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March 2024 by Ashley M.
TAKE YOUR BUSINESS ELSEWHERE. SAVE YOURSELF. Sold me a lemon but only would call me about it so there was no paper trail. Refused to fix it after 10 days. Now there's "no record of my vehicle". Sent me To the voicemails of people no longer employed by the company. Disrespectful on the phone. The most unprofessional and terrible business out there. Told me they would give me a deal to fix it, which ended up being $100 off of a $2,900 fix. Please do not waste your time or money with them. If i could give 0 stars i would. Told me it's my fault for not purchasing an extended warranty
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March 2024 by Jake N.
Do not take your car here! They informed the feds of my vehicles top speed. If you don't want trouble, don't come here.
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March 2024 by Ashton Phoenix
I feel these guys failed to go over the terms of my loan in detail. The connected me with flagship credit acceptance I financed with a 23%, 27k what they failed to go over is that there was an additional hidden finance charge of 24k to take out the loan, and when I did the math I mentioned it the manager told me the the interest was a daily rate and you make extra payments it knocks that down. I should have backed at then but this was my second time going there and I felt they had my best interest in mind, boy I was wrong. Granted I should have paid more attention to the contract, and that is on me, they say they did nothing wrong and went over the contract with me. I will never bring my business back to this dealership amd their preitory leanding techniques. Thank Champman you got me.
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March 2024 by Nick Moe
Had an excellent experience with Noah. Very quick and painless, I'll definitely buy another vehicle from them in the future.
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February 2024 by Sean Dixon
Worked with Travis to secure a fairly uncommon car. It was quick and easy, he worked with me and everything he said was accurate and there was no pressure. He was easy going. The car ended up having a slight issue after purchasing, he was able to get me in the next day and get the issue resolved.
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February 2024 by Tiffany Trubl
Diego was my sales man, he was kind and helpful. The finance dept was quick and easy.I recommend Diego if you need help with a newer car.
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February 2024 by Kaitlin Saville
My sales person James was amazing. He was helpful and honest. Didn’t feel pressured and he worked to get me the price I wanted. This review is for the finance department.They added $2000 onto my contract without telling me about it. It’s considered and add on which I didn’t agree to. When I asked Gregory Zeller about this via email his response was “ Every vehicle we have goes through a reconditioning process. That PREP Package is applied to all of our vehicle;es no matter the process or vehicle.” And went on to say I got a great deal on a vehicle and I should be thankful. He was not helpful and did not explain the reason why I was charged an extra 2k and it was not disclosed.Which essentially means they pocketed this money . Really unprofessional and clearly knew what they were doing when adding this extra fee
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January 2024 by Taylor P.
This rating is for their buying center. If you want the most money for your car this is the place to sell to. Offered me 700$ more than the other dealerships. Because I still had a loan out on my car I had to wait two weeks to receive my check from them which is the main downside. I'm not sure how quickly paid off cars will receive their money (probably same day). I did have to call them to get updates on the status of my check, but when calling they were always incredibly helpful.
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January 2024 by Rob P.
I purchased a car from Chapman Value over the weekend. I called Saturday afternoon, made an appointment with Julio (sales rep). When I arrived an hour later, the vehicle I requested to see was ready and prepared for my test drive. Julio is very professional. He answered my questions when asked; he did not talk at me or oversell. I worked with Julio and Greg (manager) to finalize the sale. It was a positive car buying experience. I recommend Chapman Value Scottsdale to anyone looking for a used vehicle.
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January 2024 by Batjedi Vader
This is one of those times should be able to give zero Stars, this is the worst car company in Arizona all together. Don't waste your time going to any of them, they have locations all over the state so far I've dealt with the ones in Tucson and in Phoenix. And even the general manager of the entire thing supposedly, with no results, ruined credit and no car!!
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November 2023 by Darren C.
Found this company through carvana. Lookong to sell my car. Chapman came up. They offered a little higher than carvana and they were local. I accepted and they said they have to wait a coupke weeks to release funds after they buy it, for title to be delivered. I've seen my old car on their site now for over a week! No money paid to me. This is a scam. They float the money. Essentially becoming a middle man to sell the vehicle. Then they take around 50 percent or more of the profit. Basically if you go to a consignment or auction house they take at most 30 percent. If you really need to eell you car fast, avoid this place. If you have patience, sell it yourself. Better off. I signed documents with them and did ot read fine print that it can yake "up to 18 business days". They got me! I stand by what i say, "shady business."
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November 2023 by Gabe Gonzales
Had an awesome experience buying from Chapman value center. My salesman Diego was very, patient, informative, and professional from the start of my car buying experience. I had purchased from out of state and had Diego assisting me from start to end. He even sent me photos of my vehicle being prepared for transport. Ask for Diego!!!! Dudes awesome!
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November 2023 by Sheridan Rerecich
I must admit my boyfriend and I came in grouchy and cautious as we'd experience really bad sales places before we arrived here. However our sales person, Julio, took excellent care of us and showed us great customer service. We made a solid deal, got a great car, and everyone ended up happy!
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November 2023 by Julie Harless
Diego Felipe was amazing salesman he went above and beyond to get me in the vehicle I wanted. He made it happen. He made the buying and waiting easy. If you want to buy a car go here they are wonderful!!!!!!!!!!! He was ver patient with me with all the back and forth I was doing he explained everything and made less stressful for me.
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October 2023 by HEENDOOO
Came in during the week and test drove a car and didn’t end up getting it. 1 day later Daniel the salesman and Greg the Sales manager hit me up telling me about a new car they just got that day that they knew I was looking for, I came in that same night and left with the car! They even stayed was past closing time to make sure I left in my dream car! Daniel and Greg are magicians! I got a good deal on a dream car even with my challenged credit situation but Daniel and Greg made it happen for me! I would recommend to anyone going in to talk to Greg the sales manager and Daniel the salesman if you’re looking for a car. These guys get deals done and can help you get into your dream car quickly and easily without any haggling! Whatever car I end up upgrading to in the future, I will be buying from them! Thanks Greg and Daniel once again for making the car buying experience worry free and streamline!