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November 2023 by Ron Rasmussen
So, took my Denali truck to this Cobblestone car wash. During the wash they did this to my vehicle! I approached them kindly and even offered to not report to my insurance to help them out. ( I too have companies and would have loved an opportunity to make it right without notifying the companies insurance, as we are all insurance poor) At first they were polite and cooperative. I told them I had a guy to make the repairs that I trusted that does very special custom work and would I would get a price from him. Not only save them money but I know the job would be done correctly as well and they agreed. I called and told them his price which I know was much cheaper that the insurance companies would have been.They agreed and said they would need an invoice when completed, I told them he was just a guy I knew and use, I told them he was NOT a company and was told to proceed as long as I produced an invoice that it was completed.I had him make the repairs, I paid him out of my pocket and sent over an invoice "from me" stating it was done and that payment would be payment in full for all damages. I was then told, they did not say that and that I must get an estimate from a company or they will not pay!So, today Nov 7 2023 I called and asked to speak with Mike Thompson about what was wrong with the invoice that I sent over because I was told what I was told. I kindly tried to explain to him the scenario and he told me I never talked with him and he continued to raise his voice again and again. "I did also speak with his assistant manager Kyle and wanted to discuss where the confusion may have been", I proceeded to tell him if he continued to raise his voice this conversation will not go well. He loudly told me your right and hung up on me! I have bent over backwards to be flexible and work with these folks and they have total jerks! I will not turn into my insurance company to collect the money and make contact with their insurance company so their rates will go up. That is what I should have done from the jump! I may make a few posters of the damages and hire some kids to walk in front on the sidewalk for a Saturday or two. And I AMM that guy! lol! NEVER DO BUSINESS WITH THESE FOLKS AS THEY ARE NOT AN HONERABLE COMPANY!!
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November 2023 by Rachel Tyree
When I walked in the door, I was immediately greeted by a very nice person. I later found out his name was Hassan. He was very professional, very personable and kind. He went out of his way to make sure that the customers where taken care of. It was very busy and he was by himself. He apologized for the fact that he was alone, but he did such a good job at engaging everyone, that none of us in line really cared! I'm coming back for sure! He was great! He had a line full of people that were in a rush, laughing and acting as they were happy to be there! Lol
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November 2023 by Kavanagh McGeough
Polite staff, but there was no indication that they have now switched to charging for spraying out wheel wells, it’s now $10. It used to say free for member on receipt. But now it says oil and tar removal even though I’m not even asking for that. Also, the generic responses on these reviews direct you to send an email that provides no real resolution. They basically say they won’t help you.
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October 2023 by Michelle S.
This company gets 0 stars. We spent $180 for an oil change and exhaust flush. They didn't put oil in it. Now my 2019 pathfinder engine is ruined. The manager came over and inspected our car and admitted that someone screwed up. They have cameras in the bay and everything. Now cooperate is refusing to fix my car. Do not go to cobblestone.
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September 2023 by Kathryn S.
Used to be a great car wash with the guys hustle and did great job. Now you have to vacuum the car yourself and you have to wipe off their missing spots.
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June 2023 by Greg B.
After scamming me by signing me up for monthly auto deduction of $51 (I live in Seattle) and promising to follow up and rectify the situation. I still wait for a call, text or email from these guys. They do not respond to any type of communication. I just don't understand how they could be so non-communicative, with their website and phone messages. Try to tell you how great they are. I do not recommend any type of monthly contract, you'll never get out of it.
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June 2023 by Jack R.
This very kind cobblestone employee was so nice respectful professional and sincere I gifted him twice, all the staff are amazing but my issue is with policy, I paid 110$ for a car wax and I watched as it was being done...it was a spray wax from a bottle and not a hand wax, this doesn't protect the paint, it's a joke. It's not about the money... I tipped this sweet guy, I tipped the detailer in the back 30$ and the girl who washes towels in the detail area 20$, money isn't the issue, it's the misleading sales and cheaply done car wax job. Does the carwash do a nice professional wash yes, just don't get the wax job, it's ridiculous.
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June 2023 by Nunya Bisnas
**BUYER BEWARE**Cobblestone on Cave Creek and Tatum destroyed my vehicles manual transmission. The location has video evidence of my transmission working prior to service and video evidence of the car being worked on. After leaving the location my car no longer had 5th gear or reverse. This is due to the improper bolt being removed during service. I spoke with two store managers and they pulled the video of the incident and are trying to say they are not liable. It makes no sense. They have evidence of negligent repairs done to a vehicle and evidence of the vehicle working properly before service and are refusing to be liable.At this point if the district manager Matt Patcher does not decide to actually review the case and look at the video footage of the car being improperly worked on the only option is legal action.Seriously consider other places to bring your car for service in the Phoenix area as this place will try and decline liability for vehicle repair negligence.
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June 2023 by Mike S.
Terrible experience twice in a row now. If I spend $39 on a "Platinum" Wash, at least try to vacuum and dust. Do something, please. Don't make your customers spend 10-15 minutes cleaning up what you didn't.
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May 2023 by Melissa R.
Hi - I paid $18 for a quick wash that didn't remove normal bugs from the front of the car.
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May 2023 by Dr. Kat Post
Scratched my new car pretty bad. Tried to cancel my plan when i sold my car, and it hasn't, so the next owner is getting free car washes. When you call to cancel, it routes you to the website and you fill out a form that is very difficult to find on their site. It still doesn't work! I even changed my bank card, and nope! It was easier to cancel with Full Circle! Charges thus far $255.Services: Auto detailing
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April 2023 by Scott Stone
Was quite disappointed that for a 40.00 car wash that they could not at least dust the dash correctly. Great job on the mats too. Also spend a little more time on the tire shine. Guess it got past the guy in the red 'quality control' shirt. Terrible...
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April 2023 by Brenda Barnes
I went to this car wash 3 weeks ago and purchased unlimited month pass. Cole at the front was very nice, friendly and polite. He’s the reason for not giving one star,My brand new car went through the wash and then went to detail. When it was ready, I noticed the wheels hadn’t been touched, back bumper still had dirt sitting on it and my windshield was still not clean. When I pointed these things out, the attendant said he was only supposed to wipe dash and door panels. You can see where he did and did not wipe on the dash and doors because none were completely cleaned. When I got home I found whatever cleaner he’d used left the Model Y at the door sill on both front doors spotted. It does not wipe clean, they are ruined.Today I went back.. I’m paying for unlimited. Windshield, wheels and bumper dirty again. Now the inside of my hatch has a white line running from from one side to the other, drivers side mirror is water spotted. Everything that did manage to get wiped was clearly done with a very wet rag as it’s all water spotted.I won’t be returning to this location again. I hope there’s better service at another location.Services: Auto interior vacuuming
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March 2023 by Renee M
The top tier rating is for the woman who cleaned my car I walked around asking for the person who did my car so I could tip them and the guys pointed out a woman. Man, this employee handed me my keys with a big smile. I gave her the tip not seeing my car yet. I went and saw the car and it was impressive! Way better than the other 2 locations who did my car.! WAY BETTER! and when she handed me my keys she didn’t have that face like she was expecting something. She was so kind and professional. I went back and gave her another tip for her phenomenal work. This woman was so sincere and genuinely, just happy! She was amazing! I will continue to come here and ask for her to do my car and I live way closer to two other cobblestones! A simple smile Can change a day and hers really did. As for other reviews, if you want every nook and cranny cleaned then pay for a detail. That’s what the service is called! A detail!Services: Auto interior vacuuming
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February 2023 by Susan F.
I have never paid so much for so little...The car was dirty due to rain and mud so that is why we stopped here to get our car cleaned and our mats shampoo'd. The car never was cleaned inside, door jams were muddy, seats not cleaned, wheel wells filthy. The mats were very clean by the nice girl inside but even she was shocked how dirty it was. She had to re-do the entire interior.We started helping her, grabbed a hose and did the wheel wells, wiped the floor plates, etc. we basically paid $46 to clean the car ourselves.
