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December 2023 by M.A. Glemser
I am not sure why there are some negative reviews as to the customer service, but my experience couldn't have been better!The moment I walked in the door, Ann greeted me with a smile and asked if she could help me. After explaining what I needed, she then referred me to Genevieve. In the meantime, Ann and I had a wonderful conversation! Then Genevieve proceeded to help me with a complicated situation, which could have potentially been extremely stressful, except that she was so kind, compassionate, and professional, that I couldn't have had a better experience!On a sidenote, Desert Financial, could you please award your employees annually, instead of bi-annually? When I asked her about her Lucite numeral 1, Genevieve explained to me that she had actually been there two years, and was close to getting her three year award, which will be a Lucite 3. I didn't understand, where was the 2? I was told they are only given out every two years. Are you flipping kidding me? Come on Desert Financial, award your excellent employees annually! I would personally pay for a 2 for Genevieve, and if it comes down to 4 years, I will gladly pay for that one! People like Genevieve and Ann, and I'm sure there are others, are why I didn't close my accounts and leave Desert Financial!
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October 2023 by April Applegate
My Favorite Bank Ever!! Customer Service is Excellent!!! I Love , Love , Love Desert Financial Credit Union!!!
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September 2023 by gio beast
Lady in front desk was extremely unprofessional, I Walked in and asked for help getting a credit card she said they don't have any service for that at the branch then told me her “hands were tied” and to had a terrible attitude and tone of voice so i decided to leave hopefully they can train there employees to have more manners.
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September 2023 by Jessa O'Docharty
This place is a joke. Go anywhere else. Rude customer service, HORRIBLE management, and they will profile you and treat you differently if you look like you don't live in McCormick Ranch. Seriously, go anywhere else.
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August 2023 by Eric Epstein
I walked in there today I had to open up a checking account because I had fraud of my account from another bank so I came to desert financial Gabe helped me he was amazing made the process very easy so I have a checking in the savings now
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July 2023 by It Works Garage Doors LLC
I've had a personal account for years and today Gabe assisted me in opening a business account. He was very helpful and explained things in great detail so I could understand. I highly recommend this location and Gabe for his professionalism and friendliness. Thanks again!
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January 2023 by William Nahnsen
Great branch. The tellers are always nice and helpful.
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December 2022 by Martin Blanchard
Great experience once again at DFCU. Orlando was excellent. Friendly, professional, prompt and very helpful. Always excellent customer service with this credit union.
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July 2022 by Julie Morris
Conveniently located in McCormick Ranch in the Paseo Village Shopping center area, Desert Financial Credit union has a drive through that usually has no wait. The inside was remodeled a few years ago. Staff is pleasant and helpful offering banking services as well as notary and other services. They are not the best option for a HELOC, in my experience, as they are unwilling to lend more than 60% of value, due to "your low Transunion credit score 846 of 850." In my opinion, they didn't read the acceptance letter they sent me. Please click ? if this was helpful.
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May 2022 by Alex Vese
Complete clown fest. I was depositing a check to someone else's account and they wanted all of my information including social security number. This isn't standard practice at any other bank in the world. I'll never use dfcu again and I'm so happy I didn't end up getting my auto loan through them. They wasted 25 minutes of my time saying the computers were being slow and then asked for that information to deposit a single check.
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April 2022 by Jackie V.
DEPOSITING a check for someone, to a business account, no money back and they want your drivers license, phone number etc.. and they take 10-15 minutes for 1 check deposit. I deposit to other banks in the valley, no questions asked. I'm not taking money out I'm only depositing for coworkers to save them a trip. Desert financial is slow & unprofessional. I will be avoiding all banking there! Definitely this location.
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March 2022 by Amanda
Very professionally presented. Got everything we needed to open a LLC business account. I will highly recommend my business colleagues and friends.
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November 2021 by Natalie N.
I am from Queen Creek and used to going to a different branch (who's team is also awesome). After speaking with Orlando about my account issues he was friendly and helped me solve them right away with no questions asked! I received a welcome right when I walked through the doors and was in n out within 10/15 mins. Thank you Orlando for a great experience, making my day, and relieving a whole lot of stress!
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June 2021 by Kevin Isaacs
Poor customer service, long hold times, outsourced credit cards to poor quality company. No reason to join or stay, many other banks offer superior services and customer service.
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May 2021 by Larry Reinmuth
I was a victim of a fraud attempt over the past weekend.. They were able to stop payment on a check and then, since they had the information from my check, I was advised to close that account and move everything to a new one. They did this right while I waited. They also issued me a new debit card, again, right while I waited. I can't remember the first person's name who did the stop payment - but he was great, as was Danielle, who I've interacted with several times in the past.
