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January 2024 by Joel “JJ” Nichols
Very attentive to your needs, excellent customer service, and so much better than renting at Sky harbor!
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January 2024 by Caroline Lauckner
Booked the rental online, within 10 minutes received a call stating they did not have the vehicle I requested but offered me different options. The person on the phone was very courteous and helpful.
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January 2024 by Suzanne Litchfield
Extremely helpful and great service.
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December 2023 by G Richard Hostetter
Wonderful service. Very friendly!
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December 2023 by Molly Molly
Genuinely the best enterprise experience I've ever had.I showed up a bit early (have missed out on rentals by showing up on time at different locations) and the suv wasn't ready, so she gave me a few options so I wouldn't have to wait. Very accommodating and thorough. Drove off in a nicer newer car!Thanks again!
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November 2023 by Michael Beier
Great service, convenient location, and friendly staff!
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November 2023 by Anne Milling
Very friendly and helpful.
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November 2023 by J K
Great customer service!!!Communicated early when reserved vehicle was not available and provided an upgraded larger vehicle!Stayed late when our flight was delayed to ensure we obtained the car. Very friendly and a pleasure to work with!!Would definitely use agin!!
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October 2023 by Elizabeth
You can make a reservation but they’ll have zero cars available for days. They have inconvenient hours and not enough employees. No one answers the phones and only one person working the desk. Honestly has nothing to do with the employees, they’re great, it’s just poor staffing, lack of supply, and hours. Would not recommend
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September 2023 by Jennifer deBerge
Arrived to pick up my rental car (that I had just reserved 3 hours prior) and was told they canceled my reservation and didn't have any cars available. No notice was provided and I was out of luck (and out the money for two Uber rides). Apparently the call center has no knowledge of local inventory. So if you like surprises while you are on vacation, you will love booking with this team! If you'd rather have the rental car you reserved, I recommend you book elsewhere.
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August 2023 by Jan M.
Awful. Absolutely awful. Can't trust them. I made a reservation and *paid* for it yesterday online around 4:45 PM. As soon as I checked out - that is when I got the message to call to ask about getting a ride there to pickup the car. So I called the office and was on hold for a long time, then all the sudden I got a message saying something like Party is no longer available and it hung up on me. I call back & get the "We are sorry our offices are closed". I figured no big deal I will take an Uber there in the morning. Then this morning, with just an hour before my scheduled time to go get the car, I get a call stating that they do not have a car for me. I had a confirmation for the rental from the night before & I had paid. That did not matter. I asked if they could help me find a car at another location and they said No. So the online reservation means absolutely nothing, not even when you pay. And the fact that they wouldn't even help me find another car makes their customer service awful. They do not care about the situations they create for their customers. It's bad enough they didn't keep their word, but the left me with an hour to scramble on my own to find a car. The fact they wouldn't help me find another car at a different location is ridiculous. I had paid for the car rental up front & they did not care. I ended up renting a car using Turo and it cost me $150 more than it would have if Enterprise had been truthful when I made the reservation & stated there wasn't a care available (I had to go with a more expensive option because at that point it was the only one available versus the night before there was a car available - but I went with Enterprise because I figured they were more reliable - boy was I wrong). I will never, ever again use Enterprise. You can't trust them and they do not care about their customers. I will be telling anyone who will listen, how paid reservations mean nothing & that they did absolutely NOTHING to try to remedy the situation they created. Run!
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August 2023 by Rhonda Hegedus
We would like to give a shout out to Bennett, Tray, and Mitchell at the 10301 Scottsdale Road location. They were awesome and helped get us into a car quickly while we were in a very stressful situation and made sure that everything was ok with the car before we left. They picked us up at our apartment because my daughter's car was not driveable, which was also very helpful! We would definitely recommend going to this location if you are in need of a rental car!
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July 2023 by Shauntel S.
They made gourmet lemonade out of lemons. Our car broke down in the desert for what turned into a 10 hour delay. While the ride home wasn't easy, Aric made the experience painless after he heard our story at the N. Las Vegas location on Craig. His staff, especially Kera, are SUPER friendly & I wouldn't mind making sure we continue to give their business. We are renting another car from them now.
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July 2023 by Luly Stickelman
Cars are dirty, didn’t work correctly,They only have old vehicles. People seems nice
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July 2023 by Catherine Campbell
It was fast and easy. Everyone working here is nice and helpful.
