-
March 2024 by eli fojas (伊莱)
Rude and unhelpful pharmacy staff. Had a prescription that was for 90-day supply and they would only give a 30-day supply and then today they said I had no refills left. I called my doctor and the staff refused to speak with her because I was told “she could be your mom for all we know”. When the doctor’s office called the pharmacy they would not pick up and went straight to voicemail. When I asked how long it would take to get my medication, I was told “you have 7 pages worth of names waiting ahead of you.” The total lack of professionalism and empathy from the pharmacy staff is ridiculous!
-
March 2024 by Levi G
“Your prescription is ready for pickup” … then you get there and the pharmacist still has to mix it up. So is it ready or not? If I’m waiting 20 min for the pharmacist to mix it up after I arrive it is in fact NOT ready. This place doesn’t value the customer’s time.
-
March 2024 by Michael Grollman
Nice people, great app, but somehow their process and the in person experience is just so slow at pharmacy work, not just this CVS but so many of them.
-
January 2024 by Maria Tristan
100%+ customer service :)
-
January 2024 by Elyse K
Store is really nice in comparison to walgreens around here. Was very clean, organized. The manager I think he was was pleasant when I walked in, offered to help, and when I was doing self checkout, he overheard it saying what I was purchasing had age restriction on it, and was already walking over before I could turn around to wave him down.
-
December 2023 by Alyson Harmon
Exceptional customer service on an extremely hectic day!
-
December 2023 by Shon jessup
Jayla at the pharmacy made this the best CVS I have been to date. Our prescription was ready fast and efficient. Jayla explained everything easily and understandable.
-
December 2023 by Juliet Serrato
Let me tell you about this CVS Pharmacy location on Bell Rd. First, this CVS pharmacy claimed my medication needed a prior authorization or it would cost me $988. They can't see the authorization that the Dr already sent to Safeway and transfer it over. So, I call my Doctor and have her re-send the prescriptions to CVS. This location claims they never got it. They claim they reached out to the Dr and faxed a request for me. My doctor sends it again. This location claims they never got it. A few more days pass and I call CVS Caremark today and they say, "yes we received your Doctor's authorization. Your medication should be the normal $25 price now." I call this Bell Rd location and they say no it's still $988. I call CVS Caremark back and they give me the pharmacy helpline number and tell me to tell the Pharmacy to call them for help adjusting the price. So 5 hours ago, around 10:00 am I call the pharmacy back, give them the number for the CVS help desk and explain that the last time I missed a dose of my medication I ended up in the hospital with pancreatitis. The tech assured me they would call CVS helpline and get it straightened out. Perfect. Yay!! Except 5 hours later they still hadn't done it. I call this location back and explain to the tech that I need them to call so I don't miss a dose. The tech literally says "well this is our rush hour we don't have time to call CVS Pharmacy helpline." I say, well I told you about this 5 hours ago when it wasn't "rush hour" the tech says "if the pharmacist didn't call it's because she was busy, we will get to it maybe in a couple of hours when our rush hour is up." I say "ok, so what time will that be" she says well I can't guarantee a time. We'll get to it when we can. I said, "I've been waiting two weeks for this medication. She says "it takes time to call CVS Caremark and sometimes they make us wait on hold and we don't have time for that." I say, "I understand you are prioritizing other people's health over mine, however if I miss a dose I end up in the hospital." She says we are not. Sure sounds like it? Two hours later I drive up to the pharmacy and they say it will be 20 minutes before it's ready. I say "ok. I will wait." Whatever. An hour later I finally get my prescription, as I pay my $25 the tech asks if I would like to remind my doctor to send a refill. I said "yes, she has to send a 90 day prescription for it to be covered by insurance." The tech says "I can't even guarantee a 30 day dose will be available next month and it could take 3-4 months to get a 90 day supply." Then her co-worker said "you don't need a prescription if you go to Canada." I said I'm a teacher and can't afford $988 for my prescription nor can I afford to miss work sitting in the hospital with pancreatitis, nor do I have time to go to Canada right now. The tech says "I'm just letting you know we can't fill a 90 day supply, you should talk to your insurance." Unironically , the CVS insurance says they won't cover it unless it's a 90 day supply. So then I ask her if they can partially fill that with what they have - the tech says yes but then the rest of the 90 day prescription won't be covered and I'll have to pay the $988. CVS Caremark said the pharmacy could partially fill it but for it to be covered for the rest of the prescription, that would be up to the pharmacy location to keep track and make that determination. Awesome. I'm pretty sure this location would not prioritize my health, even if I was standing in front of them bleeding out my eyeballs. I understand these folks are overworked and underpaid, but a little compassion when working with the public goes a long way. Imagine if I treated my students like everyone else was more important than they were and said "behold my field of f**ks is barren" (Because I speak in Shak
-
December 2023 by Ellen Juarez
Really bad customer service, the manager Robert he discriminated today, just because I’m Latina
-
October 2023 by GS Lott
Very good service. Clean store
-
October 2023 by Jake Mazza
I stop here before work sometimes to get a redbull or some snacks. The employees always have a positive attitude! They make a genuine effort to talk to you and help you with anything you need. I stopped here once to ask the pharmacy about an issue I was having with the CVS app. My scripts weren't showing up on it for some reason. The pharmacist was super quick to fix the issue. I used to manage a Walgreens store and I wish my staff were half as good as the people at this CVS.
-
August 2023 by denny burlin
I enjoy shopping at CVS, everyone is helpful, Charles is a great person to work with.
-
August 2023 by Robert Boisvert
Pharmacy hours are not very good compared to others.
-
May 2023 by LIZZY
it's unacceptable that the pharmacy blocks the calls. you can't call them....how can CVS allow a store to do that?? outrageous
-
April 2023 by LIZZY NC
it's unacceptable that the pharmacy blocks the calls. you can't call them....how can CVS allow a store to do that?? outrageous