Eric Fox
Daniel and his staff are top tier! Could not be happier with the repairs done to my Infiniti Q50. After 3 weeks in the shop, and having it back now for almost 2 weeks, I can confidently say this is the only collision center that will touch or work on our family’s vehicles. 10/10 Job all the way around, from the work to communication. *****HIGHLY RECOMMEND*****
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September 2023 by Jeremy Johnston
Awesome collision center. My truck was ready earlier than anticipated. There is a car rental facility on site making the entire experience quick and easy.Thank you Gabriel for taking what’s normally a headache and turning it into a pleasant experience!
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September 2023 by JLA Clark Kent743
My insurance company took my car here after it was stolen. I picked up my car today and was handed a 5 Dollar key and was told that's what i get. I cant set my alarm with this or lock my doors or turn on the anti-theft software. I gave them my factory wireless key fobs and got a single 5 dollar key back. Also the inside of my car is still trashed and dirty from the theft. Did not bother detailing the car at all. They did wash the outside and for some reason sanded and scuffed up my wheels. Been trying to get a hold of "Charlie" and he will not call me back and no one else wants to talk to me.
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August 2023 by Tina R.
Thank you, Gabriel! Thank you for your time and attention getting my Ford Fusion completed and back on the road. Appreciate you!
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August 2023 by Dave Hernacki
Despite the fact appointments were full for the day, the receptionist said I'll see what I can do. Obviously I did not have an appt.Jose showed showed up in 5 minutes. I thought I needed a rear quarter paint (7 inch by 1/4 inch scrape) job. Jose thought it was a transference of material from a shopping cart. He said let me have the keys. 5 minutes later he was back and the quarter panel was like new. Guess what -- "No charge".Service: Body & Trim
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August 2023 by Abbey Butler
Was rear ended and came into Chapman Collision. Josh was quick to get my repairs done! Great to work with him!
