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January 2024 by Kelli L.
Typically this is a great place to go if you need new tires. But, making an appointment serves no purpose. There is only two people helping customers and no one bothers to ask if you're there for an appointment. It took me 20 minutes to talk to my first person to tell them I had an appointment Because they were too busy discussing Tires with people wanting to buy. They need to have someone who asked every so often if someone is just there to check in for an appointment. Now it's 20 minutes past my appointment time 40 minutes after arrival and still haven't been taken for tire fix. When they're not busy, they're absolutely fabulous. DO NOT RELY ON APPOINTMENT TIME!!!!
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December 2023 by Dean J.
Today I came in because my (nitrogen) tires were low/ had a hole and was greeting before the store opened by manager Bill. He kindly educated me that nitrogen tires were pretty much a marketing ploy and not special at all. He offered to patch it up for free. This was really refreshing compared to my experience at the siloed company Big O where at most locations they have not taken the time to educate me on any of the services they have rendered. Needless to say I will be going to Discount from now on for Tire needs!
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December 2023 by S. H.
Such great service here! No hassle and very responsive. Bring headphones though if you're waiting inside and don't want to listen to country music nonstop.
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December 2023 by Mon McP
Absolutely wonderful experience, as always.
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December 2023 by Mike P.
I had a small leak on my tire and i dropped in this location. Super quick to patch it up, great service, great price. I will go back for future tire needs.
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November 2023 by Mandy Majeski
My low tire pressure light went on so I brought it into Discount Tire - only one tire was low so I assumed it had a nail in it. Thankfully it did not and the turnaround time was quick. However that's where my positive experience ends. When removing the tire for inspection, the wheel got terribly scraped and scratched. Additionally it was left greasy and dirty, which is perhaps how they didn't notice they'd damaged it. I appreciate a free service but showed a lack of care overall.
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October 2023 by Michelle Smart
Beware:Poor communication. Lack of professionalism. Dangerous lack of expertise. Bait and switch.Gave my car back to me without a wiper blade for driver side.Kept me there for 1hr and 45 min despite not having the tire in stock that I needed. Upsold me for wiper blades rather then telling me they needed to order my tire.Overinflated my tire by 15lbs - reaching the maximum inflation PSI warning listed on the tire.Upsold me pro+ wiper blades. Installed economy/basic Pro wipers without communication/approval. I declined the blades and asked my old blades be reinstalled. They gave me my car without the drivers side wiper blade.Techs did not take responsibility. They gave me my car in a dangerous condition that could result in blowing my tire on the freeway, causing a crash or having no visibility in rain.Make sure to look at your paperwork/receipts. They might not be the same as what they told you they were doing.
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September 2023 by James L. Burkhalter, Jr.
Ryan was very helpful in assisting me, my TPMS light came on a few days ago and Ryan came out to my vehicle with a scanner and told me that all 4 tires were low on air. He filled the tires for me and he did not try to upsell me on any services. I have to say that it's very refreshing to know that customer service isn't lost in today's society! Thank you Ryan!
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September 2023 by Amber E.
Best Discount Tire ever. I've been to 4 different stores in the valley this year. Tyler at Shea and Scottsdale location answered my questions on the phone and got me in right away. He literally greeted me by name at the door and was ready to help me with my car, checked me in and it took 2 seconds. My repair was free and he had ordered me the new spare I asked for while I was gone. Many stores wait, wasting your time as if you have to watch them do their jobs to have it completed. This the was easiest 30 minutes I have ever spent on car care needs. Thanks Tyler, you are made of Management/Owner-material for sure.
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September 2023 by Judy Aquarius
I purchased 4 new truck tires for my truck at another Discount location. I work in Scottsdale so I have to use the freeways to get to work. The other location didn’t balance out my tires properly…. Which caused a crazy amount of shaking after a certain speed. Very scary and unsafe for me or others.Eric here in Scottsdale was amazing! And accommodate me and was very friendly. On my way home the problem was fixed and felt safe.Thank you and your team!!
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September 2023 by Marty McFly
Not shopping at discount again for the rest of my life. If you think you'd lose your job for helping the customer with what was an incredibly unsafe tire, then you should find new enployment. That's honest advice, don't work for companies who punish you for doing the right thing. Neither they or you care, just thought I'd mention it. They have so much business that they can treat customers anyway they wish and what's going to happen? Nothing. Just makes me sad. Sending a customer away on a tire that could separate from the wheel at any moment was shocking. Never again. Thanks for making the decision so easy.
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September 2023 by c Kool
I've always had outstanding service at this location. Staff goes above and beyond both up front, and in the bay area. I observed an employee watch an elderly customer walk to his vehicle making sure he not only got to his car ok, but ran out to his car and assisted him with backing up as he was about to run over a planter curb. I will not go anywhere else for tires, and neither should you.
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September 2023 by Bill Rhodes
My wife had a blowout in her Kia Soul (which has no spare) at like 3:30pm on a Tuesday. Called up Discount, spoke to the head guy, he said he'd get me a wheel that fits and a matching tire, just said to "come by in 15 minutes, I want to get your wife off the road". I went in, got the loose tire, he came out to shake my hand, I thanked him profusely. Wife was home within the hour.Amazing service. I've been going to Discount since the 80's, but this was over the top service, and I sincerely appreciated their help in getting my wife home safe. You can't go wrong with these guys.
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September 2023 by Brian Hess
I reserved a time slot today and arrived 5 minutes early and checked in on their website as I waited in the lobby. Apparently there are a lot walk-ins at this location and they continued to help others who came in. I waited 15 minutes past my appointment time as they continued to help others and people streamed in and left as it was clear they were way behind and had no real process. I heard them mention they were severely understaffed, but I would recommend going to other locations until they can get their process of managing appointments and walk-ins under control.
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August 2023 by Sami F.
Kaitlyn saved me today with getting all four of my tires replaced fast before my client tour for work. Thank you for saving my life today!!!
