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January 2024 by Julie Nordstrom
Always find what I'm looking for.
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January 2024 by Cherie K.
How pleasant to walk into DSW and be greeted by Anthony just waiting for me, to help and guide me. When I left he said it was a pleasure! We left with just the right shoes for my husbands troubled feet. Lily checked us out with a warm smile. I highly recommend DSW and will be back soon. Then Anthony will help me with MY troubled feet!! Thank you to Anthony and Lily.
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December 2023 by John BAYLEY
Order wasnt right and cashier, transfered refund to wrong card. Now im out of my money and work boots. Never again.
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November 2023 by . ..
On 11/16/2023 store manager named Murphy charged my debit card twice for a sale. The first time she said the computer froze and I had to swipe again. I showed her on my bank account that the transaction had gone through but she insisted it would fall off because the status was pending. Murphy refused to let me leave with the shoes until I paid for it a second time. Surely the next business day I had not one but two charges on my account for the same amount. Both charges finalized and billed my account. I went back to the store on 11-19-2023 but Murphy was off and I spoke with Anthony, he was not able to help me,. He only offered for ME to stay on the phone with customer service for over 20 minutes. I could not stay on hold any longer so I retuned the shoes I purchased and got a credit for the purchase but I never got the credit for the extra charge. This is Theft! I am out of $53.68 I am going to post this online and alert all my friends and family NOT to shop at that location. I would give zero star if I could.
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November 2023 by ADRIENNE STARR
I never walk out with just one pair. Also, the music is great for dancing while you shop! ?
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October 2023 by Susan Postle
Prices have definitely increased since my last visit. Sketchers were up to $87. Seriously? Dumb. Will buy them at TJmax for $40.I didn't find any great deals like I used to. ☹️ plenty of staff working, no one offered help or said hello. Claudia checked us out and was super nice.
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October 2023 by Bettina Kathleen Silverman
I needed to exchange a pair of shoes I had purchased online. Wow! This DSW has the most courteous, nicest staff, from the person who talked with me on the phone (and pulled the smaller size shoe and held it at the register), to Karina the staffer who processed the return.Thank you!
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September 2023 by Karen Olivas Andazola
I bought shoes two weeks ago and they are already falling apart! The rubber on the sole is peeling off the shoe. They refused to let me exchange or return them because they were worn. Of course they were worn, thats what I bought them for! I wore them twice! BUT SHOES AREN’T SUPPOSED TO FALL APART AFTER TWO WEEKS. This is ridiculous. This is the last time I buy shoes at DSW. What horrible customer service.
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September 2023 by Brenda Terris
Bought an amazing pair of Franco Sarto cowboy boots. They were 60% off $120 then scored another $20 off. $40 bucks. Always love a deal.
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September 2023 by Virginia Stockwell
This is one of the better DSWs, very clean with bigger inventory than most, carpeted flooring for testing shoes.
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August 2023 by Bill P.
My wife went there yesterday to purchase shoes. Experienced rude, disgusting customer service from an arrogant, entitled 20-something with white nails. I guess DSW no longer provides shopping bags, though they are right there on the register. Refused to honor a coupon for a long-term customer. Do not recommend, will not be back.
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August 2023 by Jason Beckmann
Great customer service. Any time there is any issue, this store fixes it. We much prefer this location to the Desert Ridge store.
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July 2023 by Natalie M.
I had a $20 off $49 coupon, and the girl at the register whose name is Grace only wanted to give me $10 because she didn't want to bother looking it up, or checking with the manager how to do it easier. I asked the manager to come by, he researched it and found a $20 off coupon for me. The manager was very nice but Grace was rolling her eyes, looking at the Manager with a smirk. This is not the way you treat customers, especially since I have spent a lot of money at this location.
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July 2023 by Michelle L.
Sometimes people just get it. The cashier at this DSW named Nate was what every employee should be. So thoughtful and polite! Give that boy a raise!
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July 2023 by Laurie V.
I've shopped at DSW for over a decade, and they have the most amazing prices on designer shoes.(I just got a stunning Valentino pair for $189. & trending styles by Vince Camuto for $40.)The prices are so affordable on everything (from genuine leather shoes & boots to slippers & cute socks). Their website makes io easy to "filter" to get exactly what I'm looking for in my size.If you call the store to check availability for "same-day pickup," the employees are so friendly and go out of their way to look for them, or have them sent from another store with free shipping to your home.By the way, you men will find amazing prices for your shoes too.I always check online or in-store at DSW before I even think about checking Nordstrom or other popular shoe stores.
