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December 2023 by Vincent B.
I go here for the shoe shine, coffee bar, and cafe. Fadel is the best, might be one of the nicest people in all of Old Town Scottsdale.
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August 2023 by Judy R.
Drove 50 minutes to exchange some shoes and they didn't have in stock so they opted to mail them to me. I had to return them then rebuy them. I had used a Nordstrom note and asked to make sure that the amount I was charged was the same. He assured me it was. I got home and realized that he didn't apply my Nordstrom note. I called and was told since it had been more the 30 min they couldn't fix the transaction. So frustrating. They ended up after 3 phone calls fixing the problem.
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May 2023 by Sasha M.
Love, love, love Nordy's. My wallet might not be such a fan, but I am! Always find something here. I can't speak much for the parking, as I park near Dillard's and usually take a walk over, but from what I remember it's in a garage. (The one time I've tried parking in said garage, I was trying to do an online pickup order, and the garage was PACKED. Not one spot to be had to park and get my purchase. I got frustrated, gave up, and parked elsewhere and just walked to the store). Not the fault of Nordstrom's, though. Busy mall, busy store, it probably happens pretty often. Go see Stephanie or Luis in designer shoes! They'll take great care of you and you'll have some laughs along the way. Also, Natalie in designer handbags- I'm not sure if they each have separate designers they're in, or they work the whole area, but I was in YSL at the time. Soloman in the little designer sunglasses box-- across from the cafe area in the front of the store, is a hoot! You will have a blast with him! My mom always stops to visit him regardless if she's buying glasses or not. I DO COMPLETELY agree with the reviews that mention bringing the candles alll in one place. Apothke, Voluspa, Harlem Candle Co, and others are upstairs in the home-goods. Dyptique, Tom Ford, (I believe) Malin and Goetz(Sp?) , and others are downstairs off to the side of makeup/skincare. While I don't mind getting some steps in, for the sake of not assuming you're going crazy, yes. Put them together!BOPIS orders are usually pretty quick. Obviously, the earlier in the morning you place the order, the faster it's ready. And be advised you no longer pick it up near shoes-- the little area has moved up to the third floor, in back, kind of off to the side. In short, always a pleasure to be here. Never have run into someone less than stellar.
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May 2023 by Carl R.
Tried ordering online but could not finalize order. Used the call in and person very helpful but ordering process troublesome and when I wanted to increase order for more of the same- process insisted on me re entering,by text, credit card number that I just gave them. Nordstrom is no longer customer friendly or service oriented. In the future I will try to avoid any Nordstrom purchases. Nordstrom wants to take your money and make you jump through their hoops Shame on them.
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April 2023 by Vee W.
I like this location. However, I only come here to purchase from Le Labo as this is the only place to get it here in Phoenix. Rob, has been amazing every time I come in and will continue to my sales advisor for Le Labo as long as he works here.
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March 2023 by Risto K.
Great Nordstrom at the Fashion Square Mall in the Oldtown Scottsdale. Situated next to the parking garage, it is super convenient to get to and from. Pretty good size as well with friendly staff. This particular day I was busy buying shoes, and found exactly what I was looking for.
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March 2023 by Carly M.
I ordered a dress online for a wedding and received it the day before the wedding. I quickly tried it on and it fit nicely. I didn't check it closely. I wore it to the wedding the next day. When I got home I hung it up and noticed there were lots of pilling on the upper part of the dress. I only wore the dress for a few hours and didn't dance or anything. I called the 1-800 Nordstrom customer service and they suggested I bring it in to the local Nordstroms. The young lady that helped me look at the dress was pretty quick with her decision to refund me for the dress. I've never tried to return something I've worn before so was happy with the customer service and quick decision.
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December 2022 by Ryan L.
I bought two suits here for the most money I've ever spent on clothing. Total was $3,000+. My thought was I could wear these suits for many years to come. The first one the jacket started falling apart within a few months and a couple wears. Buttons cracking and falling off and threads pulling from seems so I returned it. The second lasted another year but after 6 or 7 wears, it tore as I went to sit down. Not a small tear a massive tear all along the back of the pants, over a foot long and in two places. When I took it back they said it had been over 6mo and there was nothing they could do. The lady told me "it's like a car, if you drive a scrape it on the wall there's nothing we can do, it wouldn't be profitable for Nordstrom to refund you".... Are you kidding me? I didn't catch it on something or rub my suit against a wall, I SAT DOWN! And I'm certain Nordstrom is plenty profitable charging $1,500 for a suit! Needless to say, I will never ever shop at Nordstrom again. If you're going to charge high end prices, your products and materials should last and your service shouldn't be as quick to defend itself as it is to understand that getting less than 10 wears out of an incredibly expensive outfit is simply unacceptable and you should make it right for your customer.
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November 2022 by Adrienne M.
Great selection of shoes! Plenty of workers to help you get what you need. Always smiles here. I enjoy their passion for customer service! Yessss!!!!! Keep up the Good work!
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November 2022 by Andrea P.
Paula totally helped me in the lingerie/bra department!! I always have a hard time finding the right fit and she got it,,spot on,,right away...THANKS SO MUCH TO YOU PAULA YOU ROCK!!!!
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October 2022 by Matthew G.
The customer service at Nordstrom is above all other stores of this size. The people here have been great. Nordstrom Rack is amazing too but really like this Nordstrom store.
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September 2022 by Greg W.
We were looking for dresses for my brother's wife. He had just passed away and we needed to get her a dress for his funeral. We were all feeling very emotional. Yvonne in the dress department was so patient and helpful as we tried to make decisions not only what to buy but how to best get it home in time. Nordstrom should be very proud of her. Thankyou for the extraordinary extra mile service when we needed it most.
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August 2022 by Kristine S.
Can not thank the sales department staff in the Men's Department enough. You saved the day. My son has been a professional ballet dancer for several years now and has a very tiny waist and a major job interview and no belt for his suit. Staff worked with us along with alterations to cut his belt to size. They did not have to do this and sales associate saw the issue and immediately jumped on a solution to make this work so my son felt confident and felt good in his business suit for his interview. Also, get great service and attentive staff at this location This is why I love Nordstrom's as they are very customer focused
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June 2022 by Lisa S.
So Yelp asked me "You you recommend this business?" To which I reply "yes, absolutely shop here you can afford their merchandise. Gucci, Balmain and the such aren't in everyone's budget (certainly not mine). But they do have an amazing cosmetics and perfect department. And a massive selection of men & women's clothing. I really like their arrangement of the parking situation for in person or curbside pickup. The only thing I'd suggest is that they put ALL their candles & home fragrances in one area, all together. I found some fantastic candles on the 3rd floor in Home, right next to the baby clothing. I was actually looking for NEST candles, which were on the 1st floor in the fragrance department. I think having all of their home fragrances together would be easier for all.
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June 2022 by Marissa D.
I LOVE this store! I have had awful experiences in the past shopping at designer stores that I won't mention here. From now on, I will always shop here for all my high end purchases and everything else. Thanks Nordstroms for having amazing costumer service and a helpful sales team! Especially in your shoe department! I will let all my clients know to always buy all their high end designer purchases with you!
