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December 2023 by Chad V.
Does not have drive up ATM. Only has 1 ATM. They spend money on big TV's and fancy furniture but if you need something that everyone usesATM) they are lacking big time. Avoid this chase if you don't want to be stuck in line.
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November 2023 by Xu-Tong Zhang
Based on my experience visiting this bank branch, Joseph Pinhasov is a very helpful and proactive person who assisted me in resolving issues.
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August 2023 by Hunter Y.
I tried to deposit a check and the bank would not give me access to the money I just gave resulting in tons of $35 overdraft fees. I also asked for my check back so I could deposit it in a different bank that will give me access to my money the same day, they refused. First they don't let you take a large amount of your money out in cash and now they won't even give you your money electronically. Pure THEFT. Everyone involved including the janitor should be in jail. They'll have to answer for their actions on judgement day.
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June 2023 by Freddie Lang
Matt Spontak is the best! If you have to go into the bank, book an appointment with him. He is helpful, knowledgeable, patient, and kind. 10/10 service
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June 2023 by Freddie L.
Matt Spontak is the best! If you have to go into the bank, book an appointment with him. He is helpful, knowledgeable, patient, and kind. 10/10 service. People like Matt keep people coming back.
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March 2023 by Sam Young
Not great customer service.
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January 2023 by d sander
Called with a quick question re charge for EFT. 3 min on their automated system with a bunch of info I didn't need only to be told no one was available and call the 800 number. Nope, couldnt even transfer me. Terrible service Chase. You should be ashamed...
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September 2021 by Anastasiya K.
Today I visited Chase to open a new account. If I could give this location 10 stars I absolutely would! Joseph Pinhasov was the one to help me out, and honestly I couldn't have asked for a better help. Customer service skills were on point! He definitely made my experience with Chase absolutely amazing and process was so easy and quick!
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February 2021 by Tony G.
Joe in Commercial banking was very helpful, knowledgeable and accommodating. I drive right past a closer branch to go to this one now. Great customer service and they make you feel valued.
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October 2020 by Kelli S.
I'm pretty sure I haven't been treated this rudely in decades...I stopped by yesterday to ask about opening an account with my business partners; it's been literally YEARS since I've opened an account and this one will NOT be small, but the way I was treated by the woman that I spoke to the second I walked in was so condescending, demeaning, remarkably rude - I literally was speechless - so after conducting my business with the teller - I went back that horrible woman and told her it was unfortunate that we would NEVER be doing business here and that she just missed a great opportunity to have awesome customers. Shame on you Chase. I expect better from you after being your customer for 20+ years. Worst customer service EVER!!!
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September 2020 by Mikyl C.
Worst experience! Some blonde haired associate refused to help me for a 10 dollar money order or cash to get a money order. I lost my wallet and have no id or anything on me and instead of looking up my info to see that I ordered new cards because they were missing she immediately dismissed me without checking. I even provided her a picture dl I had on my phone and she says can you go to bank where someone knows you ??? Are you kidding me?? U may have just lost a customer completely.. try being more compassionate and look into what you could of done for me instead of blowing me off... your manager will hear about this and then when I get my cards that are being sent to me , I will close my account.. well done Chase!
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May 2020 by jannette peltier
Horrid service.
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May 2019 by Patricia L. Brooks
Please replace the flag in front of your building at McDonald Drive and Scottsdale Road - your flag is tattered and blowing in the wind - it looks like it's been tattered for a long time
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November 2018 by Jordan Baxter
Poor customer service at this location. A bunch of suits and ties but no care for a customer.
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November 2018 by Jo B.
Been sitting here for about 20 minutes. Most Chase banks are fast but this is ridiculous. Maybe it's because I'm not dressed up but this is ridiculous.
